In recent months, the Roanoke office has had complaints from four clients. Customer satisfaction is declining; this is partly due to low morale among the branch’s employees. It has come to my attention that some of the graphic designers and art directors feel that their ideas are not being taken seriously. All the while, employees are work longer hours without proper compensation. We must give our immediate attention to this situation as Roanoke handles some of our biggest clients. We must also be sure the employees we hire are being treated as part of a team.
As an executive team, it is very important to reach out to the Roanoke branch to find out the root of the problem before the entire company is affected. Here is my proposed plan of communication with the branch:
• Zachary Sylvan – Speak with Roanoke’s clients to see if they can give any feedback as far as trends they might be seeing in the branch’s operations.
• Al Gucciardo – Speak with the Public Relations department employees and get their feedback
• Troy Richards – Speak with the marketing department employees for their feedback
• Devi Dewdat– Speak with the advertising department employees for their feedback
Please put together a report from each person you speak with by July 31, 2014. I will meet with Michelle Garner, the HR director of the Roanoke branch to discuss the issues. We will then hold an executive meeting to discuss the status of the branch and what changes need to be considered.
Thank you in advance for all your time. This is a very critical time for the Roanoke branch and the company as a whole.
As previously discussed in our last meeting, we need to communicate with the employees at your branch about their concerns due to the longer hours they have been required to work recently.
Please provide the payroll statement for the branch for the past 12 months. These will help the executive team analyze how the employees’ time is being managed to see where management might be falling short.
This is a very critical time for the Roanoke branch. We must work together
to end to the low morale that seems to have taken over the office. With that, please make that getting these statements your top priority today. I will be traveling to the branch on Thursday, July 31 to go over them.
Please keep in mind that we will be approaching this situation at all angles and we can discuss some ideas on how to improve employee morale overall at our meeting.