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Call Center Jobs Essay Examples

Essay on Call Center Jobs

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Call centre

Call centre technology is subject to improvements and developments. Some of these technologies include speech recognition software to allow computers to deal with very first level of customer assistance, text mining and natural language processing to enable much better customer handling, representative training by automatic mining of finest practices from past interactions, assistance automation and lots of other innovations to enhance representative performance and customer fulfillment. [1] Automatic lead choice or lead steering is also planned to improve performances, [2]…...

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