Explaining the role of effective communication Essay
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There are wide ranges of ways that communication can take place for example one to one conversations, group conversations. This can either be informal or formal depending on the individual’s outcome. An example of effective communication that can take place in a health and social care setting is a hospital, for example a nurse and her colleague are talking about how much they enjoy their jobs, and this is a form of effective communication.
One- To –One communication – A one to one happens when a person speaks to a individual, or writes to the individual to form effective communication.
In a one to one communication, it is always effective as both of the people in the one to one work together effectively and interacts well, as both individuals are relaxed and are listening to each other, in a result the communication works effectively and both parties leave with a resolved matter and everything is positive. One to one communication can be formal or informal.
An formal one to one communication can take place in a GP, where the patient is discussing their personal problem with the Doctor and the doctor is helping the individual out with their problem, this is part of effective communication as the one to one interacting is working effectively. An informal one to one communication, can take place in a health and social care setting, where two colleagues are on their lunch break and are discussing about how their day has gone so far and etc. , this is a part of effective communication as both parties are interacting effectively.
Group communication – In a group communication, there is often more going on as it is a wide range of people within the group. During the group communication, each individual will try and get their points and ideas across to the people within the group and the rest will listen and be considerate towards the person speaking. That is a way of effective group communication, as the interacting between the group is working well and effectively. A group communication can be a great benefit, as it’s easier to make decisions and problem solving a ituation as you have various people giving different views and feedback to a matter, and that’s a great way of effective communication. A group communication can include multi- professional working, multi-agency, which happens with professionals and people using services. A multi-professional working involves numerous professionals working together in order to meet the needs of an individual. This will include doctor, police, and social worker to meet the needs of a young adult in a bad situation.
Multi-agency is when different organisations work together effectively to the best possible service to families, children and young people. Formal communication Formal communication is a form of communication used by professional to communicate with clients and individuals. This form of communication is important because it shows the professional is showing professionalism within the work their doing to deliver the best possible care for the individual as well as the communication working effectively.
An example of formal communication can be, ‘ good morning Sir/Mrs, this shows respect towards the individual. It is important not to use jargon or slang whilst communication formally, because you will come across as you’re not serious about your work, and also the client my not be pleased, also jargon can be a barrier because it can affect the communication between the client and professional due to not understand the technical words. Informal communication Informal communication is a casual exchange or letter that doesn’t follow to all of the rules of formal communication.
It’s like saying “hey” instead of hello and also writing to your friend and talking about personal things. These are things you’d never do in a business environment because it can be considered as formal communication. Informal communication is good way of communication as it can make a individual more relaxed and effective as it’s more easier and complex for the person to interact, as they don’t have to worry about being proper and correct. Interpersonal interaction Interpersonal interaction is how people relate towards each other in a verbal nteraction or non-verbal interaction. Verbal interactions include speech, tone of somebody’s voice, listening and language. Non-verbal interactions include a person’s body language and the way they express it for example their posture, facial expression and their proximity. Interpersonal communication can take place in a health and social care setting, for example: at a care home, there is a new career and she does not speak English properly, so therefore it is hard for her to interact with the residents, which makes this is a language barrier.
P2 – Argyle’s Theory of the Communication Cycle Michael Argyle is a social psychologist who developed theories about interpersonal interaction and human communication. He carried out experimental theories of non-verbal and verbal communication to develop and test he’s theoretical ideas. He has a communication cycle which explains and predicts how communication can occur in a one to one situation. 1. An idea occurs. A resident wants to go to the library and is trying to convince her carer. 2. Message coded.
She talks to her carer about the books she used to read and how much she misses reading them. 3. Message sent. The carer says to the resident, ‘what was your favourite book’ this shows the message is sent and the carer understands what the resident is talking about. 4. Message received. Now the carer know what the resident’s favourite book is the resident is happy and is smiling. 5. Message decoded. Then the carer says to her resident would you like me to take you to the library so we can have a look if they have your favourite book and other books your interested in? 6. Message understood.
Here the resident is happy and so is the carer because now they both understand each and the communication between the two has worked effectively. Bruce Tuckman defined a model of group development based around numerous stages, sequences or group activity. Tuckman suggested that these stages should happen in order for effective communication to occur in the groups interaction as well as the four stages being completely different. Forming – it is the start of the year and new infants have started the nursery, they tend to be shy and well reserved as they are not used to each other.
Storming – as they start to settle in for about a month, they because more comfortable and relaxed with each other, in some cases this might not happen, someone would want to be dominant out of the bunch and this may cause conflict between the infants. Norming – in this stage everyone had built a strong bond between each other, and is working together well. Performing – in this final result the infants become mature and tend to realise that working together effectively can be a positive thing. M1 – Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication.
The roles of effective communication in a health and social care setting, is to ensure that if communication with a resident, you must make sure to talk clearly and slowly, face to face make sure the person understands you and you’ve got your message across in the right way, in order for the communication to work effectively. The types of reference to communication are sign language, makaton and braille. These are part of effective communication as they are used by people with a hearing or blind impairment and leaning difficulties in order for them to communicate with others around them.
Effective communication is a two-way process in which a person tries to understand the viewpoint of the other person. Communication is a cycle because when two people communicate they will need to make sure that they got their ideas across towards each other and they are understood. There are also barriers that can occur in a communication due the individual’s circumstance, for example: a person using slang, jargon o complex technical terminology can be heard, but their message may not be understood. Scenario I’m going to give a scenario between doctor and a patient, showing communication working effectively.
Nurse : did you rest well last night Mrs Jones? Patient: yes I did nurse, I’m feeling slight better. Nurse: that’s a great improvement then, I’m glad you are. Patient: thank you very much nurse. Nurse: I am always here to help my dear. This is a very good way of effective communication, as the nurse and patient are interacting well and both parties are happy as they have understood each other. References (http://www. businessdictionary. com/definition/informal-communication. html) (http://wiki. answers. com/Q/What_is_formal_communication_in_business_organization)