We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

Customer Service Essay

1. The key concepts and topics in this course that have made me a stronger candidate to continue in the business world would be what I have learned from the units dealing with:

Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service:

I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems:

Satisfied customers will remain customers until there is a better option offered to them. Loyal customers establish an emotional connection with a business and/or company. Their loyalty is motivated by their experience with the products and the service. Customer service is what a company or business provides; customer loyalty is the result of the service.

We will write a custom essay sample on Customer Service specifically for you
for only $16.38 $13.9/page

Order now

Extraordinary approaches to customer service is to go beyond the customer’s satisfaction, and make every attempt to surpass the customer’s expectations every time. A company earns customer loyalty by molding the shopping experience to the needs of the customer. Customers have a tendency to patronize companies that interactive with them in a positive, meaningful, personal manner. Many companies offer their customers loyalty programs such as; reward programs. This method can ensure a company keeps their current customer base and entices possible new customers.

The Impact of Communication Styles on Customer Services: A business cannot afford to lose customers because of a lack of customer service, but many do. Customers remember how they are treated and pass the word along, good or bad. Once a customer has been treated poorly they are likely not to return to buy from that business again, even if that business has what they need. When customers are satisfied, it is probable that they will spend more on the product or service and keep returning to that business.

Customer service representatives (CSRs) play a big role in keeping, and bringing customers to a business. That is why it is essential to train customer service representatives in effective communications styles and skills because they are the liaison between the customer and the business. The CSR’s communication skills can impact the decision of a customer’s loyalty and the right communication style can be helpful in avoiding conflicts.

Communication styles are methods in which a particular individual converses with another individual. Great service requires effective communication styles, and skills. Having a combination of these elements will guarantee that the right message is conveyed in a way that ensures the customer receives and understands it correctly and as intended.

2. Discuss how this course has affected you in your professional development as a student and as a person as well as encouraging you on your academic path.

This was a very beneficial, educational and informative class. I have chosen the legal field, more specifically, paralegal studies. I currently work for a bankruptcy law firm and I have learned a great deal since I have been employed there. I have 30 plus years work experience and a great work ethic. With what I have learned in this class, my work ethic, and common sense, I believe I will be successful as a paralegal.

I have learned the importance of maintaining professionalism. This class has reinforced my desire to continue in the legal field and has helped me in interacting with clients, co-workers and the attorneys I currently work with. My skills in listening, communicating, observing and relationship building have improved by taking this class. I would recommend a class in customer service, regardless of the professional field one decides to enter into. I believe it would be very insightful and valuable.

How to cite this page

Choose cite format:

Customer Service. (2017, Feb 16). Retrieved from https://studymoose.com/customer-service-6-essay

We will write a custom essay sample on
Customer Service specifically for you

for only $16.38 $13.9/page
Order now

Sorry, but copying text is forbidden on this website. If you need this or any other sample, we can send it to you via email.

By clicking "SEND", you agree to our terms of service and privacy policy. We'll occasionally send you account related and promo emails.

Our customer support team is available Monday-Friday 9am-5pm EST. If you contact us after hours, we'll get back to you in 24 hours or less.

By clicking "Send Message", you agree to our terms of service and privacy policy. We'll occasionally send you account related and promo emails.
No results found for “ image
Try Our service