Empowering Users of Health and Social care Services Essay

Custom Student Mr. Teacher ENG 1001-04 17 September 2016

Empowering Users of Health and Social care Services

1.1.Influence of Organizational Policies and Practices by Current Legislation and Sector Skills Standards for Promoting and Maximizing the Rights of Users of Health and Social Care service3 1.2. Factors that May Affect the Achievement of promoting and maximizing the rights of users of health and social care service4 1.3 How communication between care workers and the individuals contribute to promoting and maximizing the rights of the users of health and social care service5 2.1. Factors that may contribute to Loss of Independence, non-participation and Social Exclusions for Vulnerable people6 2.2. Analyzing of organizational systems & processes which are managed to promote participation and independence of users of social and health care service6

2.3. Tension that Arise When Balancing the Rights of the Individual to independence and Choice against the Care provider’s Duty to Protect7 3.1. Use of Case Study 2 from a Health or Social care setting to identify the extent to which the individuals are at Risk of8 3.2. Effectiveness of Policies, Procedures and Managerial Approach within a Health and Social care setting for Promoting the Management of Risk8 4.1. Review of current Legislation, Codes of Practices that apply to the handling of medication8 4.2. Evaluation the Effectiveness of policies and Procedures within a Health and Social Care Setting for administering medication9

Introduction

Empowerment has become one of the inseparable parts of the health and social care service. Zimmerman (1984) stated Empowerment as some of the multidimensional process that helps people gain control over their own lives. In order to practice and implementation empowerment, health and social care service personnel are required to work closely with the different service users of health and social care service. Different law and knowledge of the health and service can help the care staffs in empowering the users of the service. For that reason the researcher will discuss about the different standards than can protect the rights of the users, factors that can influence these rights, impact of good communication between the care staffs and the users. In addition it will show a clear understanding about loss of independence and vulnerability, factors that can manage different vulnerability of the service users, different tensions in the health and social care, managerial approach which are effective in health and social care service as well as different medication acts of UK which are practiced at present.

1.1. Influence of Organizational Policies and Practices by Current Legislation and Sector Skills Standards for Promoting and Maximizing the Rights of Users of Health and Social Care service Different service users are currently going in order to take different service provided by the personnel or care staffs of the health and social care service. For that reason the care staffs should provide better service for the physical and mental development of the different vulnerable users.They should be very careful to the users especially to the adults and the children aswell as to the disable people. Recently some changes have been made on Policies and Practices by Current Legislation and Sector Skills Standards which are very much useful for the users of the service. They have different influence on the users of the health and social care service for Promoting and maximizing their rights which are as follows: Under this amendment, Local Authorities (Las), Clinical Commissioning Groups (CCGs), The National Health Service Commissioning Board (NHS CB) and The Commissioners of health services have some rights.

Now The will be able to make some direct donation or sponsorship for the personal health budget under different policies which will create a good impact on the users. If any sudden death to any child occurs then it must be informed to the NHS CB and to the CCG,It is a good sign. According to the mental capacity act 2005, there are different scopes of developing the physical and mental condition of the users by the care personnel. This amendment will give some monetary support to the poor and the needy people for treatment. Under this amendment NHS will practice some rights to give effective health and social care information for the betterment of different users. Different social and health care programs, strategy and act will be formed for ensuring better service to the different service users. Under this amendment there will be scope of protecting different confidential information of the service users. According to Welfare food amendment regulations 2005, the CCCGs, NHS CB have different rights to provide some medicines to the service users and they will provide effective prescriptions to different users if needed.

If any patient goes UK for treatment of different viral diseases from another country then no extra payment will be taken from him This amendment will ensure the rights of the children and the adults. Under this amendment, better service will be ensured to the users and their rights will be protected successfully. Theseamendments,Policies and Practices by Current Legislation and Sector Skills Standards will be very useful mode for Promoting and maximizing the rights of users of health and social care service. These are very user friendly amendments, policies and procedure 1.2. Factors that May Affect the Achievement of promoting and maximizing the rights of users of health and social care service New amendment has been made to the policies and Practices by Current Legislation and Sector Skills Standards,The Law Commission (2014) claimed that, different factors can affect the Achievement of promoting and maximizing the rights of users of health and social care service which are as follows: The National Health Service (Charges to overseas visitors) regulations 2011: According to this regulation, if any individual goes UK for treatment of any viral diseases he or she will not need to pay extra money.

It can motivate the overseas patients to do treatment in UK. The residential family centers regulations 2002: Under this regulation if any children die in a residential area then certainly NHS CB and CCG will be informed about it. It will also protect the rights of the children and ensure better health. The care quality commission (Registration) Regulations 2009: Under this regulation it is obligatory to ensure the better care to the service user and it is necessary to inform about the death of a user to the quality commission. Crime and disorder regulations (2007): It will give protection to the different service users if any danger or vulnerability occurs to them. The student support Regulations 2011: This regulation will provide some monetary help and mental support to the students so that they can easily continue their study. Healthy start schemes and welfare foods amendment regulations 2005: This regulation will ensure better health to the service users. It will also provide vitamin supplements along with different medicines free of cost. The national health care service (direct payments) regulations 2010: Under this regulation it will be possible to donate or sponsor financial help to the service users which will promote and maximize the rights of the users of health and social care service.

Protection of the confidential information act (2006): It will protect the private information of the service users. These factors will provide a deep impact on the achievement of promoting and maximizing the rights of users of health and social care service. 1.3 How communication between care workers and the individuals contribute to promoting and maximizing the rights of the users of health and social care service Rosenbaum and Rotor(2013), explained different types of communication between care workers and the individuals are required to promote and maximize the rights of the users of health and social care service which are as follows: Two way dialogue: The care staffs should communicate with the users to know different information, health condition and mental capacity of the users. It can build an interpersonal communication which is necessary for getting the useful information about different rights of the users.

Partnership between provider and client: The care staffs should treat the users in a way so that they think the staffs as their best partner in case of treatment. Atmosphere of caring: There should be an effective atmosphere of caring in the social and health care service. This will help the users to express different information which are necessary for the protection of their different rights. Verbal communication: It includes spoken or written words for expressing ideas and thoughts. It can establish a good relationship between the care staffs and the individuals>If the users express their different ideas then it will be very effective for the care staffs to be sincere about the different rights of the users. Non-verbal communication: Different non-verbal communication such as messaging, descriptive phrases can also be used for communicating with the service users. It will develop the understanding of the users which will be easy for the care staffs to protect different rights of the users. Demonstrations of interest: Demonstration of interest can also be very effective way in case of building a sound relationship with the users.

Effective demonstrations can help understand different needs, wants and habit of the users which can contribute to promote and maximize the rights of the users of health and social care service. 2.1. Factors that may contribute to Loss of Independence, non-participation and Social Exclusions for Vulnerable people Different people face different types of vulnerabilities which have different impact on them. Different vulnerabilities can cause loss of Independence, non -participation and Social exclusions. These should be removed by the care staff of the health and social care service.Smith (2000) claimed some factors that may contribute to loss of independence, non-participation and Social exclusions for vulnerable people are as follows: Lack of opportunities to work: There are not sufficient opportunities of work for different people in the society especially for the adult people. They may think this as a negative factor. Little working opportunities can cause loss of independence, non -participation and social exclusions. Fear: There are many people in the society who feel fear for a little cause in many things.

They cannot cope up with the different vulnerability which can occur to them. They often wants friendly environment. Too much Fear for many things can cause non -participation and social exclusions. Lack of education and skills: All persons have no same level of education and skills for doing something. For that reason, they may feel them as incapable in case of any participation that accelerates social exclusions. Childhood deprivation: Many people are deprived of many things from their childhood. This deprivation can contribute too many exclusions and non-participation. Disrupted families: The persons who are disrupted from their families can develop a strong vulnerability among them. They feel ashamed in case of participating in a social matter that can cause loss of independence to them. Inequalities in health: All people are not capable of maintaining same level of health and mental conditions. These factors can promote their loss of independence and non-participation.

2.2. Analyzing of organizational systems & processes which are managed to promote participation and independence of users of social and health care service Carr (2004), Stated differentorganizational systems & processes which are managed to promote participation and independence of users of social and health care service which are as follows: Message for policy and practice: The care personnel can provide the useful information of health and social care service, different rights of the users, effectiveness of the treatment etc., so that people can learn more about the health and social care service which will promote participation and independence of users of social and health care service. Extent of Current knowledge: The laws, rights and policies changes over time. For that reason the staffs should provide updated information regarding health and social care service to accelerate the participation in these sectors. Training: Effective training programs and seminars should be arranged frequently in order to promote participation. Different training can develop the skills and mental abilities of the users which can lead to a huge participation.

Organizational commitment and responsiveness: Organizational commitment and responsiveness regarding the assurance of better services and environment should be increased by the care staffs. Strong commitment of good service can increase participation and engagement. Minimization of costs: There should be strong commitment of minimizing of costs in case of the service of health and social care service. If the service users can get the opportunities of low cost in the organization then their participation will automatically increase. Removing Personal barriers: Personal barriers can cause lack of participation in an organization. Different personal barriers can be removed by two way communication and increasing different support. Increasing support and network: If the users can get effective support from the care staffs then there overall participation will increase. Support and care are very much needed to the isolated people to promote participation and independence of users of social and health care service

2.3. Tension that Arise When Balancing the Rights of the Individual to independence and Choice against the Care provider’s Duty to Protect Different types of tensions may arise in case of balancing the Rights of the Individual to independence and Choice against the care provider’s duty to protect. These tensions need to be removed by health care staffs. Carr, (2010) Explained that these tensions include different rights of the users, their private information and many other things which are as follows: In health and social care service, there are different types of rights and duties of the service users that should be understood by the care staffs and protect them sincerely.

If they fail to protect these then different conflicts may occur. The users of the health and social care service have different realities that express their overall behavioral dispositions. If these are not understood correctly then tensions will occur. In case of disclosing any private information of the users the care staff should be very strategic so that it can do no harm to the users. If asking any types of confidential information can create any conflict then the staffs should avoid it because unauthorized person will get benefit. Rights of the adult person as well as the children should consider very sincerely. If there is any scope that the care personnel are facing problem in case of protecting the rights and duties of the children and the adult people then severe conflict and tensions will occur.

3.1. Use of Case Study 2 from a Health or Social care setting to identify the extent to which the individuals are at Risk of

By using case study 2 it is possible to identify different extent to which the individuals are at risk of. These extents are as follows: As Mr. H is a patient of a hyperactivity disorder and regularly meets a psychologist. The psychologist has some responsibilities toward him. Mr. H should express different private information to him that should be protected by him otherwise any third party will get benefit. As a nurse is taking care of him, the nurse should be very careful and sincere to Mr. H. The nurse should co-operate with him successfully otherwise Mr. H will feel lonely and feel social exclusion. The care staffs should ensure the choice of Mr. H to visit to local market, cooking etc. otherwise his mental condition will not improve. As Mr. H has little bit aggressiveness to many people, the care staffs should improve this condition otherwise Mr. H will develop the sense of non- participation and social exclusions.

3.2. Effectiveness of Policies, Procedures and Managerial Approach within a Health and Social care setting for Promoting the Management of Risk Mayberry and Nice wander (2006) claimed some effectiveness of policies, procedures and managerial approach within a health and social care setting for promoting the management of risk which are as follows: Safety: If the safety can be ensured tothe health and social care service users then users will take it as a safe approach which can promote the management of risk. Timeliness: It services can be ensured timely then it will be very attractive way of managing the risk. Efficiency: Success of the health and social care service mostly depends on the efficiency and the effectiveness of the service. It can promote the management of risk and ensures efficiency. Proper adherence to different regulations: Ensuring the duties and protecting the rights of the users by effectively following different regulations can be very effective way of promoting the management of risk.

4.1. Review of current Legislation, Codes of Practices that apply to the handling of medication

Care Quality Commission (2014) explained about current Legislation, Codes of Practices that apply to the handling of medication in UK which are as follows: The medicines for human use (marketing) regulations 1994: According to these regulations, no one can sell medicine until he gets authorization from UK licensing authority. The medicines (Homeopathic) regulations: It ensures the effective use of the homeopathic drugs. The veterinary Drugs order 1984: According to this law, selling of medicines can be occurred if a recognized physician supervises veterinary drugs. The Pharmacy regulations 2008: These regulations state that some energetic pharmacists are very useful for pharmacy business of Uk.so it focuses on creating some intelligent pharmacists. The prescriptions order 1997: This regulations claim that wholesalers or retailers can sell or market medicines if they take recognition from a recognized practitioner.

4.2. Evaluation the Effectiveness of policies and Procedures within a Health and Social Care Setting for administering medication The effectiveness of policies and procedures within a health and social care for administering medication can be evaluated by following ways: Under these policies and Procedures, no unauthorized person will be able to sell medicines until he gets authorization. It will protect drug abuse. Because of these regulations, people who feel comfort in homeopathic medicines will be encouraged to get them and these medicines will be available. These regulations will create some intelligent pharmacists so there will be specialization in pharmaceutical sector. These regulations will protect illegal trafficking of medicines. Under these regulations, people will learn to use prescribed medicine by recognized physicians. It will protect the use of harmful medicines and low quality drugs.

Conclusions

Empowerment in health and social care service has found a new form. Now the personnel in health and social service are very much careful about the empowerment of the users of the health and social care. This paper successfully described about different policies and regulations used in health and social care service,different factors that can maximize the rights of the users, different vulnerabilities and management of health and social care risks. Besides it gave a clear view about total empowerment process and critically analyzed the effectiveness of the empowerment by risk management and medication regulations of UK.

References

Bookman, A. and Morgan, S., (1984), Women and the politics of empowerment, Philadelphia: Temple University Press Care Quality Commission (2014), Legislation, www.cqc.org.uk, [available at http://www.cqc.org.uk/organisations-we-regulate/registered-services/legislation], [accessed at May 28, 2014] Carr, S., (2004), Has Service User Participation Made a Difference to Social Care Services? , UK: Social Care Institute for Excellence Carr, S., (2010), Enabling Risk, ensuring safety: Self-directed support and personal budgets, UK: Social Care Institute for Excellence Mayberry, R. M and Nice wander, D. A., (2006), Improving quality and reducing inequities: a challenge in achieving best care, www.ncbi.nlm.nih.gov, [available at http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1426185/], [accessed at May 28, 2014] Rosenbaum, J and Rotor, D., (2013), Improving Interpersonal Communication between Health Care Providers and Clients, USA: Quality Assurance Project Smith, J. P., (2000), Policy Responses to Social Exclusion, UK: Open University Press The Law Commission (2014), Regulation of Health and Social Care Professionals, www.gov.uk, [available at https://www.gov.uk/government/publications/regulation-of-health-and-social-care-professionals], [accessed at May 28, 2014] Zimmerman (1984), Empowerment: What Is It? , www.joe.org, [available at http://www.joe.org/joe/1999october/comm1.php], [accessed at May 28, 2014]

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