Surviving in the competitive nature of the modern-day business environment calls for organizations to be creative and robust enough in securing competitive advantages. For this to be achieved, all aspects within an organization ought to upgraded to counter these challenges while at the same time reducing running costs and delivery time. Logistics management is not an exception to this. Fortunately, technological advancement offers wide range opportunities for firms to improve the functioning of logistical operations.
This is because it has become vital for any firm in logistics management to review the working of its logistical processes as key strategy to create a competitive edge.
Developments in the business world as well as the rapidly evolving customer preferences has made provision of services and goods a challenging task, since customers prefer to receive better quality products at an even shorter time. While it is still a recent development, Information Communication Technology (ICT) has a lot to offer the logistics industry.
The most compelling truth is that ICT is not industry specific but rather is applicable to all types and all sizes of industries.
Statistical data shows that a number of firms have already adopted the technology and are already reaping the benefits (Bourlakis & Bourlakis, 2006). Application of the internet, computers and information communication systems into various aspects of logistics management such as procurement, warehousing, transportation and inventory management has been shown to be highly beneficial.
As business operations change with the changing consumer markets, businesses are pursuing opportunities by integrating, coordinating, collaborating and cooperating with respect to the supply chain management. It is essential that businesses work together to benefit from collective advantages resulting from working as a chain rather than a single entity. This calls for effective information sharing and this is only capable with the application of ICT. However, the most challenging task for firms then is to identify the best ICT model that fits their logistical processes.