Computing and IT in the Workplace

Introduction

Etihad Airways is the second-biggest transporter of the UAE. It has the top workplace which is located in Khalifa City, near Abu Dhabi International airfield. Etihad initiated tasks in November 2003. There are over 1,000 flights weekly to over a hundred and twenty passengers made by Etihad Airways within the geographic region, Australia, Asia, America, Africa, and Europe, with an associate fleet of 116 airliners and Boeing flying machines as of February 2018. In 2015, Etihad sent 14.8 million passengers, from the last year increase a 22.

3%. transference gains of US$9.02 billion and profits of US$103 million. Its main base is Abu Dhabi International airport. Further, it's center action, this airline company additionally works Etihad Holidays and Etihad Cargo. Etihad Airways uses Amadeus and Sabers their Central Reservation System because of its new, cloud-based, proper distribution and brand experience and most importantly, its real-time. And CRS aims to ensure that corporations conduct their business in an approach that's right and ethical. this implies taking account of their social, economic, and environmental impact, and consideration of human rights.

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Benefits

A CRS consists of periodically-updated central information that contains information on airline services and alternative travel services sold-out through the system. The flow of data is sort of instant. Airlines load their fares electronically through the Airline Tariff publisher. The Benefits of using Central Reservation System are (CRS):

  • RESERVATION: the primary and foremost item of the central reservation system is to supply airline firms like Etihad Airways with an improved reservation system. By that, the customers, travel agents, and online websites will reach the airline for bookings and reservations.
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    Continuous and automatic updates of the supply and rates make it altogether a simple and comfy access purpose to form bookings and reservations.

  • LESS OPERATIONAL COST: Central Reservation System is often integrated to any web portal through web services the online portal successively, can have very sturdy program whereby a user can search any destination provided by the airline consistent with his specific requirements through an advance search system. He can have regular reports primarily based upon the subscription to understand all the offers he's obtaining. He can avail discounts and might read special packages displayed within the portal. The fast increase in the range of airline corporations has resulted in cut-throat completion in the airline business. That's why these corporations are searching for an answer and higher Central Reservation Systems that facilitate them in generating spectacular ROIs. That's why an online flight booking engine is that the best choice to fulfill these dynamic demands of corporations like Eithad Airways, an honest CRS shoots up the sales of an airline company and offers a competitive edge. the first reason for selecting the flight reservation system is to extend the number of bookings of the flight price tag, these create it terribly simple to integrate with the web site. likewise, it's terribly simple to create its presence on Google play store and IOS store in the style of mobile Application, Mobile App is in trend today as a range of smartphones are increasing exponentially and Airlines cut prices by outsourcing data systems. In 2015, Etihad launched a money payment system for online flight bookings, that typically several airlines don't give. Etihad aforesaid that it launched the service once conducting analysis into the needs of its customers.

System Limitations

Until now no system is perfect, all these systems have their own kind of limitations. But in this case, the discussion is about CRS's limitations. So, the limitations that other traveling aids are missing and CRS are quite limited. In this case, for more understanding and making it easy to understand another system will be used. CRS and the other system will be compared. Moving on, CRS referred to as Central Reservation System and another system, GDS Global Distribution System each of those systems is used for creating reservations online, in advance. Both of these systems are quite similar however the most important difference is that the CRS is used by a particular company and that they solely allow to book or reserve their things, whereas, the GDS are utilized by huge firms and that they allow its customers to compare the fare of tickets, hotels, cars, actives, and restaurants with lots of other firms and book the best possibility for them. the subsequent question comes up is however will it works and what differs them from one another. So, these each system are interlinked, firms use CRS for his or her own bookings and reservations, however, the identical information is used by the GDS based firms. Sabre Inc. get all the information from the CRS from all the airline companies, hotels, public transportation, restaurants, and automotive rentals and provide to its customers. That's the most important difference between these two systems, however, the booking and updating work nearly identical. CRS is not diverse.

With travelers utilizing the online like never before to hunt and book lodgings and flights, it's basic that you simply move within the direction of a solid online nearness for your flight or hotel. Travelers nevermore scan only for one word and tap on one outcome to book their convenience. They more typically than not do various pursuits and visit some sites. The more your name flies up to potential visitors, the more they'll begin to assume. increasing online perceivability ought to be possible from multiple points of view. for small hotels, GDS is often too steep to ever be considered. Wrapping up this part, here are some major variations between CRS and GDS. CRS is a Central Reservation System, firms use it just for their bookings. Although, GDS gathers CRS information from completely different sites and shows them with a comparison for the traveler, to create a good alternative.

So, this was an explanation of systems limitations, which was explained with the help of comparison.

Recommendation

Etihad Airways has always gone the extra mile to keep its customer services atop from its competitors. With the vision of 'reflecting its values of Arabian hospitality and warmth', Etihad provides online booking, reservation, and payment solutions to its customers by using the CRS and integrating it with its information systems. The CRS has proven to elevate Etihad's sales as well as the customer satisfaction that comes along with it. Furthermore, the CRS enables the airlines to keep track of all the necessary information with regards to its inventory, that is its sales, reservations, payments etcetera. With all this information on one platform, Etihad aims to use it for the betterment of its already very satisfactory services that it provides to its customers globally. The DGS is perhaps a very good option, that Etihad's competitors are using, which enables them to provide their customers with the same online services as Etihad, but on a shared platform (websites) along with other airlines. However, Etihad deems itself an exclusive airline company that is hell-bent on giving its customers the very same exclusive experience. Hence, the CRS used by Etihad not only provides online solutions but focuses on its existing loyal customers who choose to use Etihad airlines, irrespective of its pricing. It can be said that Etihad focuses on a carefully built niche market segment.

Conclusion

To conclude this research, we would like to say, as this was our first assignment, this assignment helped us learn a lot of new things, including gathering the information, going in-depth, working in a group, taking care of learning about how important references are. We plan to get better and better every assignment and score good grades. And most of all the lect.

Updated: May 19, 2021
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Computing and IT in the Workplace. (2019, Nov 28). Retrieved from https://studymoose.com/computing-and-it-in-the-workplace-essay

Computing and IT in the Workplace essay
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