Field experience Essay
The Olive Garden Restaurant is a very big hotel that has been also been christened, the Italian Dinner House section of the Mills Restaurant. This restaurant remains responsible for gathering the corporate culture of the Hospitaliano to the centre of New York. This hotel has a unit in the city that is named the Times Square. To underscore the big size of the Olive Garden Restaurant, is the fact that this Times Square site has a 12,500 two level expanse that is square foot. This makes the Times Square or the Olive Garden the biggest store in the over 400 store system. Its president is Ronald Magruder.
The Olive Garden Restaurant serves all food, coffee and all forms of beverage included. However, it is needful to take to stock, the fact that Olive Garden Restaurant specializes on fast foods, given that it has strings of movie and entertainment theatres within it. To this effect, the Olive Garden Restaurant possesses entertainment centres that are at independent locations due to the high volumes that they emit. Examples of these are Carmine’s and Mamma Leone’s. Since Olive Garden Restaurant targets at meeting the needs of the entire demographics, the hotel takes to offer both outside and inside catering.
Because of the relatively large size that the hotel is endowed with, it is almost needless that one makes prior arrangements. Nevertheless, it is sometimes needed that those who require distinguished or special services make reservations beforehand. Olive Garden Restaurant at the same time possesses high quality public and human relations. This is so because, the hotel believes in the power of effective communication in boosting the output of any business. To this effect, Olive Garden Restaurant ensures that before serving the guests or taking orders from the clients, that the attendants (waiters or waitresses) greet the clients.
In most cases, the Olive Garden Restaurant management ensures that a client be attended to within the first 3 minutes of the clients appearance. Laymen view this as an artifice that is meant to put up an attractive face to the host, but in reality, this is always a measure to ensure that the space in any hotel room within Olive Garden Restaurant is not inundated by the number of the clients. From the interview that was held by a chef who works at the restaurant, it was found out that the busiest moments in Olive Garden Restaurant are midday and evenings.
This coincides with the lunch hours and the dating hours. Whereas lunch breaks are normally held at midday, dates are usually held at the evening hours, after work and/ or school. Following the rather large size, the multiple rooms and committed bulk of employees that Olive Garden Restaurant possesses, it is virtually impossible for the hosts to stand for more than two minutes waiting for a table. The appetizers that are served in Olive Garden Restaurant depend on the type of food that the host may order.
Usually, the appetizers comprise chicken, beef, or vegetable soup, crunched and fried potato slices, among others. There are a myriad of drinks that Olive Garden Restaurant serves. The choice solely depends on the preference and age of the individual. Children are normally served with soft drinks which may consist of either sodas or fruit drinks. Adults are entitled to hard drinks that may range from wine to beer. These are served at the adult hosts’ discretion. Beverages such as tea and coffee are also served to anyone at Olive Garden Restaurant.
Olive Garden Restaurant has a wide variety of menus that go with the occasion that has made the host turn up at the restaurant in the first place. To this effect, Olive Garden Restaurant has special menus, dessert menus, lunch menus, beverage menus, children’s menu, garden fare menus and to go menus, among others. Serving the host’s wish list at Olive Garden Restaurant may take 5- 15 minutes, depending on the nature of the food ordered. For instance, serving coffee and its accompaniment is a feat that will take less than 4 minutes by the waiter or the waitress.
Serving chicken and Italian dishes may be another thing altogether. The food service manager The conventional team that comprises the waiter and waitresses, the food service manager and the chefs, work on permanent and pensionable basis. For this cause, the longest serving employee has worked in Olive Garden Restaurant for two decades. As far as the daily day, is concerned, it is the food service manager who remains in charge. It is the holder of this office who ensures that all the activities that are discharged in a day are all streamlined towards meeting the needs of the clients.
At the moment, the number of chefs who work in Olive Garden Restaurant are 612, whereas the number of the staff who work in the restaurant are 228. Olive Garden Restaurant finds its strongpoint in the fact that its employees are satisfied with the working conditions in the restaurant. This is due to the fair salaries and allowances that are accorded them. At the same time, the high profile nature of Olive Garden Restaurant allows the team the ability to rub shoulders with the high and mighty, and thus bequeathing the employees a lot of opportunities.
Conclusion It has been pointed out by pundits in hotel management that the line that separates failure from success is the way the employees are managed. This involves acknowledging the importance of the employees mostly by according fair remunerations when calculating the salaries and perks of the same. At the same time, other factors such as hygiene and promptness remain mandatory in the industry. References Allan, M. (2001). Hotel management: a look at Olive Garden Restaurant. New York: Prentice Hall.
University/College: University of Chicago
Type of paper: Thesis/Dissertation Chapter
Date: 25 November 2016
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