1. Explain the concept Total Quality Management (TQM) and give examples of each stage of the process (Lesson Two Notes and Internet Research). TQM is a structured approach to organizational management. It entails several steps to identify, assess and implement solutions to problems. The first step is to identify a problem: This could be a patient complaint or an internal process that is not working. The next step would be to assess any needed corrective action. This is done through teamwork and collaboration by brainstorming on how the complaint can be resolved or what part of the process is not working. The questions to ask are; how can we improve? Additional steps are implementing the new process and checking the quality to see if it is actually an improvement. This is done through feedback, surveys and visual observance.
2. How is the nature of crime changing? What types of crimes do you feel we will have to deal with in the future, possibly some that we presently do not deal with? Crime has been changing in numerous ways. With the internet, to name a few, there are crimes of fraud, identity theft and hackers using spam and viruses to steal information and funds. Bank robberies are occurring online and criminals are avoiding the risk of getting caught by robbing them in person. New drugs are manufactured or smuggled into the US constantly and law enforcement is not able to keep up. With the advancements of electronic technology, I foresee many crimes being committed against people who use electronics solely for protecting their home, investments, etc. Hackers will be able to bypass any home security system and gain entry through electronic means. We will no longer be safe in the fortress we thought was solid. Another crime that has the potential to escalate is the creation and selling of coins similar to bitcoins. Because they are relatively new, people don’t know much about them and take a risk in investing in them. I can visualize fraud and Ponzi type crimes as a result.
3. Explain what is meant by the title of Chapter Two: Engaging in a Changing Society. Be sure to give examples. Actually the title is “Partnerships in a Changing Society” and discusses the relationship between the community and police as times change. This includes a number of concepts like; communitarianism, in which a community is given the rights and responsibilities to take care of itself by developing community watches, preventing drug dealers from selling in their neighborhoods; social capital, which is a form of bonding between the community and its individuals, like churches and schools. And last but not least there are volunteers who provide an invaluable service to the police free of charge. These services range from fundraising to helping out in soup kitchens.
4. How does the traditional police organization contrast with the community problem solving strategy of community policing? There are several ways traditional policing contrasts with COPPS. Initially, the government was solely responsible for ensuring laws were enforced while now, both the public and police work together to prevent crimes. In the past, issues important to the police were not important or not taken seriously by other public service departments. In today’s policing, they all assume some responsibility in trying to improve quality of life. Crimes that netted high values were the focus of law enforcement while now, crimes that disrupt a citizens way of like and is of concern has become the focus. These are but just a few ways the two contrasts.
5. How can government most effectively expand its commitment to customer service? Currently, the government has offered services online as well as post updated information to be reviewed by the public. These include; calls for services as some police departments, sheriff’s departments share information about sex offenders in the area as well as arrests and police reports on a daily basis. By providing this type of information to the public, it shows the government as being a willing participant in an effort to protect our communities.