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Customer Services Essay Examples

Customer Services - Free Essay Examples and Topic Ideas

Customer services refers to the support provided to customers before, during, and after their purchase or use of a product or service. It involves resolving any issues or concerns the customer may have, providing product information, and ensuring customer satisfaction. Good customer service can lead to improved customer loyalty and positive word-of-mouth recommendations, while poor customer service can have the opposite effect. It is a crucial aspect of any business and can make or break the customer’s experience.

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  1. 1
    Navigating the Aisles: A Look into Target’s Customer Service Hours
    Words • 571
    Pages • 3

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    When you think about a place that seamlessly merges affordability with quality, Target undoubtedly springs to mind for many. The iconic red bullseye logo is synonymous with a shopping experience that's hard to match in the world of retail. And while we often rave about their exclusive product lines or the thrill of hunting for those eye-catching clearance tags, there's another essential ingredient to the Target magic: its customer service. Delving into Target's customer service hours requires an understanding of…
    Customer Services
  2. 2
    Warby Parker Customer Service: Exceptional Support Redefining the Eyewear Industry
    Words • 545
    Pages • 2

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    Established as a trailblazer in the spectacle sector, Warby Parker's ascent to fame can be largely attributed to its unique business practices and an undivided emphasis on client satisfaction. This piece provides a meticulous examination of Warby Parker's approach to customer service, highlighting how this innovative enterprise has redefined the standards of the retail experience in the world of eyewear. The Ground-breaking Warby Parker Approach A sound comprehension of Warby Parker's business blueprint is paramount to appreciating their exceptional customer…
    Customer Services
  3. 3
    Enhancing Patient Care: Evaluating HSE’s Your Service Your Say Program
    Words • 796
    Pages • 3

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    For the purpose of this assignment, the writer will discuss and critically analyse the extent to which service users and their families are supported by the HSE Your Service Your Say (2017) National Patient Complaints process. Our health services must continue to improve their services in order to address the changing needs of our population. Service users and their families can contribute to the process of improving these services by providing their feedback to this Your Service Your Say programme.…
    Customer ServicesService
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  4. 4
    Concepts and Theories in the Human Service Field
    Words • 1488
    Pages • 6

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    ​The paper will investigate the three concepts, topics, or theories that are vital for the professionals and must be known by them in the sphere of human services while dealing with customers. The theories, concepts, and topics which are significant to the professionals in the human service area will be discussed as well. In would be necessary to appeal to several reliable scholarly sources to support the offered statements. For instance, it would be interesting to understand the reason the…
    Customer ServicesProfessional DevelopmentService
  5. 5
    Personal Service in Hotel
    Words • 1134
    Pages • 5

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    Guests can sometimes be impressed by even the smallest acts of kindness so much that it affects them deeply. These acts of kindness are why guests return to your business. Such acts are considered personal service and they can be what makes a business a success. Guests return to hotels and restaurants where they feel welcomed, important, treated special, and taken care of. One such act was executed by a room service staff member of a hotel. The staff member,…
    Customer ServicesHotelService
  6. 6
    The Types of Waiting Line System
    Words • 1826
    Pages • 7

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    Paper Type:1800 Word Essay Examples
    Introduction Customers waiting to get service from server are represented by queue and called waiting line. Unsatisfied customer due to long waiting time can be a potential loss to any service organization. Managing waiting lines is one of the foremost objective for service operations manager as prompt service delivery is one of the parameter to achieve competitive advantage. In this essay we would discuss how analytical models of waiting lines can help managers evaluate the cost and effectiveness of service…
    CustomerCustomer ServicesTechnology
  7. 7
    What does exceptional customer service mean?
    Words • 291
    Pages • 2

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    Customer service should work round the clock. It means whenever you have a problem, you can contact support service. People working here should be polite and friendly. Also, they should be well-trained and be able to help with most situations. What does exceptional customer service mean to you? Excellent customer service means that a company's employees are always willing to go the extra mile for their customers, even when things get tough. It means that if you are having trouble…
    Customer ServicesWorld Wide Web
  8. 8
    Service Quality and Customer Satisfaction
    Words • 1363
    Pages • 5

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    Paper Type:1300 Word Essay Examples
    Service quality has been one of the most important issues for researches, practitioners, managers in service literature and marketing (Parasuraman et al., 2005). Gronross (1982, p37) defined service quality as "the outcome of an evaluation process where the consumer compares his expectations with the service he perceived he has perceived". In other words, service quality is "the delivery of excellent or superior service relative to customer expectations" (Zeithaml and Bitner,1996, p. 117). Moreover, service quality refers to a customer's subjective…
    BusinessCustomer ServicesPersonal QualitiesPsychology
  9. 9
    Investigating the Importance of Customer Service
    Words • 1396
    Pages • 6

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    Paper Type:650 Word Essay Examples
    Over the past thirty years Customer Service has been evolving, and will continue to do so the more we practice in organisations. The significance of customer service does not go unnoticed. There are many attributes involved to make it successful in practice. Customer Service has to be a team effort and not just the responsibility of the staff dealing with the public directly. Most customers have the option to go elsewhere is the quality of service is lacking, which in…
    BusinessCustomerCustomer Services
  10. 10
    Fainting Goats: The Curious Result of Selective Breeding
    Words • 575
    Pages • 3

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    Maybe you have seen them. They are these little goats that when frightened, tense up and fall over. Apparently they were bred over time to run with herds of sheep. Since sheep are worth more than pygmy goats, when the goats froze up and fell down, predators would eat the goats instead of the sheep. To medieval sheep farmers, this was a crude but effective way to minimize costs. Because of this, I feel that fainting goats have been given…
    Customer ServicesSheep
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  11. 11
    A Web Based Online Shop
    Words • 479
    Pages • 2

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    Paper Type:450 Word Essay Examples
    Consumer Satisfaction and Loyalty in the Online Market Purchaser fulfillment contribute from the online experience and website or making brand devotion are critical for organizations that needed a long nearness on the Internet. Two methodologies are taken to initiate in an online substance. Concentrating on solid elements is one of the methodologies taken. One of the model is, creating a well plan and advantageous store online and secure exchange are the way to fulfill e-clients. (Szymanski and Zise 2000). Nonetheless,…
    Customer ServicesInternetOnline shoppingShoppingTechnologyWorld Wide Web
  12. 12
    Quality Customer Service
    Words • 3097
    Pages • 12

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    Paper Type:3000 Word Essay Examples
    For most customers, quality ends up being more vital than cost, as 53 percent of the quality rate is the most imperative factor when making purchases in contrast with cost (38 percent), as indicated by another First Understanding report, an innovation organization that changes how retailers settle on item speculation and estimate choices. The report also noted that buyer desires for limits are falling as an expanding range of overviewed customers said retail establishment limits had no effect on desires…
    BusinessCustomerCustomer ServicesPersonal Qualities
  13. 13
    Customer service Tesco’s customer expectations
    Words • 7474
    Pages • 28

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    Paper Type:7000 Word Essay Examples
    An accurate description of the basic characteristics of the different customers and their needs and an explanation of what is meant by customer service in the context of my chosen organisation Customer service is the degree of assistance and courtesy granted those who patronize an organisation. Customer service describes the extent to which Tesco satisfy their customers. All Tesco customers have their own individual needs. Each individual customer likes to be provided with different services to make them self feel…
    BusinessCustomer ServicesTesco
  14. 14
    Customer Service in Leisure and Recreation
    Words • 1751
    Pages • 7

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    Paper Type:1800 Word Essay Examples
    The Importance of Customer Service Increased sales are one of the key ways to tell how well the company is doing. Excellent customer service means customers will buy more and recommend more products and services other people, which will add to the increase in sales. While sales are very important to leisure and recreation organisations, another way to measure the success is in terms of customer numbers, which is particularly true for non-profit making organisations. Customer service plays a major…
    Customer LoyaltyCustomer Services
  15. 15
    How does Alton Towers Monitor Customer Service?
    Words • 857
    Pages • 4

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    Paper Type:800 Word Essay Examples
    Alton towers is an industry that offers services and products that resemble its rivals, they need to constantly monitor and asses their levels of client service, and improve locations so that they can exceed customer expectations. To have a high level of client service the organisation initially needs to identify its goals and goals this might be available in the form of a mission statement. Alton towers mission declaration is 'we develop magic moments' this attract people of all ages,…
    Customer Services
  16. 16
    Customer Service Strategy of British Airways
    Words • 2625
    Pages • 10

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    Paper Type:2500 Word Essay Examples
    British Airways is one of the worlds leading airlines with a network that provides guest and freight services to 149 locations in 72 nations. Its airline network is centered on the United Kingdom where 85% of its 47,500 labor force is based. The mission of the business is to provide services that matter for individuals and how to fly. In order to attain or realize this mission; British Airways acknowledges the importance of working in collaboration with its stakeholders. This…
    BritishBritish AirwaysCustomer Services
  17. 17
    Unique Tattoo Experience at Cry Babys Ink in Eugene, Oregon
    Words • 606
    Pages • 3

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    Have you ever had that deja-vu feeling before? Well at Cry Baby’s Ink a tattoo shop in Eugene, Oregon it is very different from other tattoo parlors because of its overall atmosphere to customer service quality to its artist work quality. You get that deja-vu feeling at Cry Baby’s, because it’s homely. When you walk in the door at Cry Baby’s Ink you notice something different about this from other tattoo parlors…the walls are painted very bright neon green and…
    BusinessCustomer ServicesTattooTattoos And Piercings
  18. 18
    Ontella Picdeck Case
    Words • 1328
    Pages • 5

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    Paper Type:1300 Word Essay Examples
    Customer persona is a conceptual and fictive character of who could be the typical customer. Shorter, it gives us a “realistic” kind of customer (with socioprofessional situation, sex, age, etc …). Of course it’s possible to have several customer persona (like in the Ontela case study). A user persona is a representation of the goals and behavior of a hypothesized group of users. Which segment(s) should Ontela target? We are comfortable choosing the young professional, I also consider the parent…
    CustomerCustomer ServicesInternetMobile Phone
  19. 19
    Enhancing Communication in Diverse Environments
    Words • 1431
    Pages • 6

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    Paper Type:500 Word Essay Examples
    What are some innate qualities or characteristics that make people unique? Innate qualities are inherent traits that individuals are born with, shaping their identity and distinguishing them from others. While race, ethnicity, gender, height, natural hair color, and birth order are some of the innate qualities that contribute to uniqueness, there are numerous other factors that play a role in defining an individual's distinctiveness. One crucial aspect that sets individuals apart is their genetic makeup. Genetic traits such as eye…
    Customer Services
  20. 20
    A Case Study on NEDA Staff House
    Words • 1176
    Pages • 5

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    Paper Type:1200 Word Essay Examples
    I. Introduction A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. As one of the fastest growing…
    BusinessBusiness ManagementCompanyCustomerCustomer LoyaltyCustomer Services
  21. 21
    Executive Summary: Holt Lunsford Commercial
    Words • 1590
    Pages • 6

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    Paper Type:1500 Word Essay Examples
    The case study titled “Holt Lunsford Commercial” explains how Holt Lunsford is debating how to grow his Dallas-based commercial real estate services firm and how to advise a long-time client who is wondering whether to lease or buy an industrial warehouse. The case focuses on the highly competitive and increasingly institutionalized $50 billion real estate services industry, which encompasses property management, leasing, tenant representation, and other activities. What makes Lunsford's firm, The Holt Companies, special? The article explores what corporate…
    BusinessCustomer ServicesService
  22. 22
    The Birth of Swatch Case Analysing
    Words • 1387
    Pages • 6

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    Paper Type:1300 Word Essay Examples
    1. In what ways was Swatch different than other watches on the market at the time of introduction? What were the “product forms” within the watch “category” prior to Swatch? Before the 1950’s, The Swiss dominated the watch industry, the Swiss watches represented the quality, status and prestige. Then the low cost competitors appeared and became so popular which meant a threat to the Swiss watches. The Swatch (“Swiss” + “watch”) was the best result for this problem, which was…
    AdvertisingBrandsCustomer Services
  23. 23
    Optimizing Operations with Windows Server 2012 for SHIV LLC
    Words • 1542
    Pages • 6

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    Paper Type:1800 Word Essay ExamplesProposal Essay
    SHIV LLC is a rising company aiming to become a top solar panel provider on both the east and west coasts. They plan to establish three new sites in Los Angeles, Dallas, and Houston, which will function as a single operational unit. To succeed in the competitive energy business, SHIV LLC must integrate cutting-edge technology into their operations, including managing customer accounts, finances, research and development, and daily IT tasks. Windows Server 2012 offers numerous features that SHIV LLC can…
    BusinessComputersCustomer ServicesManagementSoftwareTechnology
  24. 24
    Customer services at Tesco
    Words • 4909
    Pages • 18

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    Paper Type:5000 Word Essay Examples
    Methods used by Tesco to monitor if good customer service is taking place. If Tesco's know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco's is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is…
    CustomerCustomer ServicesFoodMystery ShopperShoppingTesco
  25. 25
    Impact of Service Quality on Customer Loyalty in Malaysian Restaurants
    Words • 1102
    Pages • 5

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    Paper Type:1200 Word Essay Examples
    Malaysia is a rapidly developing country in Asia and economic growth is projected to moderate to 5. 2% in 2011 (Suzy, 2011). According to the World Bank Group, Malaysia GDP per capita is 14,215 USD, which is adjusted by purchasing power parity. This shows that the purchasing power and standard of living of the Malaysians is growing adequately. Consequently, Malaysians allocate largest amount of household expenditures to their food budgets (Nezakati et al. , 2011). In today’s fast changing social…
    Customer LoyaltyCustomer ServicesIndustryInfluencePersonal Qualities
  26. 26
    Hotel Consultation and Customer Services at Dreschler Hotel
    Words • 1092
    Pages • 4

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    Paper Type:1000 Word Essay Examples
    It appears to me that the Dreschler Hotel needs to look into their rates. After comparing the other hotels and the Dreschler Hotel their rates seem too high compared to the other hotels and what they have to offer. I think if they would lower their rates this would generate more business and more business means more revenue. This would be reflected on the ADR if they did lower the rates. Yes, if your rates are higher you will take…
    BusinessCustomer Services
  27. 27
    Communication in the customer service role
    Words • 1581
    Pages • 6

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    Paper Type:1500 Word Essay Examples
    Area 1-- Understand methods of interaction with customers 1a) Utilize the table listed below to lay out a minimum of two various customer support circumstances and the various methods of interaction that would be needed in these scenarios. Circumstance Approaches of interaction 1. IT department was doing a job over summer season to update some older PC's in around different departments. When Staff returned to work after break there was some grievances of no printers being linked and likewise lost…
    CommunicationCustomer Services
  28. 28
    Optimizing Customer Service Operations for Delwarca Software
    Words • 1109
    Pages • 5

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    Paper Type:1200 Word Essay Examples
    Delwarca Software’s remote support unit is having issues with its customer service performance. The long waiting times for calls are the predominant cause for customer dissatisfaction. Jack McKinnon is concerned with the impact of customer dissatisfaction on the growth rate of the company. The challenge for Jack McKinnon is to find out a solution for decreasing the long wait times on calls without investing much money. He will have to re work the whole process so that the calls can…
    BusinessCustomerCustomer ServicesProblem SolvingTechnology
  29. 29
    Knarles and Barkley
    Words • 2152
    Pages • 8

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    Paper Type:2000 Word Essay Examples
    There are several things that have gone wrong in the case we were given to examine. Knarles had left his 17-year-old son Barkley to look after the Maryland based facilities maintenance business while Knarles attended a convention in Hawaii. The exact scope of the duties to be performed in Knarles’ absence was not given to the reader. Knarles and Barkley’s company had a roster of satisfied clients who they maintained a working relationship without the benefit of a signed renewal…
    BusinessBusiness EthicsBusiness ManagementConsumerismCustomer LoyaltyCustomer Services
  30. 30
    Royal Theater Litigation: A Case for Private Resolution
    Words • 1257
    Pages • 5

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    Paper Type:1200 Word Essay Examples
    The function of this report is to notify Mr. Mull T. Plex and the consortium of theaters about the recommended actions to take versus moviegoer Tommy. The alternatives include proceeding with the litigation or working out a settlement that will be handled independently. The lawsuits versus the Royal Theater is made by Tommy, a client who declared to have received a bad experience at the theater. In the following report, we utilized legal, analytical, and ethical thinking. Legal: After examining…
    BusinessCustomerCustomer Services
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  31. 31
    Yakka Tech Inc. Strategic Analysis
    Words • 743
    Pages • 3

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    Paper Type:700 Word Essay Examples
    What symptom(s) in this case study suggest that something has gone wrong? In this case study, the symptoms that suggest that something has gone wrong are the customer complaints regarding the poor quality services continue to increase with growth of Yakka Tech’s customer service business that has nearly doubled over the past five years, the increasing rate of voluntary employee quit in the contact center which risen above industry average, inter-departmental conflicts due to inability of answering all dissatisfied customer…
    BusinessCall Center JobsCustomerCustomer ServicesEconomicsGoal Setting
  32. 32
    Supply Chain Issues and Action Plan for Avion, Inc.
    Words • 944
    Pages • 4

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    Paper Type:850 Word Essay Examples
    What parts of the supply chain are most closely involved with the situation in this case? What is the responsibility of each part in order to maintain a smooth flow of material? They are Foster Technologies as the supplier, and Avion, Inc. as the buyer. To maintain a smooth flow of material, it is the supplier’s responsibility to comply with the buyer’s requirements and standards, and provide the correct quality and quantity of product and service in a timely manner.…
    BusinessCommunicationCustomer ServicesManagementOrganization
  33. 33
    Thesis on customer service
    Words • 5816
    Pages • 22

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    Paper Type:6000 Word Essay Examples
    ABSTRACT Customer satisfaction is important to the success of every business organization. Customers turn to be loyal to organizations that meet their needs and expectations. They stay with the organizations, refer friends and family to the organization. Profit making organizations cannot exist without customers. If customers do not patronize their products and services, they would seize to be in business. It is for this reason that meeting customer expectations should become the main focus of the operations of profit making…
    BankCustomerCustomer ServicesDataMarketingResearch
  34. 34
    Jetblue Mrketing
    Words • 1291
    Pages • 5

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    Paper Type:1200 Word Essay Examples
    Needs, wants and demands are three basic things that each company must have in mind in order to produce a valuable “market offering” that will bring the so called “long-lasting and valued relationships” to their table, and JetBlue is not the exception. JetBlue like any other business is competing at the market by offering something to their costumers. But what do they really offer? Simple, JetBlue is an airline, even though their clients claim that “is more than an airline”,…
    BusinessCustomer ServicesMarketing
  35. 35
    Success Story of Chick-fil-A: A Legacy Built on Values
    Words • 812
    Pages • 3

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    Paper Type:1200 Word Essay Examples
    Truett Cathy's Entrepreneurial Journey The journey of Chick-fil-A, propelled by Truett Cathy's profound belief that "No goal is too high if we climb with care and confidence," is a testament to the power of vision and determination. Emerging from modest beginnings as a family-owned restaurant in a shopping mall, Chick-fil-A's trajectory has been nothing short of extraordinary. Truett Cathy's entrepreneurial spirit, coupled with a commitment to quality, laid the foundation for a culinary empire that would redefine the fast-food landscape.…
    BusinessCustomer ServicesFast Food RestaurantsGeorgiaSandwichShopping
  36. 36
    Informatics Solution Proposal: Problem Identification
    Words • 1225
    Pages • 5

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    Paper Type:1200 Word Essay ExamplesProblem Solution Essay
    It is no surprise that customer satisfaction is the primary focus for successful delivery of healthcare. The health care industry is booming with technological trends and consumer empowerment is evident. Patients are able to shop around for the best health care available at the right cost, forcing facilities to upgrade to the latest technology in order to compete. The problem is patients often get confused keeping up with different providers and different facilities. On top of that are expected to…
    Customer ServicesHealthHealth CareTechnology
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