D1. Develop productive working relationships with colleagues 4) How to identify conflicts of interest with colleagues and the measurements that can be used to manage or remove them A conflict of interest occurs when an individual or organisation is involved in multiple interests, one of which could possibly corrupt the motivation for an act in the other.
An example of this between colleagues could be the staff wants to have training to gain more knowledge, but the manager wants them delivering sales therefore being on the phones so not to loose out on any business.
These are two conflicts of interest, i. e. revenue the business makes vs. new learning skills the agents gain. The way to manage this is to ensure both interest of colleagues are satisfied or a compromise is allowed.
For example the compromise could be that if the agents receive the learning sessions and are off the phones, that they have a shorter break to ensure the company is still getting money.
This would resolve the issue and both parties would be satisfied. Assessing both sides when there are conflicts of interest is important, as it puts into perspective what affects each individual. This should be discussed possibly in a group meeting, and a solution put together to make sure everyone is happy with the final outcome. ) How to take account of diversity issues when developing working relationships with colleagues Diversity in a business means that the company has a diverse work force this can consist of a range of different cultures, men and women, people of many generations, people from ethnically and racially diverse backgrounds.
A company that supports the diversity of its workforce can also improve employee satisfaction. Diversity is beneficial to both the business and the employees and brings potential benefits such as better decision making and improved problem solving due to the different types of staff.
Greater creativity and innovation, which leads to enhanced product development, and more successful marketing to different types of customers as each employee would have something different to Diverse businesses will be successful as long as there is a sufficient amount of communication within them, this is because people from different cultures perceive messages in different ways, communication is vital to the performance of the business But if there is miscommunication within a diverse workplace this will lead to a great deal of challenges, as the employees are going to be unclear on their goals/duties.
When there is diversity in the business you need to make note that different people will have varied learning styles or preferred ways of management, it is good to take this into thought and find out more about the individual employee. This will ensure training and management is effective. 6) The importance of exchanging information and resources with colleagues It is vital to keep team members informed and up to date with any changes because they need to be aware of new information that may come into the business.
When giving feedback it is always good to give a balance of both strengths and areas to improve on, this way it is not a negative occasions but the staff can also feel as if they are being praised for their performance at work, also known as “the positive/negative sandwich”. When giving feedback you must give the team an area to improve on, this way they can stretch themselves to achieve new targets and overachieve from the previous months. Giving the colleagues feedback allows them to realise their hard work is being noticed; also any negative points can be addressed and put back on track for improvement.
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