Managing Team Conflicts Essay
Managing Team Conflicts
- Why do you think that Carly didn’t come to you sooner to discuss the project delays?
Carly didn’t come sooner to discuss the problem delays with the supervisor because of the affective conflict that arises between her and Morris (Team Conflict: How to Manage it, n.p.). Truly, it is quite undesirable to present “human conflict” as a reason in the delay of a certain project. It is obvious that Carly was threatened by the wits that Morris have. Since Morris obtained a higher level degree than Carly, the manager seems to be insecure about her status. She sees Morris as a competitor in her position and not as a member of the team.
2. Why do you think Carly hasn’t had a conversation with Morris, or vice versa, about their differences? How do you think each of them would respond to this type of conversation? Explain.
Both person (Carly and Morris) did not initiated to have a conversation regarding their differences because both parties are afraid that upon the conduct of their conversation, they might not be able to work on and come out with the proper solution to address the problem. On the conduct of the conversation, they may reach a point that both of them would be in denial regarding the delay of the project. Both people possess different personality and dealing with their differences might be a critical approach to be done. Carly, being insecure with the wits that Morris have, might put all the blame on the latter mentioned person.
On the other hand, if Carly would over impose her power in the conversation, the immediate reaction of Morris would be to defend his self and try to make Carly realize that she also has a fault regarding the problem. What would happen in this conversation is that, both parties would tend to throw off their own defence regarding themselves thus, rather than solving the problem of conflict, the outcome could be to worsen the situation.
- What is the biggest problem with the way these team members interact? What could they do to remedy the problem? Explain.
The biggest problem with these team members is that they do not know on how to deal with their own differences. Differences in terms of personality as stated above is just but common in a team. Such differences could be positively or negatively affect the team. In the case given, Carly and Morris chooses to embrace the negative side thus, bringing the project to a delay. Communication is the element that is missing in the case presented. Communicating in a constructive manner would give each person a chance to express his thoughts and ideas clearly and directly. Coupled with his expression of thoughts, respect (for each other and for the work of the team) should also be reflected (Ten Qualities of an Effective Team Player, 2005, n.p.).
The scenario being pictured out in the case is that Morris seems to be tongue tied to express his thoughts while Carly is too much dominating in expressing her thoughts, thus the communication process is not working well. Another element that is lacking in the case is the quality of active listening. In order for a team to function effectively and meet its goals, every member should be a good listener.
Every member should consider and listen to the ideas of other team members and should avoid biased reaction regarding the proposed ideas. Arguing or debating every idea presented would not do any help (Ten Qualities of an Effective Team Player, 2005, n.p.). Members should also be prepared and willing to hear and accept criticisms. It would be better if one would listen first and then react to have an effective conversation and get things settled. Firmness of thought is important as a team player, but one should make her mind open to what other members has to offer.
- Do you think Carly should continue to serve as Project Manager? Explain.
Yes, Carly should continue to serve as Project Manager but she should first change her attitude in handling the job. She should note that she is part of the team. Although she has a higher position compared to the other members, it is not right to over used this power because of being threatened by others wits and guts. As a project manager she must be confident in her own capability and sees the ability of other members of the team as an asset and not as a threat. She should reassess her self and avoid being a problem-blamer.
She should not look for others to fault but instead, she should look at the problems that arise as a common thing that occurs in a team. Being regarded as the project manager, she should address problems (not create problems) and bring this out for discussion with other members of the team (Ten Qualities of an Effective Team player, 2005, n.p.). Upon doing such, she would be most likely to find the right solutions for the problem. Though Carly obviously has a fault on the delay of the project, she should continue to work on as the project manager because she was given that job and trusting her that job means that she is knowledgeable enough and rightly fitted for it.
5. How would you begin to address this situation? Come up with a plan to remedy this problem and outline a plan for getting the project back on track for the January 1 release.
The first action had been done, that is to talk with the persons involve in the conflict as well as with other team members. The next step would be to review to the team regarding their purpose and goal. I would be emphasizing on their role as a team in achieving the targeted goal and meet the targeted deadline. I would preferably design a team building activity that would reunite them and develop their working ability as a team.
I would consistently remind them that there is no “I” in a team and that presence of conflicts is inevitable. I would also relay to them the essence of conflict management. Rules in order to lessen conflict would be implemented incorporating processes or behaviours that the group will be allowed or prohibited (Team Conflict: How to Manage it, n.p.). The following will serve as a guide in getting the project back on track for the January 1 release:
- Conduct Team building activity
- Relaying the concept of conflict and conflict management.
- Assess the characteristics of members in position.
- Assess the overall coordination of the team.
- Project Plan Guide
- Review the goal and extent of the project.
- Identify weaknesses and strengths in the conduct of the project.
- Retain strengths and address the weaknesses.
- Strategic Planning for the Completion of the Project
- Address conflict in the workplace.
- Set timeframe and task to be completed within a week and make sure that all materials to be used would be provided (How to Organize Successful Project Teams, n.p.).
- Constantly check and collaborate with the team regarding the progress of the project
- Acknowledge the team’s effort upon the completion of the assigned task.
AllBusiness.com, Inc. (2005, August 12). Ten Qualities of an Effective Team Player. Retrieved May 16, 2008, from http://www.allbusiness.com/human-resources/employee-development-team-building/8516-3.html
How to Organize Successful Project Teams. Retrieved May 16, 2008, from http://www.ehow.com/how_2156392_organize-successful-project-teams.html
Team Conflict: How to Manage it. Retrieved May 16, 2008, from http://www.chumans.com/skills3.htm.
University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 20 March 2017