Customer Services Essay Examples

Customer Services

The Types of Waiting Line System
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Introduction Customers waiting to get service from server are represented by queue and called waiting line. Unsatisfied customer due to long waiting time can be a potential loss to any service organization. Managing waiting lines is one of the foremost objective for service operations manager as prompt service delivery is one of the parameter to achieve competitive advantage. In this essay we would discuss how analytical models of waiting lines can help managers evaluate the cost and effectiveness of service…...
What does good customer service mean to you?
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Pages • 1
What does great customer service mean to you? It should be responsive round the clock and be able to solve the problem without redirecting from one specialist to another. A customer service worker should be friendly and interested in helping the client. 24/7 support will make the service even more professional because clients will be able to write a message or call whenever they need....
What does exceptional customer service mean?
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Pages • 1
Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What does exceptional customer service mean to you?...
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Service Quality and Customer Satisfaction
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Service quality has been one of the most important issues for researches, practitioners, managers in service literature and marketing (Parasuraman et al., 2005). Gronross (1982, p37) defined service quality as "the outcome of an evaluation process where the consumer compares his expectations with the service he perceived he has perceived". In other words, service quality is "the delivery of excellent or superior service relative to customer expectations" (Zeithaml and Bitner,1996, p. 117). Moreover, service quality refers to a customer's subjective…...
Investigating the Importance of Customer Service
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Over the past thirty years Customer Service has been evolving, and will continue to do so the more we practice in organisations. The significance of customer service does not go unnoticed. There are many attributes involved to make it successful in practice. Customer Service has to be a team effort and not just the responsibility of the staff dealing with the public directly. Most customers have the option to go elsewhere is the quality of service is lacking, which in…...
Effective Customer Service System for Baderman Island
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Overview of Baderman Island Baderman Island is a resort that offers hospitality services to its numerous customers scattered across the globe.  With its prime location, exotic natural scenery, attractive environment and other numerous attractions that draw people from various locations, Baderman Island is strategically positioned to offer guests a memorable and wonderful experience. Events such as company retreats, birthdays, weddings and various social occasions can be held with ease and expertise as a result of the quality of service and…...
24 Hour Convenience Stores
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This paper deals ponders the fact that there are locks on the doors of convenience stores that claim to be open 24 hours a day. At 1:30 in the morning you are driving down Walton Road when you pass the 7-11. You decide to stop in and treat yourself to a nice big slurpee. As you pull in the parking lot you notice that the sign says, "We're open 24 hr's, 7 days a week, 365 days a year." However,…...
Airbnb: An Overview
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Airbnb is a website platform that provides the travellers or other users short-term rental housing or room services. It provides 7 million characteristic homestays, short-term rentals, hotels, apartments, and more around the world covering 191 countries. There are four characteristic of services apply to Airbnb, including service inseparability, service perishability, service variability and service intangibility. Service inseparability refers to the services provided by Airbnb that can't be separated from the landlords and customers, they have a close relationship. Airbnb provides…...
PTSD in Retail
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Maybe you have seen them. They are these little goats that when frightened, tense up and fall over. Apparently they were bred over time to run with herds of sheep. Since sheep are worth more than pygmy goats, when the goats froze up and fell down, predators would eat the goats instead of the sheep. To medieval sheep farmers, this was a crude but effective way to minimize costs. Because of this, I feel that fainting goats have been given…...
A Web Based Online Shop
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Consumer Satisfaction and Loyalty in the Online Market Purchaser fulfillment contribute from the online experience and website or making brand devotion are critical for organizations that needed a long nearness on the Internet. Two methodologies are taken to initiate in an online substance. Concentrating on solid elements is one of the methodologies taken. One of the model is, creating a well plan and advantageous store online and secure exchange are the way to fulfill e-clients. (Szymanski and Zise 2000). Nonetheless,…...
AI for Customer Service
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2. LITERATURE REVIEW The Customer Experience Professionals Association (CXPA) (2018. p. 5) utilized the Oxford word reference in characterizing AI as a begin. It is characterized as "the hypothesis and advancement of PC frameworks ready to perform assignments typically requiring human knowledge, for example, visual observation, discourse acknowledgment, basic leadership, and interpretation between dialects." In their whitepaper, the CXPA underscored that implanting AI all through the client adventure yields numerous advantages for the association. The beneath figure demonstrates the means…...
Quality Customer Service
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For most customers, quality ends up being more vital than cost, as 53 percent of the quality rate is the most imperative factor when making purchases in contrast with cost (38 percent), as indicated by another First Understanding report, an innovation organization that changes how retailers settle on item speculation and estimate choices. The report also noted that buyer desires for limits are falling as an expanding range of overviewed customers said retail establishment limits had no effect on desires…...
Improving customer services
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Three years ago, I was going through technical training to become an administration career airman in the United States Air Force, two months later I got my first set of orders to Germany, this is when my life took a big change, I found out that I was going to be working at a Post Office, I had no idea what this would intel. Of all things that could happen, I ended up at the biggest post office in all…...
Customer Service and Design Alternative Courses
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Case 1. TECSMART ELECTRONICS Identify the problem: Formulate objectives: Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? Identify the problem: New culturein the hospital Formulate objectives: · To be able to make it easy to employees and all staffs the new framework to be used. · Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 3. TOYOTA…...
Duopoly Coles vs Woolworths
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For most of us its just part of everyday life decisions. Where to shop for the week, Coles or Woolworths? Should I drink Pepsi or Coke today? Do I go to MYER or David Jones to buy new make up from? We take in consideration a few prices, how convenient it will be to get there, what would we rather do, and that’s it. But there’s something bigger behind this. What is the impact on such big rivals, for us…...
Hard Rock
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Hard Rock’s three main internal information systems (restaurant operations, merchandising, and financial)? Why was this a problem? content_from_NY 2. What’s the solution? [List] -Putting a data warehouse system oTo store restaurant point-of-sales customer data, merchandise sales, customer demographic, preference oTo link data via the Web -Installing chain-wide merchandise system -Putting Radius inventory management system Adopting Lawson software financial module, lotus notes oTo update on a daily basis oTo create a common ledger for all stores allowing the system to automatically…...
Customer service Tesco’s customer expectations
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An accurate description of the basic characteristics of the different customers and their needs and an explanation of what is meant by customer service in the context of my chosen organisation Customer service is the degree of assistance and courtesy granted those who patronize an organisation. Customer service describes the extent to which Tesco satisfy their customers. All Tesco customers have their own individual needs. Each individual customer likes to be provided with different services to make them self feel…...
Customer Service in Leisure and Recreation
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The Importance of Customer Service Increased sales are one of the key ways to tell how well the company is doing. Excellent customer service means customers will buy more and recommend more products and services other people, which will add to the increase in sales. While sales are very important to leisure and recreation organisations, another way to measure the success is in terms of customer numbers, which is particularly true for non-profit making organisations. Customer service plays a major…...
How does Alton Towers Monitor Customer Service
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Alton towers is an industry that offers services and products that resemble its rivals, they need to constantly monitor and asses their levels of client service, and improve locations so that they can exceed customer expectations. To have a high level of client service the organisation initially needs to identify its goals and goals this might be available in the form of a mission statement. Alton towers mission declaration is 'we develop magic moments' this attract people of all ages,…...
A Virtual European Marketplace
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Marie Jeanne Becaus-Pieters’s initiative to create a virtual European marketplace for trading fish may be considered salutary as it provides equal chances to all participants and helps Northern supply meet Southern demand, at the same time. This idea subscribes to the electronic trend that businesses increasingly embrace nowadays because of several reasons among which time is one of the most important. Thus, businesses have essential information at a mouse-click’s distance and therefore they do not need to travel to a…...
Customer Service Strategy of British Airways
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British Airways is one of the worlds leading airlines with a network that provides guest and freight services to 149 locations in 72 nations. Its airline network is centered on the United Kingdom where 85% of its 47,500 labor force is based. The mission of the business is to provide services that matter for individuals and how to fly. In order to attain or realize this mission; British Airways acknowledges the importance of working in collaboration with its stakeholders. This…...
Customer Service in Hotel Industry
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Hotel industry is very popular, and as I think it will exist as long as people will. Traveling- has always been one of the most popular entertainment. Of course it has changed in past view years. But one thing will never change Customer service- is hotels money. People are paying money for being well served. Customers are like children, you always must take good care about them. Hotels differ by the stars. More stars hotel has, the price of the…...
ATMs Problem
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Issues/ Problem Statement: Most of the ATMs have the problem of long queue of customers to undergo simple transaction at the peak hours and remain idle due to the lack of customer entry at the off peak hours. Objectives: To develop a simulation model to reduce the waiting time of customers and the total operation cost related to ATM installation.  To determine whether only one machine is required to fulfill the need or two more machines are needed to be…...
Stanford Financial Group Corporate Scandal
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In February of 2009, the Antigua/Texas based global financial group (made up several subsidiaries owned by the same owner) owned by R. Allen Stanford was charged with scamming their customers by the Securities and Exchange Commission. Stanford Financial Group was charged with fraud when deceptively selling consumers $8 billion dollars in deposit certificates. According to The Money Alert, ”A certificate of deposit, or CD, is a type of low-risk investment that many people use when they want a small return…...
Corporate Philanthropy
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Introduction In an increasingly competitive global environment, businesses are challenged with demands for profitability and responsibility. To create value for all stakeholders, corporate leaders meet these demands with integrated strategic philanthropic programs. More and more companies encourage and embrace greater collaboration and cooperation between corporations and communities. I. The competitive advantage of corporate philanthropy In this first part, we will demonstrate that usually businesses that choose to employ corporate giving attitude benefit in many different ways from their actions. *…...
A1 Steak Sauce
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How Would You Characterize the A1 Steak Sauce Business? In 1830, Henderson William Brand, chef to England’ King George developed a sauce that so delight the king he proclaimed it to be “A1”. The product was first sold in North America in the early 1900s. Kraft Foods acquired A1 in 2000 as part of its acquisition of Nabisco. Kraft Foods was the largest food company in the United States and second largest in the world. Kraft Foods most direct competitors…...
Chick-fil-A Customer Service
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Chick-fil-A president Dan Cathy greeted employees at the newest Charleston area restaurant with a Bible verse, a prayer and a message about doing business the “Chick-fil-A Way. ” Most people recognize the famous Chick-fil-A cows and their misspelled pleas to “Eat Mor Chikin. ” But not everyone may be aware of Chick-fil-A’s unique way of doing business. With a focus on quality food, superior customer service and dedicated employees, Chick-fil-A has built a restaurant empire. Another freestanding restaurant opened Sept.…...
Kiddie Land Gym
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Starting in March Kiddie Land would begin to promote a new a new product Super Gym Outdoor children’s Exercise center. The problem or the issue was the company has never shipped something this big, they had to come up with ideas of how to make a profit and how to reach it to the customers. Case Questions 1. Advantages and disadvantages of purchasing a two-wheeled trailer for each store to use for delivery of the Super Gym Advantage Kiddie land…...
Cry Baby Ink
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Have you ever had that deja-vu feeling before? Well at Cry Baby’s Ink a tattoo shop in Eugene, Oregon it is very different from other tattoo parlors because of its overall atmosphere to customer service quality to its artist work quality. You get that deja-vu feeling at Cry Baby’s, because it’s homely. When you walk in the door at Cry Baby’s Ink you notice something different about this from other tattoo parlors…the walls are painted very bright neon green and…...
Ontella Picdeck Case
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Customer persona is a conceptual and fictive character of who could be the typical customer. Shorter, it gives us a “realistic” kind of customer (with socioprofessional situation, sex, age, etc …). Of course it’s possible to have several customer persona (like in the Ontela case study). A user persona is a representation of the goals and behavior of a hypothesized group of users. Which segment(s) should Ontela target? We are comfortable choosing the young professional, I also consider the parent…...
Oxfam Case
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A stakeholder is any organization or individual that is involved with the business or directly affected by it. So, the most obvious in the case of Oxfam would be the staff, the customers (to the charity shops), the people who receive the donations and the ones who donate. The donors, trustees, any partnerships and trade unions are considered the major shareholders at Oxfam. This organization is based on the belief that everyone has the right to the right to a…...
Customer Service Review Questions
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What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race, ethnicity, gender, height, natural hair color, and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect the way members are seen the way they dress, talk, act, which religion they support,…...
Reservation System
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I. Introduction A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. As one of the fastest growing…...
Executive Summary: Holt Lunsford Commercial
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The case study titled “Holt Lunsford Commercial” explains how Holt Lunsford is debating how to grow his Dallas-based commercial real estate services firm and how to advise a long-time client who is wondering whether to lease or buy an industrial warehouse. The case focuses on the highly competitive and increasingly institutionalized $50 billion real estate services industry, which encompasses property management, leasing, tenant representation, and other activities. What makes Lunsford's firm, The Holt Companies, special? The article explores what corporate…...
The Birth of Swatch Case Analysing
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1. In what ways was Swatch different than other watches on the market at the time of introduction? What were the “product forms” within the watch “category” prior to Swatch? Before the 1950’s, The Swiss dominated the watch industry, the Swiss watches represented the quality, status and prestige. Then the low cost competitors appeared and became so popular which meant a threat to the Swiss watches. The Swatch (“Swiss” + “watch”) was the best result for this problem, which was…...
How Tesco works with Suppliers and provides Customer Service
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The Tesco. com site acts as a portal to most of Tesco’s products, including various non-food ranges (for example, Books, DVDs and Electrical items under the ‘Extra’ banner), Tesco Personal Finance and the telecoms businesses, as well as services offered in partnership with specialist companies, such as dieting clubs, flights and holidays, music downloads, gas, electricity and DVD rentals. Tesco Competitors Tesco currently leads the UK’s other leading grocery retailers in terms of market share. This pattern is repeated online. The compilation below is from Hitwise (2005) and the figures in brackets show market…...
Delivery Information Acquisition Device as Customer Services
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List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service DIAD has improved customer service by: Real time tracking and data tracking  - The ability to track customer package on the spot using Technology (GPRS/CDMA) Fast delivery and on time; Accountability and Reliable Efficient tracking - Efficient and Reduction of data entry error; Availability information and immediate Response – Scanning the package and all information related to the package is readily available. Write out the steps a…...
Starbucks: Delivering Customer Service Business Analysis
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Abstract The following diction is an analysis of the Harvard Business School study on Starbucks coffee, titled “Starbucks: Delivering Customer Service.” There are many factors accounted for Starbucks extraordinary success in the 1990s. Though Starbucks offered great coffee and a great experience their customer satisfaction scores declined. There are many reasons why their customers are not satisfied, will a 40million dollar investment on labor boost their customer satisfaction? There are many key factors that have let Starbucks to be one…...
Server Proposal
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SHIV LLC is an up and coming company that is looking at becoming one of the leading solar panel companies that covers both the east and west coast. They are looking to establish three new sites; one is in Los Angeles, another in Dallas, and the final in Houston. While the separate sites are geographically separate, they are operationally a single unit. In order for SHIV LLC to establish themselves as a leading solar panel company, they need to acclimate…...
Starbucks: Delivering Customer Service
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Situational Analysis Customers: Affluent, well-educated, white-collar patrons(skewed female) between the ages of 25 and 44 Most loyal customers visit Starbucks as often as 18 times a month, but typical customers visited just 5 times a month Context: Stores located in high-traffic, high-visibility settings such as retail centers, office buildings and university campuses Along with whole-bean coffees, company-operated stores also sold rich-brewed coffees, Italian-style espresso drinks, cold-blended beverages, premium teas, pastries, sodas, juices, music CDs, games and seasonal novelty items Beverages…...
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FAQ about Customer Services

What does good customer service mean to you?

...What does great customer service mean to you? It should be responsive round the clock and be able to solve the problem without redirecting from one specialist to another. A customer service worker should be friendly and interested in helping the clie...

What does exceptional customer service mean?

...Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What d...

How does Alton Towers Monitor Customer Service

...The main objective at Alton towers is to make everyone's day (who visits the park) is to make is as enjoyable as possible, they do this by trying to get lines and queues down as quick as possible, offering people fast track system so the can skip the...

How Tesco works with Suppliers and provides Customer Service

...She says: ‘The number one thing for us is whether the product is something that customers are saying they want, has it reached a point where mass-market customers are interested? ’ There also has to be scope for simplification. NMA (2005) ...