Health and Social Care Level 3 Extended Diploma Unit 1 Developing Effective Communication in Health and Social Care Task 2

In this task, I will be describing various theories including Argyle’s phases of interaction and Tuckman’s phases of group interaction. Interaction is the act of moving details from one place to another. Different types of interaction consist of spoken/verbal interaction (face-to-face, telephone, tv), non-verbal communication (body language, gestures) and written interaction (letters, e-mails, books, and web).

Group members require to share a common system of beliefs and worths in order for the group to communicate and carry out efficiently.

These values might be identified when you view a group at work.

Interaction is seldom simple. It can be effected quickly by: the physical environment psychological aspects social elements the level of interaction skillindividual needs

Tuckman’s Phases of Group Advancement (1965 ):
Communication in groups can be influenced by how individuals feel they belong together. When people first fulfill in a group, they usually go through the process of group advancement. Most groups experience a struggle before they join and communicate effectively.

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Tuckman recommended that many groups go through this process:
Forming: this stage is very important due to the fact that the members of the group be familiar with each other and become friendly. It is the procedure of conference Storming: relationships between group members will be made or broken at this stage. This stage typically is the cause of tension, struggle and arguments. Norming: the group agree on guidelines and worths. They start to trust themselves and individual group members start to take higher duty so that the leader can step back.

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Performing: there is now a high level of respect in the group. Reliable interaction and performance is provided.

He thought that group members require to share a typical system of beliefs or values in order for the group to interact and perform efficiently.

Argyle’s Communication Cycle (1972 ):
According to Argyle, hanging out involves a cycle where you have to “translate” what other individuals are communicating and adjust your own behaviour to communicate effectively. Spoken and non-verbal communiation is not always easy.

The Communication Cycle:

Idea Occurs: thinking about what we are about to say and who to say it to. Message Coded: planning to say the message.
Message Sent: communicating the message across.
Message Received: when the other person hears what you have said. Message Decoded: when the person you are speaking to breaks down your message. Message Understood: when the other person can understand the meaning of what you have said to them. If Argyle’s Communication Cycle is used incorrectly, there is a risk that the information won’t be passed over correctly. For example, a teacher was giving his students instructions on what to do that lesson. However, one of the students was not listening and therefore did not receive the message. For this reason, the message was not decoded or understood even though the idea had occurred and the message had been coded and sent.

Bibliography:’s-Interaction-1092710.html NVQ Level 2 Health and Social Care, Yvonne Nolan, Page 27.

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Health and Social Care Level 3 Extended Diploma Unit 1 Developing Effective Communication in Health and Social Care Task 2. (2016, May 21). Retrieved from

Health and Social Care Level 3 Extended Diploma Unit 1 Developing Effective Communication in Health and Social Care Task 2

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