In this assignment I will be explaining which each of the different forms of communication are and describing them in more detail and giving examples of each one. In health and social care we need communication skills are vital for anyone who wants to work within this environment. One to one communication is basically one person communication with another person but nobody else will be joining in the conversation. Other ways of having a one to one communication could be sending an email to someone and them replying or instant messaging someone.
An example of having a one to one communication within health and Social care would be when a patient is talking to his/her doctor or a doctor talking to a patient’s family. Group communication is harder than one to one communication skills because it only works properly if everyone within the group is communication. This is very hard because normally within a group there is people who talk a lot and some who rarely talk or sometimes people who do not talk at all. An example of group communication would be when people go to an AA meeting.
If you have no idea what an AA meeting is its Alcohol Anonymous so people who are alcoholics go to there to try and stop drinking. Formal communication is normally used by a professional. It is normally started with a polite greeting like “how are you today? ” or “Good Morning” because they want to show respect to you. People normally use formal communication when in a meeting or a conference. In this type of communication using slang words or foul language like swearing is avoided and correct pronunciation is used.
An example of this would be if a staff member isn’t working as good as they should be then the manager would have to give them a warning so they would have to use the correct use of wording so that they won’t think they are getting fired. Informal Communication is normally used with people who you are close with or know very well like family, friends and boyfriends. Informal Communication is the opposite of formal communication. It is usually used when in face to face conversation with a friend or relative- a personally known person.
Informal communication is also used in e-mail, texts, and telephone conversations. An example of this would be in some areas it is common to call people love even though you have only just met them. Verbal communication is using words to tell your ideas, thoughts and feelings. Good verbal communication skills are being able to express your ideas clearly through your words. An example of this is by showing video’s you are helping the client to listen, by making hear a tape they are also listening, helping them to read books allows them to reading words and so on and understand them.
Non-verbal communication is sending out message without speaking. You can send messages using your eyes, the tone of your voice, facial expression, hands and arms, gestures, the angle of your head and body posture. Within a few seconds of meeting a service user most people will usually be able to what they are feeling. You will be able to tell if they are tired, happy, angry or sad even before they haven’t said anything. You can tell what people are feeling by the use of body language. Now I will be explaining the non verbal messages which we send by using our bodies.
The ones I will be talking about are posture, gestures,facial expression, touch or contact, use of signs, symbols and pictures, objects of references, writing, technology aids. Voice tone is basically the way you say something. If you say something in a loud voice people may seem you as angry and if you say something in a calm voice it will show that you are friendly. An example of this would be if you say “Hello, are you having a good morning” then this will show that you are friendly. Posture is the way you sit or stand. Sitting with crossed arms normally means you’re not taking any notice.
Leaning back can send the message that you are relaxed or bored which leaning forward means you are interested. Posture is the way you sit or stand. Sitting with crossed arms can mean you’re not taking any notice. When you are leaning back can send the message that you are bored or not interested and when you are leaning forward it shows that you are interested in the conversation. An example in a health and social care setting would be when you are talking to a child at a school then you would be leaning forward to make sure the child knows you are interested in the conversation.
Gestures are hand and arm movements that can help us to understand what a person is saying. Some gestures carry a meaning of their own. When you do something that is a success most people will put their thumbs up and if you do something perfection most people will put one hand on their waist and do a circle with their hands. You can tell what a person is feeling or thinking by the way they have their eyes. Your eyes get wider when you are excited or attracted to someone. A fixed stare may send the message that someone is angry at the person who she/he is staring at.
When someone is looking away when they are talking to you it means they are not interested. Standing or sitting eye to eye can send a message of formality or hostility. A slight angle can create a more relaxed and friendly feeling. Touching another person during a conversation can send message of care, affection, power over them or sexual interest. Gestures made with hands or arms, written symbols or diagrams such as traffic signs all communicate message to people. Braille is a form of written language for the blind, in which characters are represented by patterns of raised dots that are felt with the fingertips.
An example of braille being used in the health and social sector would be a blind person maybe reading a letter in braille sent from hospital concerning their health; they’d have to feel the dots to understand what has been written. Paintings, photographs, sculptures, architecture, ornaments and other household objects can communicate messages and emotions to people. People often take photographs or buy souvenirs to remind them of happy experiences they have had. Language does not have to be based on sounds that are hears.
Signing systems such as Sign Language provide a full language system for people who do not use spoken language. An example of sign language would be if someone needs help with their hearing difficulties. Written Communication is where someone talks by writing a letter or an email. An example of written communication would be if someone is trying to get a care assistant job will be sending their cv of by an email. Technological aids – Humans can communicate across distance and time by using written messages, email and text messages.
Information can be recorded electronically, helping us to communication more efficiently than writing on paper. Electronic aids can turn speech into writing such as mini com for people with a hearing disability or voice typing for people with dyslexia. AN interpreter is someone who can translate speech. A signer is someone who can use sign language to speak. A translator is a person who translates one language to another. Lip reading is an aid to communication for Deaf and hard of hearing people.
Lip-reading classes help regain confidence and lessen the feelings of isolation that so often come with hearing loss. Most people misunderstand deafness. It’s invisible and doesn’t change the way you appear to other people, but it can change the way you feel. You may: * Feel excluded from everyday activities and conversations * Find it difficult to cope in some situations * Feel frustrated when trying to communicate with people around you Makaton is a language programme designed to provide a means of communication to individuals who cannot communicate efficiently by speaking.
University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 16 December 2016
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