Learning Team Reflection Essay
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Implementing an effective training plan is necessary in order for a company to be successful. A structured training plan for Landslide Limousines will ensure employees are aware of the company’s objectives and goals. According to Bradley Stonefield, the training plan for Landslide Limousine will entail three key components a set of needs assessment, types of training methods, and training evaluations strategies. Training offers reliable information and skill to an employee about the company’s prospects and procedures. Properly trained employees contribute to a company’s achievement of goals and ultimate success.
Each team member chose topics to evaluate and research effectively and apply there relevance towards the team discussion. Our first communication with Bradley Stonefield informed Atwood and Allen that he wishes to hire 25 employees and have a location in Austin, Texas. The second conversation with Mr. Stonefield led to information regarding the annual net revenue of negative $50,000 in his first year and a growth prediction of 5% over a couple of years.
Most recently, Atwood and Allen has learned that Mr. Stonefield predicts that his annual employee turnover rate will be 10%, and his concern on cost for the training plan.
The needs assessment constitutes several aspects revolving around the daily operations, individual employees, environment, organizational and demographical information of a business. Operational Analysis
Designing an operational plan for the Landslide Limousine service determines the efficiency of various aspects within the small business operation. The process usually begins with a period of observations, the group of individuals performing the analysis watches and takes detailed notes on a day-to-day operation of the limousine business in the initial stage. Logical reasoning methods assist in compiling the information used in the process with various mathematical models and statistical analysis. Operational analysis aims to determine whether each area of the organization is contributing effectively to overall performance and the furthering of company strategy. Using the operational analysis to ensure that the business Mr. Bradley wants to start should align appropriately with the company’s strategic plan. By examining the current performance of the operational portion of an investment, and then measuring that against an established set of performance parameters and goals, operational analysis within the business can reveal the company’s strengths and weaknesses as well as any opportunities for improvement with the individuals he may want to hire for future employment.
With all the detailed information our team gathered in order to best serve and provide the right information for this business, by conducting an operational analysis, this should seek to examine a number of functional areas within the business; including strategic planning, customer results, and business results, financial performance, and quality of innovation. Now, the objective process should principally be to reassess existing processes and determine how objectives improve, how costs minimized and even, on occasion, eliminating a task. Operational analysis can be a relatively simple process for the company and meaningful in assisting a new business venture.
Through a few manageable steps in the process, Landslide Limousine needs to assess their productivity and possibly reallocate investments to ensure activities within the company are in line with the small business company’s strategy. Studies prove that establishing a schedule benefits the completion of the process. This process may outline the timeline and resources necessary for completing the operational analysis. Outline strategies and methods accordingly and adhere to them during the process. Collect information to provide key insights into actual performance in comparison with strategic planning and performance goals. Complete an analysis gap to identify and report performance, cost and benefits based on an analysis of the actual performance data.
According to Bradley Stonefield, the demographic analysis that needs to be address is a specific population to describe the small business and its characteristics, such as income level, background checks, driving records, location and salaries. A demographic analysis is useful in a business plan, to describe the population where the business is located. Income level data is a good indicator of residents’ spending power. Income positively correlates with retail expenditures in many product categories. During market evaluation, retailers look at the median or average household income, and seek a minimum number of households within a certain income range prior to establishing a business or setting prices. Another common practice is to analyze the distribution of household incomes. Different businesses may avoid extremely high or low-income areas. Some specialty fashion stores target incomes above $100,000. Background checks often requested by employers for job candidates during employment screening, especially on candidates seeking a position that require high security or trust.
Traditionally, background checks administered by a government agency for a nominal fee, but maybe administered by private companies. Background checks can be expensive depending on the information requested. Results of a background check typically include past employment verification, credit history, Driving history for a small business aspect and criminal history. Mr. Stonefield is interested in locating a limousine company within the Austin, TX area. A small business is unlikely to dominate any particular market in a city. However, strategic use of location-based marketing can make you a viral hit in your suburb or street and this may be all it takes to double the turnover in the limousine business. Location-based services can provide the company with information about how many people check in for a certain area or business, which has checked in most often and how many people have used an offer of this kind of service.
This kind of information can be very useful in assessing the success of the company’s location-based marketing program. The average wage for a Limousine Driver is $12.85 per hour in the state of Texas in 2011. People in this job generally do not have more than 20 years’ experience. Pay for this job rises steadily for more experienced workers, but goes down significantly for the few employees with more than 20 years’ experience. Limo drivers have limited career advancement opportunities. Some acquire supervisory or management positions, while others train new drivers or receive preferred shifts. Moving into a dispatching or managerial role is another choice for experienced limo drivers.
Organizational Analysis for this company is a means of measuring how the small business will do and how to identify ways to improve the company in order to ensure success into the future of the company. A strategic way in preparing this aspect is to use the SWOT analysis. This stands for strengths, weaknesses, opportunities, and threats. These factors make up the bulk of the way the study and be analyzed and can give a in great details a pretty good indication of how Landslide Limousine will do and how it could be expected to do move forward in the future in making profits. The results of the analysis will help Mr. Stonefield be able to make good decisions and improve any efficiencies while without making any major changes. Strengths within Landslide services are usually the starting point for this company.
Internal/external factors should include a stable workforce, methods and simple strategies are a way to mainstream the total aspects of all local business within the area is which this is a key aspect. Weaknesses can come from all different locations and can be widespread. This may include aging facilities, possible inexperienced/unprofessional drivers, outdated equipment, purchasing of quality vehicles fleets, price/packages, and areas of specialties. Opportunities should include new market creations, consumer based locations, overhead, and debts. Now, threats could possibly take on another aspect within the business. These can range just from local communities services to government products/services to the rules and regulations.
Certain ideals manifest in behaviors of individual members and affect group dynamics. Task functions include behaviors such as identifying tasks, coordinating, clarifying and summarizing. Individual Analysis based off different levels and/or services provided by the limousine service help to decipher if business needs are met. This type of analysis can be based off a wide stream of studies in business. This specific analysis can have more disadvantages than advantages needed in order to find ways to being a business. Learning how to work effectively in a group situation is the key to success in many professions in business. Learning key ways to get the business from crawl, walk, run phase is another way employees have the advantage of learning how the aspects of business work in the community.
This analysis scan can help assist in understanding the broader context in which individuals are operating in. By investing time, identifying key trends and environmental factors to obtain information for small business within the regions in which we want to base our business and all the studies that are included. Some small businesses and organizations frequently choose to review the external factors in the process, but it is important to consider the internal environment factors. These may include looking at the organization’s internal capacities and resources, and projecting how to change in the future to meet the organization objectives.
Another useful component to the analysis phase is to survey external customers in the local area and ensure all aspects of the locations are covered. Challenges observed and/or anticipated, or missed opportunities, and even basis such as how others described your individual work to get the process started may have a short-time or long-term effect. Environmental analysis uses a series of ranks and assessments in evaluating employee performance, customer satisfaction, and overhead coat are all similar factors during the first phase of the analysis.
Appropriate training is liable to have a positive or negative affect on important issues in business. How a company conducts, training is a critical decision that every business has to make consciously. All features involved in effective training should be considered, such as, time, cost, training environment, and training cost. The delivery of the training is pertinent. If the delivery of the information is confusing to employees, the training does not occur properly and is a waste of time, resources, and capital (Ongoing Training: A Method for Success, 2012). Various approaches to training are utilized and implemented.
Types of Media
Considering the impression Landslide Limousines anticipates on making, Atwood and Allen Consulting recommends technology-based training. Technology-based learning may prove to be beneficial. Basic methods of learning through technology include interactive videos utilizing a computer in combination with a digital video (DVD). Web-based training programs or internet-streamed videos such as “YouTube” videos are increasing, popular tools among training methods. The aforementioned method is valuable in illustrating scenarios that the trainer would like to emphasize. These methods are conducive within a large group of people.
When opting to use technology-based learning, companies must ensure accessibility for employees. Learning principles, considered laws of learning, are discovered, tested, and benefit practical situations (Naval education and Training, 2010). The trainer must possess the capability of applying the principles while instructing. Most importantly, the trainer needs to be clear on the objectives of the training, and relate it to the work environment. There are three types of learners: visual, hearing and hands-on. Atwood and Allen Consulting recommend that Landslide Limousine combine the training methods and perform more interactive learning experiences that will accommodate the three types of learners.
Using what the military medicine has called for years “See one, do one, teach one” (Naval education and Training, 2010). The trainer will teach the skill so the employees can see it, then the employees will demonstrate their knowledge displaying their proficiency, finally the employee will teach a new employee. Those that teach, learn. Trainers will be inclined to become familiar with the material, recall it accurately, and apply it effectively. This method is cost effective in the sense that when there is a time one employee must carry out the tasks of another, therefore causing no interruptions in business. This method works best for companies that are just beginning.
Training for learning skills or fact
The required training conducted is for skill and fact. The training enhances knowledge of skills that enforce relevant facts, in reference to training.
Effectiveness of Methods
The effectiveness of the methods of instructions can be verified by how the employee perform their duties, by employee’s questionnaires and/or testing, and by comments done by the trainers themselves (Naval Education and Training, 2010). The effectiveness of these methods displayed through the performance of the employees.
Training Evaluation Strategies
Evaluation on training is of utmost importance. Here is where a business learns of training that works versus training that is of no use to the organization. In order to evaluate specific training, addressing certain questions alleviate concerns of risk in that course of training. Potential questions are: Did the trainees learn a specific skill, knowledge or performance? Did change occur and was it related to the training?
Are the changes positively reflecting in productivity and to achieving organization goals? Will these changes occur with a different set of trainees using the same training criteria? (Chapter 8, 2013) Typically, training is a trial and error system. What may work for one individual may not necessarily pertain to another type of learner. As mentioned previously, people learn in different manners. Some need visual aesthetics to increase their ability to comprehend the training. While others’ need a more tactile experience and participate in the training. This is not an entirely new concept and has developed over the last decade to include the use of technology to enhance learning. The same can be said for training and evaluation strategies. The idea behind training evaluation is to recognize the criteria of the training are met within the company. Using pretests to determine a suitable new hire reassures current employees that the individual grasps the goals and concepts of the business.
An example of a pretest is as simple as an application, a resume or orientation. All of this information allows management to decipher an individual based on experiences. Once training is underway, management will monitor and observe the associates reactions and the trainer’s methods of approach. This segment is extremely important considering the trainer. If the trainer does not connect with the class or leads them astray and off topic, the training becomes worthless and consumes the organization’s time and money. The trainer’s obligation shall remain cost effective to the company and stay on task to complete the training in a time efficient manner. Aside from management monitoring and observing, feedback is equally important, and can come from employees, supervisors, managers, and customers.
Collecting feedback for an organization is conducted a number of ways. Suggestion boxes placed randomly around the business provide anonymous suggestions from individuals employed in the organization or from customers who believe change is necessary. Feedback is also collected verbally either in a group of employees or individual basis. Sending surveys to clients containing pertinent information to the limousine service allows them to feel connected to the business and builds trust. The implementation of the feedback is the most important aspect to changing the current operational standards of the business. Manager’s need to rise above the concept of “if it’s not broken, don’t fix it.” Business evolution is constant and technology increases daily allowing change to happen more frequently, and not because “it’s broken,” but because a new element has become known and can be a useful tool in training.
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