R. Bethels have two owners, a manager and three other members of staff. The manager looks after the day to day running of the shop and helps run the business. The owners complete the paper work of the business and look after the financial side.
At R. Bethels, human resources is for:
* Recruiting and dismissing
* Providing good working conditions
* Negotiating with trade unions
* Health and safety
The owners of R. Bethels are in charge of human resources. They will employ and dismiss employees.
They will decide how much they get paid and how often they get paid. The manager will make the phone calls to employees, open and run the shop and to advertise available jobs. It is important that the manager does this in order to employ the correct people. Employing the correct people is good for motivation, quality of work and customer satisfaction. The Owners of R. Bethels may not do things to provide good working conditions all the time but he will decide what are good working conditions and tell members of his staff how to make these conditions available.
This is so that people will want to work for R. Bethels. They will negotiate with trade unions in order to give their employees decent pay and good working conditions. They will also decide how to handle health and safety issues and improve them as and when they need to. R. Bethels need to be a healthy and safe environment so that people are able and willing to work for R. Bethels. As R. Bethels is a small business, training may not always matter but the owners will be in charge of it if it is needed. This would be needed for motivation, job satisfaction and an increase in profit through happy and satisfied customers.
Finance department covers:
* Recording financial matters
* Preparing accounts
* Paying wages and salaries
* Obtaining capital and other resources
The owners deal with the company’s finances. They will record and file all of the financial documents. This is important, as when R. Bethels need a financial document e.g. a sale they have just made, it will be easy to find. The owners will decide on who gets what amount of money per week or per annum and they will hand out the wages to the employees. They will also prepare accounts in order to sort out money, which comes in and goes out of the business. R. Bethels need capital in order to trade properly, the manager or the owners may sort this out.
Administration and ICT Support Function
R. Bethels’s administration and ICT support is for:
* Cleaning and maintenance
* Health and safety
* Clerical services
* Word processing
The manager will deal with clerical services and possibly computers and Internet. The clerical services are things like answering the phone and typing up letters. The manager would do this or the owners would, depending the circumstances. These are needed in order to keep in touch with customers, banks, other companies, etc. The employees would deal with cleaning and maintenance in order to keep things clean and in working order. The manager and the employees would share out the duties of everything else in order to keep the business a safe place to work.
Marketing and sales
Marketing is needed to enable R. Bethels to find out what customers need. This helps increase sales in order to increase their profit. As the manager at R. Bethels will have more time than the employees and the owners, he will be able to cover marketing. The owners and the employees will also be able to do this if they have any spare time, if they need to.
The manager will ring up restaurants companies in order to advertise the company’s products that are available. He will take time with customers to show them how to cook and serving ideas for the fish. When the customers want buy a product, they will be served by the manager or the employees and the money will be handed into the till machine.
This deals with:
* Keeping customers happy
* Dealing fairly with complaints
* Responding to enquiries
* Offering credit
* After sales service
* Advice and information
* Good products, fairly priced
R. Bethels may not be able to deal with all of the things in this list, because of the size of their business. The owners will decide how these things are sorted out but all of the staff at R. Bethels will have to help meet them. R. Bethels will try their best to keep customers happy. Keeping customers happy is what customer services are needed for.
Research and development
Research and Development is all about researching products and how customers respond to the business. If there are any things that need improving, R. Bethels will talk to their supplier and sort it out. At R. Bethels, the manager and the employees will do the research but the employees and the owners will sort out the product development. R and D is an important function because R. Bethels can have an advantage over their rivals and they can have a more desired product.
At R. Bethels, the business lifestyle will be totally different to that of Dominos. At the moment there are only five people who are involved in the business, if and when this changes the lifestyle of the business will probably change too possibly in a dramatic way.