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Discussion of Whether or not the Phrase “If we Take Care of our Employees, They will Take Care of our Customers” is Actually Practiced or is just a Cliche on the Wall at Texas Roadhouse Steakhouse and the Implications of Answer The belief in the phrase if we take care of our employees, they will take care of our customers is a practice that instills values in the workforce of today. This is not just a cline, when employees desire their jobs and job description, the effect on customer satisfaction is immeasurable.
The most important and effective customers are the company employees and when customers are taken effective care of business relationships are built (Mindshare Technologies, 2010). Texas Roadhouse stated, we want to provide a place that the whole family could enjoy (Noe, Hollenbeck, Gerhart, Wright, 2011). Texas Roadhouse delivery is good meal with friendly, energetic, and enthusiastic service. Founded in 1993 by W.
Kent Taylor, Texas Roadhouse was voted the #1 Steakhouse in America by Restaurants and Institutions Magazine Consumer Choice Survey in just ten years in 2003, and in 2004 the Best Steakhouse Value and Menu Variety (Texas Roadhouse Inc. , 2013). At the Texas Roadhouse, the company motto is Legendary Food, Legendary Service and Legendary Fun taken pride in everything they do from hand-cut steaks and some tasty margaritas (Texas Roadhouse Inc. , 2013). Texas Roadhouse actually want guests to have so much fun that they will want to return again and again, the best promotion is word of mouth.
On the other hand it is concrete that Texas Roadhouse would benefit more from the expansion of its company store hours. Texas Roadhouse operates on the weekdays during dinner hours and on the weekends; the company operates both during lunch hours and dinner hours. Texas Roadhouse’s recent success over the past few years, clearly states that it is evident that Texas Roadhouse would benefit and increase company revenue if the company were to operate on weekdays during lunch hours as well as dinner hours.
Furthermore, a well efficient trained, motivated, and satisfied employee who has a great relationship with their boss and company will conduct themselves in an outstanding manner where their work delivery will be the best efficient experience to the next potential customer arriving to the business. Company employees reflect the message the organization wants to deliver to the world, they interact with consumers, make efficient profits and high product performance. If companies take more time to invest in their employees the company will tend to be more performance efficient and produce more profits at a higher rate (Todrin, 2012).
Discussion of Alternate Methods that Could be Used to Motivate Texas Roadhouse Employees Other than the Money it Uses as a Motivator for Employees Facing direct financial challenges throughout the economy employees can learn more effective methods besides monetary incentives to motivate employees. Companies can stress to upper level management to use recognition as a form of motivation for the company employees. Employees accomplishing tasks or achieve a specific job duty, management can learn to recognize them for their achievements earn (Worman, 2010). ).
Another suggestion would be to develop an Employee of the Month program. This program has been administered for a quite some time, especially throughout corporate America. Individuals should be recognized for their overall outstanding achievements. The process of this award should be administered and voted on by upper level management. Coaching is a form of employee development and recognition. Taking the time and effort to coach an employee for development can say about the company, that you care about your employee’s success throughout the company (Worman, 2010).
The use of gags, gimmicks and time off are other methods employers can use as an alternate method to motivate employees. Employers can use these tactics as rewards to help inspire efficient employee performance. The key is to establish the perception of priceless value of the company employees. In addition, all employees enjoy the luxury of being given time off (Worman, 2010). Lastly, the most simplest and under-utilized method of motivation, is just saying to employees thank you for your hard work and effort.
Discussion of Possible Effectiveness of Each of the Alternative Methods Other than the Money Texas Roadhouse Uses as a Motivator for Employees Individuals who feel motivated to carry out their job descriptions are the likely employees to bring creativity in addition to high performance rates. Each alternative method can have positive effects on employees. Money is not the only motivator; companies should always consistently incorporate motivation to employees. Otherwise, the best employees will be attracted by other companies when the economy.
Incentive pay can be very effective and the plan must be well designed. Effective plans should measure the performance of employees according to overall organizations goal. Promoting employees is very effective it shows employees that their commitment to their work is being acknowledged and appreciated. Occasionally contests held within the company are very effective, it pushes the employees to compete against one other to win the prize. Overall for the employer this is a great way to promote effective performance because all employees are giving their all.
Reward and recognition make people feel good themselves and their job, and their performance is directly affected. Employee’s being recognized provides the employees with a overall sense of accomplishment and this can have a domino effect for other employee yearning to be recognized for their job performance (Worman, 2010). The use of gags and gimmicks can inspire employees to do their very best. The incentive of giving time off helps gives employees the chance to compete for the prize. Every employee enjoys receiving a day off of work.
Analysis of how Transferable the Texas Roadhouse Way of Motivating Employees Would be in Other Organizations The way Texas Roadhouse uses monetary incentives to motivate employees may not be transferable to other organizations because not all companies have the same vision for the company, and not all organizations are financially stable to reward their employees with incentives such as cash. Organizations that seem not to be able to uphold these standards need to research different alternatives methods used to motivate company employees.
On the other hand organizations that can use monetary incentives as a form of motivation for employees should use those incentives as a way to show company appreciation. In return for their hard work being recognized some employees may choose to improve their performance for the company because they feel appreciated. Lastly, it really does not make a difference in the alternative methods companies uses to motivate the company employees, the use of motivation helps employees explore their potential helping the organization reach top notch performance (Noe, Hollenbeck, Gerhart, Wright, 2011).