Health and Social Care Communication
Health and Social Care Communication
The communication cycle was discovered by Argyle in 1972. The cycle consists of six areas, all of these six areas are important during communication, if any of these areas of the cycle are disrupted then the receiver would not understand or may interpret the message wrongly. The first stage to this cycle is to have a starting idea or the code of the message; in this stage the mind processes on how the sentence is going to be told, such as the tone of the voice and also what words will need to be used so that the receiver will interpret the message correctly. The thoughts will be put into the language or into some other code such as sign language. The second stage of how to say what you want to say to make sure the receiver understands what you are saying and interprets it how you are meaning them to.
This means what non-verbal language you are going to use as you are talking so they understand what you mean, also the tone. The tone is the key to how the receiver is going to interpret your message. The third stage to the communication cycle is to say it or to send the message, during this stage you will speak or sign or communicate in some way as long as the message is sent. During this stage the environment around you is the key to making sure the receiver can understand the words that you are saying. For example if you are in a loud room, and you are trying to communicate with another person the receiver is more than likely going to get the message you have sent, wrong because the receiver might not be able to hear all of the words that are said. This means that they will have to assume what words were said to make the sentence make sense.
The fourth stage is message received, the receiver here hears or sees the words that you have said, and they have heard you properly and not missed any words out because if they have then this is where the communication goes wrong. The fifth stage is message decoded the receiver now has to interpret your message, e.g. what you have said. This is not always as easy as it seems as the other person will make some assumptions about your body language and the words that you have used. The final stage of the communication cycle is message understood, the final stage is the receiver has to understand what your message is through all the correct non-verbal language, and verbal response, if all goes well the cycle is finished.
Tuckman made a theory about group discussions in 1965.Tuckman suggested that nearly all groups go through a process involving four stages when they first meet. The stages are called forming, storming, norming and performing. All these stages make the group become stronger and make sure that they are in the correct group. Forming is the first stage of the theory, so when a group gets together, they introduce themselves to the group. Most people have their best faces on and are polite; people do this because of first impressions. First impressions are important to people in the group because the impression a person sets is what other people expect from that person all of the time.
Storming is finding out about each other, find out more about each other what people interest and strengths is, this is also the stage where people brain storm. But this is the stage where most people drop out because they find out that this is not the correct group for them. Norming is where the trust begins, this is the stage where team members support others and listen to other team member’s opinion. Everyone seems to get a sense of belonging and the group is now recognised and identified as a group.
The final stage performing is where group members can rely on others on helping them if they are needed, where loyalty is high now. People can go in sub groups to get the work done faster. “Tuckman then added a fifth stage (Adjourning) in the 1970s to cover the end-game in his explanation of how groups develop.” Adjourning was added to end the group when the group finishes and separates as eventually all groups will separate, when groups separate they might have a party, or they might make plans to what they want to do next in life. Tuckman said after completing his theory:
“Groups initially concern themselves with orientation accomplished primarily through testing. Such testing serves to identify the boundaries of both interpersonal and task behaviours. Coincident with testing in the interpersonal realm is the establishment of dependency relationships with leaders, other group members, or preexisting standards. It may be said that orientation, testing and dependence constitute the group process of forming.” (Wolfwise, 2012) It is important to have effective communication in the work of health and social care because if there isn’t effective communication between doctor and patient then the patient will get confused and overwhelmed.
They will just want to walk out. It is important that doctors or nurses do not use jargon whilst talking to a patient as this will affect communication dramatically. If the doctor talks in jargon to a patient in the cycle they will only get to stage four because the patients won’t be able to decode what the doctor has just said this means that this communication is ineffective and this will have affected the patient. But if the doctor used language she understood then the patient would understand and would complete the conversation.
There are lots of different types of ways to communicate in a health and social care environment there is: one to one, group, formal, informal, verbal, and written and loads more. All of these ways of communicating is great for health and social care all depending on how you use them all. If you use all these but you use them poorly then this is poor communication but if you use them all well then this is obviously good communication. (Developing effective communication in Health and Social Care. June 2011) Developing effective communication in Health and Social Care.
University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 1 November 2016
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