Today, most of the Hotels provide services using computer system. It helps to perform task in an easy way with less time consume. Some companies are become fully automated while others strive for the similar setting. Computer programmers develop things like computer system that the rest of us could use. They make programs that users can easily used or understand.
Hotel is an establishment that provides paid lodging on a short-term basis. The cost and the quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided.
Based on research, some of the Hotels in the Philippines don’t have an existing Website, which may help the business to be commercialized to the public. Hotels might only have a Facebook page wherein, customers can see information about the hotel. In that page, they have some information about their hotel; they have pictures of their rooms in their page, to be able for the customers to see the beauty of the hotel, information about room rates and accommodation. They can also receive reservation through their Facebook page or through e-mail.
The researcher conducts this study for them to have their website wherein, customers can read and see more the beauty of the said hotel. More information will be shown on the website. This site also has reservation system wherein customers will just go online to have accurately and hassle-free reservation on the hotel. They can also see/check the room availability in the hotel. It will help a lot to the HR/admin of the hotel which receives reservation through Facebook and email. It will lessen the time of reading all the e-mailed reservations and may help to recognize the company more.
The arrival of new technology gave rise to easy and hassle free interaction between companies and customers. Today, many systems have used an automation process like computer system, due to the efficiency and accuracy.
The researcher is to build a Website with online Reservation for Hotel to have them a website and to change their existing reservation process. The system includes the following:
1. How can we help the company to keep the customers updated about their business?
2. How can we make the customers to check the room availabilities via online?
3. How can we secure every customer’s information?
4. How can we make the clients to reserve, inquire or cancel reservation cancellations via online?
5. How will the customers and staffs will benefit in this study?
This study aims to have a website with online reservation for accurate and efficient transactions. For the users, this study will be useful because it will provide reliable process on every transaction in the company. It will be more accurate and efficient for the users because it is aimed to organized reservations by monitoring every transactions made between the customers. It will monitor the room availability, the records of every customer and more about reservations.
For the Hotel, this study will promote the company more, to show the hotel features, amenities, room availability and accommodation and for the customers to reserve via online. Researchers made this system to help the hotel operators to manage their reservations, to place their vacancies online and keep the customers updated about the hotel. .
For the researcher, this study is important because researchers learn in this study how the business processes flows for Hotels. Researchers also learn how the computer technology is important to such companies. Researcher may also know the importance of enhancing her skills and work performance while grasping knowledge throughout the study
For the future researchers, this study is important to be their reference in their next study if the future researchers would like to formulate a system such as this.
The general objective of this study is to create a Website for Hotel with Online Reservation, it specifically aims:
1. To show all the updates of the Hotel on Web to keep their customers updated.
2. To show all the information regarding the features, accommodation and amenities of the Hotel.
3. To make it easier to find the room availability
4. To reserve and inquire anytime via web.
5. To keep customer’s information secured.
6. To lessen time consume and have a successful transaction.
This study focuses on the reservation for hotel rooms via online, it includes monitoring of room availability, hotel details including rates, amenities, location facilities room features. it will keep track in room availability. It will accept online reservations or cancellation. it will secure the customer’s information. This study is not responsible for online payment (e.g.; credit cards)
This system will be allowed to use by authorized staff of the Hotel. (e.g.; HR, Receptionist, Admin) This system will be responsible only in displaying information about the hotel, reservation of rooms’ online, monitoring rooms availability and storing customers personal information.
University/College: University of Chicago
Type of paper: Thesis/Dissertation Chapter
Date: 27 December 2016
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