Choosing the best method Essay
Choosing the best method
Two approaches to the development of automation for organization that are moving from a manual system have been adopted. An organization moving from an old system may choose to either develop their own or buy an already made system. There are several issue involved in deciding on whether to buy or to build a system and thus every organization must look at these factors keenly before making a decision as it has a great bearing on the effectiveness of the organization in meeting the needs of its customers and their expectation at the time of implementation and in future.
Furthermore, such strategic decisions that affect an organization’s future invariably have an effect on almost all aspects of the organization including the stakeholders. Development of in-house software requires long term commitment in terms of resources and time from developers who often have too much to do and not enough time (Jenny, 2004).
On the other hand, if a company decides to purchase the software it effectively enters a long term business relation with a vendor who not only charge high amounts for the purchase of the license but a considerable chunk of the organizations finances will be directed towards the customization and installation of the software. The organization which is medium sized and in its active growth period faces a tough decision on the implementation of the software especially in consideration of the relative advantages and disadvantages of each approach.
The advantages of building an automated help desk support system may include the reduction of the cost involved, moreover the organizations labor force are presented with a chance to understand the in details with regards to the working of the automated support system. Furthermore, the need for training of supports staff for information technology is eliminated as they are responsible for the systems existence and are thus well conversant on its operations.
On the other hand, the disadvantage may include the need for IT labor can be significant in the organizations budget, furthermore the approach does not have any form of guarantee that will help the organization in recovery in case the system crashes as they are solely responsible for the existence and maintenance of the system. In addition, the approach is associated with a considerable amount of pain experienced by the customers and the end users of the system in case of system malfunction or lapse in performance.
Lastly the building process can be so demanding on an in-house IT department or team that is not well conversed with the application that the organization intends to come up with. A decision to buy the office help support system involves a thorough survey and the calculation of the total cost involved in ownership, determination of the best software company and product and the actual purchase of the automated office support system (Coldwell, 1999).
The determination of what the company needs is a very critical part in the decision making process as most individuals and executive often fail at this phase and instead state what the organizations wants. Moreover, the considerations on the financial stability of the software company and their level of experience all come in handy in the decision making process. After the determination of all these, the focus hen shifts to what the organization needs after which a purchase is made.
Some of the benefits associated with this approach include increase in user satisfaction, well developed user support, reduced need for internal help support and easy access to support any time of the day. The disadvantages may include increased cost associated with training of staff on the use of the new software, furthermore the process of buying which is quite length may ignore some aspects leading to the purchase of a poor help support system. Lastly, customization of the systems to meet the needs of the customers is done by an outsider which often lead to conflict of interest.
University/College: University of Arkansas System
Type of paper: Thesis/Dissertation Chapter
Date: 5 June 2017