Importance of EI at Work
It is not a secret that in the 21 century we have high competition in all industries all around the world. Work rules are changing constantly. Moreover, currently a comprehension of quarrels and a part that it plays in affecting work results and employee behaviour more imperative than it ever was. To add to it, these days an atmosphere at the work is more stressful, full of conflicts, pressure and hostility. Nowadays, we are judged by new criteria, focusing not only on how well and rapidly we understand or on the level of our professional training and erudition. The extent to which we control ourselves and get along with others is also taken into account (Goldmen, 1998).
Individualās IQ contributes around 20% to their prosperity. The other 80% can be credited to different elementsāincluding knowing your qualities and having a capacity to coexist fully with others. People are emotional human beings and nowadays no intelligence is more important than the interpersonal (Gardner, 1993). High emotional intelligence helps people to maintain and create interpersonal relationships. EI includes realizing when and how to show feelings just as the capacity to regulate sentiments. It contains self-management, self and social awareness, and the capability to create and manage relationships (Goldmen, 1998). Facts also advised that EI can be learned by a person. One of the main notions of EI is a skill to control feelings. Moreover, a high level of EI prevents depressions and improves the capacity to cope with stress. Also, it can forecast a net profit for the businesses (Lusch and Serpkenci, 1990). The results of previous statements can be explained by great emotional awareness.
EI and Empathy
Feist and Barron (1996) found that prestige and success at the work depend on social and emotional abilities four times more than IQ. Another momentous part of EI is empathy. Rogers (1957) defined empathy as a capability to sense othersā feelings as you were that another person. In one study researchers discovered that it is easier to adapt to the changes in life and to fit into social group if the person has greater ability to analyse and asses othersā sentiment. (Salovey, Bedell, Detweiler, and Mayer, 1999).
