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Creating a new position between the CEO and the location managers will help the business to grow because this newly created role will help to clear up time for Dalman to focus on the other aspects of his position. Since he is spending so much time on talking with location managers, other portions of Sandwich Blitz, Inc. could be suffering from it. Not only that, but adding in the factor that he is just one person makes is clear that a new level in management would help with growing the other managers into the best managers possible. Promoting an existing manger is a good option to fill this position as they are already very familiar with the organization. With the added benefit of having the experience of working in the role as manager to give them a better understanding and insight into what issues and problems can be found within a location.
However, for promoting an existing manager, I believe that there are advantages and disadvantages with promoting an existing manager to fill this position. If you promote one of the store managers, you gain the advantage of someone who is already familiar with the day to day operations. But you lose them as your location manager. If you hire someone who didn’t already work at Sandwich Blitz, this person may not be familiar with the product line, but they could introduce new management ideas into the organization. New ideas could help the organization run more efficiently.
Furthermore, when it comes to decision making, I think managers should stick with tactical decisions, owners board of directors should stick to strategic decisions and employees should stick to operational decisions. With strategic decisions, these affect the long-term direction of the business eg whether to take over Company A or Company B. Tactical Decisions, these are medium-term decisions about how to implement strategy eg what kind of marketing to have, or how many extra staff to recruit. To add Operational Decisions, these are short-term decisions (also called administrative decisions) about how to implement the tactics eg which firm to use to make deliveries.
To conclude, the levels of authority (management) that Sandwich Blitz, Inc. would have if the new position is created, would be line authority gives a manager the right to direct the work of his or her employees and make many decisions without consulting others. Staff authority supports line authority by advising, servicing, and assisting, but this type of authority is typically limited. For example, the assistant to the department head has staff authority because he or she acts as an extension of that authority. These assistants can give advice and suggestions, but they don’t have to be obeyed. Functional authority is delegated to an individual or department over specific activities undertaken by personnel in other departments.