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Customer Care Essay Examples

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Cisco Systems

Cisco was far away the biggest software vendor customer supporting the application that supported order entry, manufacturing and financial. Cisco wanted to grow from $500 million to $5 billion plus company, but the application was not proving the degree of maintainability, reliability and redundancy are needed. Moreover, Cisco was not able to make the needed changes to the application anymore to meet their business needed because it was too customized (n.a 146). Difficulties in system replacement of the functional areas…...

Online Management System for Yeha Hotel Reservation

Introduction Currently the World is going to be come in once. The introduction of modern computers since 1940’s changing the way people live, learning their environment and the way they gather information, process, and store data and communicate accurate and timely information in their daily activities. Therefore without using recently technological products especially computers, it is impossible to think about social, cultural and economically development. So in this century using information and communication technology especially the sophisticated and amusing machine known…...

Preparation to Ethnography Research of Coffeehouse Business

In my ethnography I'm going to study a coffeehouse chain, such as Starbucks. I will be observing as well as socializing in attempt to compare and contrast multiple characteristics one must have to face in working in such an environment. At Starbucks the Baristas must have a genuine upbeat personality to each customer. I would like to study a locally owned coffee house as well to compare the different environments and how one might keep a small business afloat when…...

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Tata Docomo Service

EXECUTIVE SUMMARY TATA DOCOMO is Tata Teleservices Limited's TTSL telecom service on the GSMplatform arising out of the Tata Group's strategic alliance with Japanese telecom majorNTT DOCOMO in November 2008. Tata Teleservices has received a pan-India licenseto operate GSM telecom services, under the brand TATA DOCOMO and has also beenallotted spectrum in 18 telecom Circles. TTSL and has already rolled out its services in various circles.India is the fastest growing major mobile market in the world.Building on leadingposition in the…...

Nintendo Product Planning in Video Games Industry

Company Analysis Nintendo released a kind of video game player that is played at home called Wii in 2006, but it has been available in 7th December 2007 in market. Nintendo has founded by Fusajiro Yamauchi on in September 1889 in Kyoto, Japan. Nintendo has 21 subsidiaries and 8 affiliates and also a common deponent in Video games industry. Its brand was established for the family entertainment. Nintendo’s history is a company for video games and toys with the reason…...

Blue Sky Townhouse Business

In our everyday life, we use Real Estate in some manner; we make use of Real Estate resources to provide shelter, comfort, convenience, and privacy, a place of work, recreational facilities and related services. In an estimate Real Estate represent more than 40% of the national wealth. The basic component of realty is not only the surface of the earth but also the property rights and interest that attach to ownership of realty. Thus the Real Estate means acquire of…...

Enterprise Rent-A-Car Strategy

Enterprise Rent-A-Car is one of the largest car rental companies in North America. It specializes in providing customers temporary or a replacement vehicle. Jack Taylor founded the company in 1957 where he started Enterprise Rent-A-Car as an Executive Leasing Company with only seven cars. The company began leasing cars for longer periods. Later on executive leasing launched itself as a short-term rental operation with 17 cars plus a car sales division. That’s when the company changed its name from Executive…...

Customer Relationship Management of Big Bazaar

What is CRM (customer relationship management)? CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service, and perhaps the customer directly could access information, match customer needs with product plans and offerings, remind customers of service requirements, know what…...

Competitor Analysis of IKEA Company

IKEA is an internationally known home furnishing retailer. It has grown fast since it was founded in 1943. Today it is the world's largest furniture retailer, recognized for its Scandinavian style and the low priced high quality furniture items. Most of IKEA'S furniture is flat-pack. This allows a reduction in costs and packaging. IKEA has around 9500 products, including home furniture and accessories. The products are available in all IKEA stores and customers can order them as well online through…...

Customers Are Big Stakeholders

There are many people and groups that have an interest in the running and the functions of Oxfam and we call them stake holders. Below I will give examples of stake holders and explain how they take an interest and how they influence the company. Throughout D1 I will be stating the different stake holders and their influences in the business ‘Marks & Spencer’. I will also be grading the different stakeholders from 1-10 depending on their affectivity in influencing…...

Supply Chain and Customer Care

With Amazon’s immense reach comes responsibility, as well as opportunity. Now the largest online retailer in the U.S., with over $60 billion in sales in 2012, this e-commerce giant connects buyers and suppliers from across the world. In many ways, Amazon can be seen as a greener option than traditional storefront retailers because it does not need to operate physical locations. Also, Amazon’s transportation logistics and distribution center efficiencies may reduce the lifecycle energy use of consumer products. If Amazon…...

KFC Business Pest Analysis

Political Factors The political factors includes the government policies as KFC being a foreign company, but they have to obey the policies of the Government laid by the government of Pakistan, the country where the business activities are being carried out. KFC has handled this situation very tactfully and has obeyed the policies of the Government as prescribe by the government in order to run this kind of business. The other major factor is the pricing policies. KFC maintain &…...

Frequent Shopper Program at Kudler Fine Foods Company

Introduction According to Kudler Fine Foods internet site (2013), “Kudler Fine Foods is a local upscale specialty food store located in the San Diego metropolitan area. We have three locations (La Jolla, Del Mar and Encinitas). Each store has approximately 8,000 square feet of retail space located in a fashionable shopping center. We have the very best domestic and imported fare at every location” (Kudler Fine Foods). Kudler is implementing the new Frequent Shopper Program which will help the company…...

Marketing Plan for Aqualisa Quartz Shower

INTRODUCTION Our report aims at developing a marketing plan for Aqualisa Quartz shower. The product was launched and in spite of being much better than the existing showers in the U.K market in terms of water pressure, ease of installation, use and design, it didn't have very impressive sales figures in the first four months. This report delves into the details as to why the launch was not successful and what can be done now to improve the situation of…...

Server Proposal

SHIV LLC is an up and coming company that is looking at becoming one of the leading solar panel companies that covers both the east and west coast. They are looking to establish three new sites; one is in Los Angeles, another in Dallas, and the final in Houston. While the separate sites are geographically separate, they are operationally a single unit. In order for SHIV LLC to establish themselves as a leading solar panel company, they need to acclimate…...

Delivery Information Acquisition Device as Customer Services

List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service DIAD has improved customer service by: Real time tracking and data tracking  - The ability to track customer package on the spot using Technology (GPRS/CDMA) Fast delivery and on time; Accountability and Reliable Efficient tracking - Efficient and Reduction of data entry error; Availability information and immediate Response – Scanning the package and all information related to the package is readily available. Write out the steps a…...

Human Resource Management at Vetements Ltee

Vêtements Ltée is a chain of men's retail clothing stores situated throughout the province of Quebec. Two years ago, the business presented new incentive systems for both store managers and sales staff members. Store managers in each store receive a salary with yearly merit increases based upon sales above targeted goals, store look, store inventory management, customer grievances, and numerous other performance procedures. A few of this details (e.g., store appearance) is gathered during visits by senior management, while other…...

Reservation System

I. Introduction A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. As one of the fastest growing…...

Gambling Industry: The TallTree2 Hotel Casino

The TallTree2 Hotel Casino is a 640-room resort complex featuring a full range of Nevada-style gaming with slot machines and table games. Besides the hotel and casino, it also operates four restaurants, two entertainment showrooms and three gift shops. Because of the economic environment at the time, TallTree2 wanted to improve its bottom line by launching a range of Special Events like golf tournaments, boxing matches, New Year Parties and a series of pit, keno and slot tournaments. Those special…...

Tesco Case Analysis

The rise of Tesco, from a mediocre supermarket company into an outstanding, world-class, multi-faceted organization, has been a remarkable one. Since 1929, when Jack Cohen opened the 1st Tesco store, the company has seen tremendous growth and success. Customer centric approach, which has been adopted by the company since its very inception, along with strategic vision and innovation under the leadership of CEO Terry Leahy has been some of the underlying factors of Tesco’s sustained success. Leahy was the architect…...

Kiddie Land Gym

Starting in March Kiddie Land would begin to promote a new a new product Super Gym Outdoor children’s Exercise center. The problem or the issue was the company has never shipped something this big, they had to come up with ideas of how to make a profit and how to reach it to the customers. Case Questions 1. Advantages and disadvantages of purchasing a two-wheeled trailer for each store to use for delivery of the Super Gym Advantage Kiddie land…...

Managing Co-Creation of Value

Innovative companies are leading the challenge to involve customers and public, and have realized that cooperation with them is vital to maintaining a competitive advantage. In this participatory culture customers want a relationship with those brands that matter. This brings us to the concept of co-creation. Co-created value arises in the form of personalized unique experiences for the customers and ongoing revenues, learning and enhanced market performance drivers for the firm. The traditional view of value creation has been focused…...

Corporate Philanthropy

Introduction In an increasingly competitive global environment, businesses are challenged with demands for profitability and responsibility. To create value for all stakeholders, corporate leaders meet these demands with integrated strategic philanthropic programs. More and more companies encourage and embrace greater collaboration and cooperation between corporations and communities. I. The competitive advantage of corporate philanthropy In this first part, we will demonstrate that usually businesses that choose to employ corporate giving attitude benefit in many different ways from their actions. *…...

ATMs Problem

Issues/ Problem Statement: Most of the ATMs have the problem of long queue of customers to undergo simple transaction at the peak hours and remain idle due to the lack of customer entry at the off peak hours. Objectives: To develop a simulation model to reduce the waiting time of customers and the total operation cost related to ATM installation.  To determine whether only one machine is required to fulfill the need or two more machines are needed to be…...

Global Competitiveness and Customer Care

In current years, the United States' international competitiveness has actually decreased, and upon the most recent analysis is being in the 7th position of competitiveness. As defined by the World Economic Online forum, competitiveness is "the set of organizations, policies, and aspects that figure out the level of performance of a nation." In Chapter 2 we have gone over the concepts of competitiveness and efficiency within a business. I have actually taken a various approach and chose to look at…...

Hotel Industry

Hotel industry is very popular, and as I think it will exist as long as people will. Traveling- has always been one of the most popular entertainment. Of course it has changed in past view years. But one thing will never change Customer service- is hotels money. People are paying money for being well served. Customers are like children, you always must take good care about them. Hotels differ by the stars. More stars hotel has, the price of the…...

Advices on Organization in a Book Employee Voice

‘Employee voice’ suggested by Geoff Armstrong (cited in Armstrong,2001) in the recent issue of Industrial Participation Association (IPA) Bulletin, historically meant collective bargaining, and that this ‘chosen method of joint regulation became a straitjacket inhibiting the very things we needed to be doing to win and keep customers! ’ Win and keep the customers because feedbacks and suggestions came from the employee who deals with the customers every day of their work. Companies are able to get the facts from…...

Overall Quality Management in United Airlines

The concept of Overall Quality Management has led the way for numerous organisations to adapt to the ever altering demands of the marketplace. Due to the fact that of this concept, lots of large business such as United Airlines have already included TQM to back up their goals in maintaining superior customer complete satisfaction by providing the very best item bundles and services. Why does an organization need to execute a consumer targeted quality concept? Essentially, the answer to this…...

Hospitality Accommodation Preparations

Hospitality is the process of a relationship and endeavors between the guest and the host that the host acts towards the guest, that includes reception, accommodation, feeding, and home entertainment of the visitor. For that reason hospitality in the hotel industry refers to the services offered by the hotel to their visitors that includes; acoomodation, careering, and entertainment of the visitors (Medlik 2003). In order to attain client complete satisfaction, the essential point is at the reception point. Since in…...

Security System of Trading

Abstract Trading is a product for the share brokerage firm in the process of their activities to automate their operations. The system is managing the selling and purchasing of the shares. In the trading management systems, it will collect details about items, customer details and also supplier details, purchase details, purchase return details, sales details, sales return details and their corresponding reports. In the customer section, it collects the details and information's about the customers. In suppliers section, it collects…...

The Types of Waiting Line System

Introduction Customers waiting to get service from server are represented by queue and called waiting line. Unsatisfied customer due to long waiting time can be a potential loss to any service organization. Managing waiting lines is one of the foremost objective for service operations manager as prompt service delivery is one of the parameter to achieve competitive advantage. In this essay we would discuss how analytical models of waiting lines can help managers evaluate the cost and effectiveness of service…...

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