Crisis Management - Johnson and Johnson

Johnson & Johnson Johnson & Johnson, one of the world’s leading healthcare products manufacturer. Was founded in 1886 by three brothers, Robert Wood Johnson, James Wood Johnson and Edward Mead Johnson. In 1888, Johnson & Johnson pioneers the first commercial first aid kit and other key products such as, baby powder, baby oil, no tears shampoo and ethylene in the following years. With more than 275 companies located in more than 60 countries, Johnson & Johnson and it’s subsidiaries have approximately 127,000 employees worldwide.

The business is organized into three core segments: Consumer, Pharmaceutical and Medical Devices and Diagnostics.

The Consumer segment includes a broad range of products such as baby care, skin care, oral care, wound care. The Pharmaceutical segment Includes products In the following areas: anti-infective, antispasmodic, contraceptive, gastrointestinal, immunology, infectious diseases. Pain management, and vaccines. These products are distributed directly to retailers, wholesalers and health care professionals for prescription use.

The Medical Devices and Diagnostics segment includes a broad range of products distributed to wholesalers, hospitals and retailers, used principally in the professional fields by Hessians, nurses, hospitals and clinics.

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These include products to treat cardiovascular disease; orthopedic and neurological products; blood glucose monitoring and insulin delivery products; general surgery, biophysical and energy products; professional diagnostic products; infection prevention products; and disposable contact lenses. “Caring for the world, one person at a time… , the tagging for Johnson & Johnson, Inspired from the organization’s Credo. The Credo consists of four main responsibilities which challenge the organization to prioritize the needs and well- being of the people they serve.

First responsibility Is to the doctors, nurses and patients, to mothers and fathers and all others who use their products and services. Second responsibility is to their employees, the men and women who work with them throughout the world. Third responsibility is to the communities in which they live and work and to the world community as well, Their final responsibility is to their stockholders.

This set of deeply held values have serve as the strategic and moral compass for all Johnson & Johnny’s leaders and employees as a guide to their decision making. [l] On August 2010, Deputy, a subsidiary of Johnson and Johnson, Issued a voluntary call of the CARS hip system. The hip system is commonly used to relieve arthritis pain or fix severe physical Joint damage, It Involves surgery to replace one end of the 1 OFF create new Joint surfaces. Deputy issued the recall after receiving data from the National Joint Registry of England concerning the CARS hip system.