Evaluate factors that influenced the effectiveness of each interaction Essay
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In this piece of coursework I will be analysing and evaluating the factors that influence the effectiveness of each interaction in relation to the one to one set at a GP’s for a patient that has really bad back pains and is complaining about how sharp the pain is. I based the one to one interaction on a patient with back problems and they’ve come to the GP’s for something to be given to them. I thought of this because it’s something I went through and I thought it would be nice to let people know what process I went through and how hard it was.
The first factor, I thought that influenced the one to one interaction was the patient and doctor taking turns while talking and not interrupting. Turn taking is a major factor that involves our everyday lifestyle and it’s helpful because you know you will get a turn at having your own say. Turn taking helps out a lot especially if you are with younger children or at a GP.
For example, the patient came to her doctor and she told her doctor what was wrong with her and how much she’s in pain, the doctor listened to her while she was talking and didn’t ask questions until she finished talking then, the doctor answered all her questions and asked her own questions trying to figure out what was wrong about that patient and what actions will need to be taken for the patient to feel better. Towards the end the doctor referred the patient to her local hospital for an x-ray to see what’s going on. What’s good about turn taking is that everyone listens to each other and you don’t get interrupted also you know you’ll have enough time to talk while others have a chance to think about questions to ask you. The second factor I realised that influenced the one to one interaction was listening. Listening is letting people talk and you concentrating on just what they are saying, listening is a very important communication skill because if you don’t listen you may misunderstand something which may leads you to thinking differently and feeling insecure.
Listening was one factor that influenced the one to one interaction because if one of us didn’t listen while the other person was talking we may have not heard what they were saying or concentrated enough to understand what they were saying which can lead to giving wrong answers which could be a problem to the persons health that’s why when others are talking you always have to listen. For example, in the one to one interaction Emily was my partner and she helped me concentrate listening to her because little things distract me easily so I had to make sure I listened to her also, we had our script which was used as a prop if we missed out something we carried on listening to each other while looking at what was said to not give the wrong answer. We listened to each other because we knew how important listening is and we were successful at getting through the one to one interaction without not knowing what was going on because we listened to each other.
The third factor that also had an influence on the one to one interaction was respect towards each other. Respecting each other shows you give them pride and you are happy about what they are saying or doing also, respect comes from learning to care about people from older ages because we have to respect people to get along with life if we don’t respect then there could be consequences. Respect is very important because we all have to respect everyone no matter what their race, gender, age or features are we have to because we live in a society that moves with respect. For example, if we didn’t respect the army that looks after the country for losing their lives to make the world a much happier place and for us to be safe then that will be a major consequence because what’s the point of those people dying for us if we can’t have a little respect for them. The reason why I thought respect had a influence in the one to one interaction was because if we didn’t respect each other we wouldn’t have been able to understand each other and we wouldn’t have been able to do the doctor and patient script because a doctor always has to respect their patients no matter what happens they have to so does the patient too.
An example of this would be, when the patient walked into the room I felt the respect from the patient by the way they answered me and facial expressions. This had a big impact on the interaction because it made it less awkward to talk with the patient and not only was the patient comfortable with asking questions to do with her illness but as a doctor being able to have enough respect from a patient to ask them what areas of the back hurts and being able to have a look at the patients back to check what’s wrong. The last factor that had an influence on the interaction was how professional I was. Being professional can be difficult because if you’ve always been in an environment that’s unprofessional and you don’t know where to use what language that can be an issue.
So being professional was key in this interaction because I was a person that had a reputation, that had power to help people and look after them. If I didn’t act professional the patient could have not taken me serious but I did. The reason why being professional was an influence in the interaction because I realised the more professional you are no matter where you are you will always be looked up to and that’s why I thought it was an influence because it made the patient feel secure with me, it made the patient understand no matter what happens I will always be supporting the patient which would make both of us happy. For example, the minute the patient knocked on the door I dropped everything I was doing and stood up and shock the hand then I made the patient feel welcomed and asked how they were then they started explaining what the problem was and the actions I was doing showed I was professional.