Communications Journal Essay
Write a 700- to 1,050-word journal entry in the narrative style. Refer to this week’s readings to inform your responses. Describe the flow of information in your company. In your journal, discuss the following: The intrapersonal, interpersonal, group, organizational, and intercultural levels of communication within your company How information travels up, down, and across your organization and how it relates to the basic communications model The functions of the Y hierarchy of managerial communications. Does it apply to your organization’s communication hierarchy? A comparison of at least three managerial communication approaches you have observed in your organization At least three potential barriers to effective communications that exist in your company Format your journal entry consistent with APA guidelines.
Information flow within an organization is just one key element to any organizations success. During this entry I will be describing the communication levels of Cubic, which is currently the organization that I work for. How that information flow from top to bottom, and the communication of the upper level management. I will also be comparing three managerial approaches within the company that I have observed, and three potential barriers to the communication within my organization. The intrapersonal, interpersonal, group, organizational and intercultural levels of communications are all on display within the Cubic organization. There are multiple Taff’s within building 990 on Fort Irwin providing the same product for the government. Each Taff is comprised of six to nine personnel who are continuously communicating to provide a product for the government. Interpersonal communication is continuously conducted within each group so that nothing ever falls between the cracks. Individuals are always communicating with themselves due to the constant mission changes and be able to adapt to change quickly.
There is a very diverse workforce here also, mostly all retirees but from many different cultural and ethnic backgrounds. As mentioned previously we generally work in small groups and communicate like one. It is almost like every Taff is its own little click, we talk about others and they talk about us. So outside of our Taff we can generally be considered rivals in a matter of speaking. Information travels generally in one direction from our customer (Government) to us. There are occasions when we have a little say so in the actual product but for the most part it is a one-sided show. We have the Government, site manager Paul Zamora, our Taff Lead is Clarence Butler, and then there is the Taff. Generally the government provides Paul with marching orders that are eventually passed to out Taff lead Mr. Butler and we perform the tasks necessary to meet the quota of the government. The channel used is generally internet from the sender (government) to the Taff, via site manager and taff lead. The feedback would be the product produced by the individuals working in the taff, and as long as the product meets the standards of the sender all is in good working order. The functions of Y Hierarchy of managerial communications do exist within this organization.
Our manager is continuously creating and encouraging a wonderful work environment and providing opportunities for employees to take the initiative and self-direction. Management is always looking for new ways for employees to make significant contributions within the organization. Behavioral, empowerment, and contingency are the three managerial communication approaches that I have observed within the organization that I currently work for. Empowerment is the distribution or entrustment of power or authority to his or hers subordinates within an organization. Generally used when upper management is out of work for certain amount of time.
Empowerment also encourages the employees to get more involved with the organization. The contingency approach is seen a lot in our Taff, Mr. Butler knows that there is more than one way to skin a cat and whichever way produces the best result is generally the path that is taken. This is probably the approach seen mostly around the Cubic organization because of the results that are produced. Behavioral approach comes with trust and individual character. Managers have been seen trusting and respecting the employees more now than ever due the product that the taffs put out for the military customer.
Personality, emotional, and physical are the three potential barriers to effective communication within the Cubic organization. Everyone here has their own personality and that can sometimes create an issue throughout the business day. Individuals are loaded with many traits that create personal attitudes, approaches, angles, quirks and different views on the world. There are many occasions in which this trait has stalled communication between two individuals and in some case hurt the overall product.
Emotional barriers can be the worst. There are many individual at cubic that let things go straight to the head and forget that we are at the workplace. Emotions should not be brought to work with you at all, you should be able to brush things off and move on with the job. Managers are often seen using a softer touch to get through to the individuals with emotional issues. Physical barriers are one of the most common around my work place. There are many occasions that we are working with a wall between co-workers and with communication being the key to our success problem will generally arise on occasions. We have made complaints on many occasions with the same results “deal with it”.