The main reason for this is the radical changes put in place so rapidly with immediate effect. This resulted in lack of structure and consistency throughout the whole chain stores, as you gave each store manager to much autonomy to change the store i. e. decor, food menu etc. , the business culture values as a whole was lost and that was what made the business a success before. I understand some changes had to be made but not so drastically.
The loss of business culture and lack of dimension of structure had a lot negative effect in the business especially demographic and sociology factor wise as regular customers dislike the changes and constant change in staff router, the reason for this was staff/managers never has any incentive target to work towards so they would leave after short while which causes extra expenditure cost.
Some good ideas drawn from the case study but presented in a quite unstructured way Part b)
In Study session 1 we introduced a series a metaphors to describe a business one of them was business as a culture which is a pattern of belief and expectation shared by the organisational members.
These beliefs and expectation produces norms that powerfully shape the behaviour of individual and groups within the organisation. As you recruited new staff with no experience and gave managers freedom to change each branch to their liking it took away the business identity and culture.
The cause of this is inadequate training giving to new staff and lack of knowing the root/history of the business.
A good example is how Disney world recruit and trains their staff, after passing the first phase the second is enrolling at university of Disney land where they undergo forty-hour apprenticeship programme, employee learn about the history and philosophy of Disneyland, and the regulation and procedures that govern work. The way Disney recruits is essential to keep hold of the business ethics and culture.
OK but make sure the TMA maintains focus on the set question. Another example by Drennan (1992), who proposed 12 key factor that shape the culture of the business some of these are: The influence of a dominant leader-the vision, management style and personality of the founder or leader in a business often has a significant influence on the value that the business tries to promote The history of the business – how things has always been done The customers of the business who are they and what they expect The reward system and the
measurement of performance c) These factor (above) could be useful to you to address your business problems vague and general in the future if put in place other suggestions are: Practices: These are the rites, ritual and ceremonies of the business. These can take many forms, and would include the annual office party, employees and inner site completion (what does this mean? ). (as mentioned before) Physical form: these include location, open plan or individual plan or individual office.
Not relevant in a restaurant. Communication: Stories of notable events in the past tend to become part of the culture of the business and can influence behaviour explain how this relates to the case. A common language: jargon is common to many business. It is a convenient short hand form of communication, but is also effect behaviour. Disney employees are “cast crew” while McDonalds employee are “crew Members”. You have to be careful to hold on to the facts of the case, and not to go off at a tangent. Part 2
One of topics I found interesting through reading and taking part in discussion (book1 TMA01 Activity 1. 3) through TGF, which was the concept of business culture & whether a business culture can be changed. At first I thought how a culture integrates in a business metaphorically and the more I read and researched the more I understood the big role it plays in a successful business. Many cultural element of a business is not obvious, but there has been attempts in the academic literature to develop definition and identify influencing factors.
It is possible to see, or feel, that one business is different from another, and that this involves more than just how it present itself to the outside world.. During our discussion on whether a business culture can be changed, I felt that as human we have to adapt to new cultures to understand each other so for a business is imperative for changes to be put in place to modernise the business culture where needed to evolve the business. Some key factors influencing culture are: Which industry or sector he business is in, and how much and what type of
competition it faces The procedures and policies within the business – ever-evolving, but often a good indicator of underlying values. The reward system and the measurement of performance Good summary Where is your references list? Where is your word count? MARKING GRID Part I Maximum Marks Your Marks Question 1 (a) Identify the problems faced by Lodge Bistro that relate to the study session chosen Explicit identification of the study session chosen20 List of problems106 Why these are problems and how these affect Lodge Bistro1814 Total marks Q1(a)30 20