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Call centre

Call centre technology is subject to improvements and developments. Some of these technologies include speech recognition software to allow computers to deal with very first level of customer assistance, text mining and natural language processing to enable much better customer handling, representative training by automatic mining of finest practices from past interactions, assistance automation and lots of other innovations to enhance representative performance and customer fulfillment. [1] Automatic lead choice or lead steering is also planned to improve performances, [2]…...

Two Leaders S. Jobs and R. Branson

This project report is based on comparison made between two leaders knows as CEO of Apple Company Late Steve Jobs and CEO of Virgin Group Sir Richard Branson. In this project report both Leaders have been compared and contrasted according to their leadership qualities, skills, attitudes, personalities and value system owned by each of them. According to this given project report comparison made between both the leaders shows that Richard Branson is considered as an effective Leader because he is…...

Steve Jobs Biography

Steve Jobs’ success story began in 1976 when he and a friend built the first personal computer. He founded Apple in April 1, 1976; he was the Chairman and CEO of Apple Computers Inc. until he walked out due to a power struggle. He did not let this obstacle stop him. He went and started other businesses and developments. In 1984, he developed the Macintosh, which was the first small computer with a graphic user interface. In 1985, he started…...

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Steve Jobs Case Study

1. Five elements of leadership that applies to Steve Jobs leading Apple a) Leaders-follower >Effective leader influences follower and their followers influence them. Effective followers share their idea and as a leader, they need to listen to others and implement their ideas to be effective. Apple is creating something that they like and what they think the customers will like as well, so Apple keep on innovating new products for it’s customers. b) Influence >Influencing is the process of a…...

Ill-Fated Love at Centrex Electronics

Case Study Review: Ill-Fated Love at Centrex Electronic Devices 1. In the case it is specified the policy of CEC is "Staff members carrying out jobs where they have access to delicate or secret information which could benefit rivals are restricted from being married to or from having a romantic relationship with individuals utilized by competing organizations" while the CEO mentioned "CEC staff members are accountable for their own off-the-job behavior. We are interested in a worker's off-the-job conduct only…...

Public Speaking Outline - Steve Jobs

I. Introduction A. Attention Getter: How many people in this room own or have owned an IPod, IPhone, or IPad? Isn’t astounding how one man’s vision and innovation gave us all devices that have made the world today more connected than it’s ever been? Devices we NOW can’t imagine leaving behind when we walk out the front door in the morning. Whether it’s listening to music in your bedroom, reading the news on the train ride to work, checking your…...

Cost Centres, Profit Centres and Investment Centres in Business

The increasing complexity of today’s business environment makes it virtually impossible for most firms to be controlled centrally. Decentralisation is a necessary response to this increasing complexity and involves the delegation of decision-making responsibility by senior management to sub-ordinates. The structure is such that decision making is dispersed to various units within the organisation, with managers at various levels making key decisions relating to their centre of responsibility. These centres of organisational activity are known as responsibility centres and may…...

Rhetorical Analysis Stev Jobs Commencemnent Speech

Throughout this speech, Steve Jobs successfully convinces the multicultural graduate population at the Stanford University Commencement to be preeminent in life and to pursue their passions by relaying three personal stories in a symmetrical structure that enables pathos to be clearly developed. In most of today’s arguments, facts are given to support a claim that is being made by someone; however, in Steve Jobs’ speech, he presents only his personal opinion and a little a bit of history as evidence.…...

Person Centred Practice

Explain person-centred practice Person-centred practice is made up of a group of approaches, which are made to assist someone, to plan their life and the support that they want and require. Person-centred practice ensures that the individual concerned is at the heart of any decision making. This practice is more likely to be used when an individual has disabilities, or requires long term care and person-centred practice can help the service user to maintain and improve a level of independence,…...

The Theory of Person Centred

In counselling and psychotherapy, it is fundamental aspect for practitioners to use theory as a way of informing the way the work with a client. (McLeod). The goal of this essay is to explore the humanistic personality theory of Carl Rogers. The essay will begin by giving a summary of key theoretical construct which includes Rogers’s view of self, his view of human condition and his rational for improvement of these conditions and then give examples to how such instances…...

Bill Gates And Steve Jobs

Numerous individuals look at Steve Jobs and Expense Gates as two competitors. A lot of opinions can be expressed regarding these two geniuses. The 2 are celebs at their own right. Their resemblances and distinctions are stressed most likely since their contributions to the society are both essential but are different relative to the other. People were divided as fan of PC and as a fan of Mac. Many individuals argue that one is better than the other. One kind…...

Leader case study on Steve Jobs

Question 1 EXPLAIN HOW EACH OF THE FIVE ELEMENTS OF OUR DEFINITION OF LEADERSHIP APPLIES TO STEVE JOBS LEADING APPLE? As defined by Mr. Achua; leadership is the influencing process of leaders and followers to achieve organizational objectives through change. He defined effective leader to be someone who have the five elements of leadership as mentioned in the above figure. Mr. Steve Jobs has been a good example of being an effective leader for Apple. The five elements in his…...

Steve Jobs Leadership at Apple

The organization Apple Inc. has a flat hierarchy with six levels. This makes it possible for the CEO and the Board of Directors to have a larger overview of the company. The departments at Apple Inc. are functionally grouped. Some (e.g. Global Communication) are then grouped geographically. The organization is divided into specialized departments or teams, who all report to a team leader. All team leaders then meet with the CEO to discuss matters. Within theses teams are people who…...

Principles and Practice of Person-Centred Thinking

1 Understand the principles and practice of person-centred thinking, planning and reviews 1.1 Identify the beliefs and values on which person-centred thinking and planning is based Person-centred thinking is taking or considering the individual as being at the centre of the whole process. The Service User (SU) is involved in the whole process from start to finish. He/she will be asked which people are important to them and family and friends will form a circle of support for them, this…...

Person Centred Care MDT

This essay will discuss the concept of person centred care, why ser-vice users are at the centre of any decisions made. The importance of this when developing a plan of care to an individual with dementia within a community care setting with limited mobility. What the structure of the mutli disciplinary is when involved in delivering a package of care and how the different roles involved contribute to the positive outcomes Principles of care as stated by the Royal College…...

Person Centred Values

Promoting person-centred values means carrying out your role in a way that respects the people you work with so that they can live the life that they choose to. This should not be any different from what you would want or expect should you need care and support. When you go about your day-to-day work you must always be aware of the individual person that you are providing the service for. You may see these values expressed in the following…...

The History of person Centred Counselling

Person Centred Counselling was developed by Carl R. Rogers (1902-1987), a leading American psychologist who was along with Abraham Maslow a major theorist of Humanistic Therapy which developed in the 1950. It is sometimes called the third force distinct from psychoanalyzes and behaviourism. It proposed that therapy could be simpler, warmer and more optimistic and that the client himself has the solution to his difficulties and can access this deeper knowing through the counselling process. The word counselling is a…...

Person Centred Thinking and Planning

Support Person-Centred Thinking and Planning Person centred theory came from Carl Rogers who believed in being warm, genuine and understanding make a difference in clients’ condition and its improvement. Believes and values are very important in person centred thinking and planning. Carl Rogers identified three main core conditions that have a significant influence when supporting vulnerable people, which are an unconditional positive regard, empathy and congruence. However, later on he expands his list to a six core conditions in total.…...

Promote person centred values

Person-centred is about providing care and support that is centred or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition, for example, Dementia, it doesn’t mean that they require the same care and support. You will need to develop a clear understanding about the individuals you are working with. This includes their needs, their culture, their means of communication, their likes and dislikes, their family and other…...

The telephone call by Dorothy Parker

The first thing we should mention analyzing this story is historical and cultural context. Speaking of historical context we should presuppose that it’s the very beginning of the 20th century, the USA. I would like to say a few words about the author and the story I’m going to analyze further. The text under analysis is the short story “The telephone call” belonging to the pen of Dorothy Parker, an American poet, short story writer, critic and satirist, best known…...

Drainflow Repairing Jobs That Fail to Satisfy

William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions…...

Evaluate the claim that Person-centred

Evaluate the claim that Person-centred Therapy offers the therapist all that he/she will need to treat clients. In this essay I am going to look at whether person-centred therapy offers the therapist all they will need to treat a client. I am firstly going to focus on a brief history of person-centred therapy, then look at the characteristics and key elements of person-centred therapy. Once I have done this I shall look at criticisms of person-centred therapy from other writers…...

Person Centred Therapy Evaluation

In order to evaluate the claim that Person-Centred Therapy uses the therapist all that he/she will need to deal with clients, one should look at the theoretical concepts of person-centred treatment (PCT) and its hidden philosophical influences. The PCT technique was established throughout the 1940's and 1950's by an American psychologist Carl Rogers, now called Rogerian counselling; he proposed brand-new humanistic concepts for counselling which moved far from the doctor/patient relationship. PCT emphasises person to individual relationship between the therapist…...

Steve Jobs Commencement Speech

“ There are three apples important in this world, Adam’s apple, Newton’s apple and Steve’s apple”. This was one of the lines quoted by Steve Jobs in one of his speeches, which signified the level of confidence and faith he had in his work. The only way to be satisfied is to do great work, which can be attained only by loving your own work. This was the main idea of his commencement speech in Stanford University. He was a…...

Person-centred approach - Carl Rogers

Person-centred approach is a psychological trend which was invented by Carl Rogers (1902-1987). Carl Rogers was an American psychologist and psychotherapist. His hypothesis was that each person owns a reserved potential of self-understanding and the power to change themselves positively. The task of psychotherapy and helping relationship is to help to mobilize those reserved potentials. The person-centred relationship has three main features: 1. Empathic understanding is when the helper is trying to understand the client’s world and the way the…...

Dream jobs

Dream tasks are vital in an individual's life in order to keep the ambition and drive for success. Without a dream job, a person has absolutely nothing to eventually strive for, and nothing to put forth his full effort into. I have numerous dream jobs, some most likely being impossible to reach, however aiming for the impossible never ever injured anyone. I feel that being a being a basketball scout for any NBA or NCAA team and being an athletic…...

Does Alexander the Great deserve to be called 'the Great'?

The greatness of Alexander III, as he was originally, has been disputed in the past. His legend has survived for thousands of years, and his name is well-known, but just how great was he? In answering this question it is necessary to define the terms 'deserve' and 'great'. For these purposes, to deserve will mean to be worthy of. Great has many meanings, and will be defined as: important; grand; distinguished; remarkable in ability or character; competent; or above what…...

Person Centred Approach In Health and Social Care: Influence

Person-centred is abut providing care and support that is centred or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition, for example, Dementia, it doesn’t mean that they require the same care and support. You will need to develop a clear understanding about the individuals you are working with. This includes their needs, their culture, their means of communication, their likes and dislikes, their family and other…...

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