1. To persuade its customers to buy Green Works products, Clorox is striving to change the perception of the ideal cleaning product by showing that a good cleaning product does not need harmful chemicals to be effective. Clorox states that Green Works products are all natural, yet effective as any other non-natural product. Clorox is changing the consumers’ belief that all natural cleaning products are bad by emphasizing that its natural product line is effective and safe.
2. The Clorox Green Works product line appeals to the “New Green Mainstream” segment. These people are concerned about the environment, but alter their actions and purchases only when it is convenient. The people who buy Clorox’s Green Works products are concerned about the environment, but they are also concerned about the price and how convenient it is to purchase. Clorox appeals to these people by advertising its Green Works line as a natural product that really works. Clorox also provides these products at a price competitive to those of other brands who provide “Green” products. Lastly, to cater to this segment’s preference for convenience, Clorox distributes its Green Works line through mass merchandisers rather than specialty stores so consumers can buy the product without having to go out of their way.
4. Clorox should consider engaging the negative bloggers directly. By doing this they could gain a lot of knowledge about what they can do to address the bloggers concerns as well as how they can better their brand image. Through developing these personal relationships, the bloggers are lesser likely to continue posting and blogging damaging things about the partnership. The bloggers will feel as though their personal concerns are being taken into consideration and also Clorox can allow these bloggers to be a part of the solution in making sure that Clorox is not jeopardizing the core values of an organization like Sierra Club; core values that all of the members hold in confidence.
Ignoring and dealing with these concerns indirectly is most likely only going to add the negative blogging. By ignoring the bloggers, Clorox risks more people joining the bloggers and severely damaging their image when it comes to providing natural products. In other words, they would be risking the opportunity to continue capitalizing on the natural cleaning market. By dealing with the concerns indirectly, they risk adding more fuel to support the bloggers concerns. Also, Clorox could easily miss the true concern the spurred the posts to begin with which would only make matters worse.
5. The endorsements of Sierra Club, the EPA, and Better Homes and Gardens are important to Clorox and the success of Green Works because these endorsements show consumers that the Green Works products are safe. These endorsements show that Clorox is also concerned about the environment and is willing to do its part to help. Clorox is already a trustworthy brand, but with these endorsements, consumers are willing to accept the product faster than without the endorsements because the endorsements create trust.
Also, because Clorox is essentially paying the Sierra Club for its endorsement, this has created some negativity and diminished the endorsement’s credibility. By having the U.S. EPA and Better Homes and Gardens endorse Clorox’s new line brings back the trust that was lost when Clorox partnered with the Sierra Club and also shows that not only the Sierra Club recommends Clorox’s products, but other prominent sources as well. 6. No, it does not affect our attitude towards Green Works. We can see why the bloggers are upset that the Sierra Club is receiving money from Clorox, but to us, the Sierra Club and Clorox are in a partnership and that sometimes means sharing profits.
Clorox is helping the Sierra Club’s environmental efforts by providing monetary compensation for its endorsement. Although Clorox does produce other products that are made with unnatural products, the Sierra Club has only approved its logo on the Green Works line. Knowing that the Sierra Club is receiving money from Clorox does not affect our attitude towards Green Works because it also received endorsements from the EPA and Better Homes and Gardens, which show us that the Green Works line is a legitimate product line. The affective component of the attitude process is at work here.
University/College: University of Chicago
Type of paper: Thesis/Dissertation Chapter
Date: 10 January 2017
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