Best Business Practices
Best Business Practices
Best practices is referred to as the development and implementation of a standard way of doing things to improve productivity. New management of business requires the managers and supervisors to be prepared for change. Management skills is not the only task that is expected of these firms but multitasking and flexibility are key to keeping on in today’s fast-paced work environment where experienced supervisors are required. To effectively carry out a number of activities the supervisors of companies need to have a number of best practices required of them.
These include good communication skills, determining effective orientation and training methods, improving team productivity, conducting performance appraisals, resolving conflict and improving employee relations. Best practices provide the supervisors with guidelines to follow in ensuring that all the information to be passed is very much effective. Supervisors generally have a difficult task to ensure that all issues are implemented. Therefore they need to utilize the following best practices to ensure that they maintain a successful and productive relationship with employees. Communication skills
The supervisors of companies should ensure that the information that is communicated to the organization members is full, accurate, timely and understandable. This policy of good communication applies to different people and groups such as government authorities,’ regulators, employees, clients and the media. In business culture accountability is more important than diplomacy especially in U. S. The supervisors are also expected to do correction and pass judgment criticism in the way businesses are carried. The organization members should not take it as a personal issues but should be taken as away of improving performance in businesses.
When correcting the employees the supervisors are expected to treat his employees well not only in pay and benefits but by respecting them and also treating then with a lot of personal care. Correction should be done with the utmost respect and the supervisor is expected to be alone when making correction. (Rue &Byars,2004). In every organization, employees comprise of different members with different cultural differences. This means that the supervisor has to cater for these differences when communicating to his employees.
The cultural differences include culture, beliefs value and practices of the organization members. When communicating with the employees the culture should be put into consideration. Communication is just beyond words. The worst thing most supervisors make is failing to implement and demonstrate what they are preaching. For example a supervisor of a company might promise the workers of increase in salary at the end of the month but in the long run he might fail to implement this. This will make the workers or employees to lose trust and faith in their supervisors. The supervisor is thus expected to lead by example.
This means taking your employees to the right direction where the firm should be. To stay competitive, companies must find ways to improve the performance and efficiency of all their employees and other members in the new environment inorder to prevent the new and unique challenges in the organization. Crossing the language bridge is another thing that the supervisor should have in mind. This is the biggest issue that supervisors should be aware of. In US, most company workers comprise of people from different cultural background, speaking different languages that all the employees are expected to know.
The most commonly spoken language is English. The supervisor of the new company should therefore try to communicate in a language that is familiar and common to everybody. Things will automatically be easier if communication is done in English. However, when passing the information, the language used should be as simple as possible to avoid any complications that might arise. The supervisor should not use a lot of jargons when communicating because this will make the information to be passed to become more difficult to be understood by the employee.
The risk of miscommunication will lead to decreased productivity therefore the supervisor should be aware of the language differences in their employees. New concepts should be communicated directly and accurately to the employees in time. It is always said that information liberates when passed at the right time. The channel which the information or message is to follow should be smooth to ensure that the massage passed is not interfered with. New changes should be introduced after effective communications has been done. The new concept introduced should aim at increasing profits and productivity in the company.
The supervisor should inform the member on the benefits the new change is going to bring the company. The introduction of the new technology has brought a lot of changes in the business environment. Therefore the organization also needs to change in order to address these changes and stay competitive to the market. Critical thinking also plays a large part of communication especially when communicating with employees. Critical thinking entails asking and answering questions in order to use a thought process that is more easily or effectively remembered. (Rue, 2004) Determining effective orientation and training methods.
All organization members need training to acquire new skills and knowledge required for the production to be increased and effective. The supervisor is supposed to hire qualified and competence staff to perform duties in their areas of specialization. Training should provide essential information on the department/programme. This includes policies and procedures on how the organization is run. If the company uses new technology, the supervisor needs to train the employees on how to use the computer soft ware in the company. The supervisor should also provide direction on how work is to be done.
He should lead by example and he should also provide appropriate equipment in good working condition and training in how to use it. The supervisor should also do assessment tests to measure effectiveness of training equipment to be used in delivering the training. Methods of training may include use of computer, video, classroom or holding conference. When using these methods the supervisor needs to do assessment first to ensure effective training. Qualified staff needs to be recruited in a specific department. This is because each department has a specific responsibility to be carried.
For example a company may have the department of public relations and department of information technology. Those working in the department of information technology need to have relevant skills in the computer database. Improving productivity for teams Team work has become a big part of today’s workforce. Productivity in team can be done through delegation and follow up for example in delegation the supervisors should be well informed about their team members. This should include their cultural background and experiences very well to help him in assigning the right duty to a proper person.
By ensuring that delegation is done fairly will provide a positive work team is got which in turn will lead to increased productivity. The supervisor need to know the project he is dealing with and people in the team to find a suitable task for each member. While doing delegation, fairness should be observed as this will keep team morals. Team work productivity is also brought through follow up. This is supposed to be done to ensure that each team member is performing the task that is assigned to him or her. The supervisor therefore needs to check the job done by team members at individual levels and as a team.
Follow up will ensure that each member feels satisfied, important and is performing his/her tasks effectively. These actions will help in ensuring that the morals of the team is kept high and therefore leading to happiness in the organization. Conflict resolution. Resolving conflict is another best practice expected of new supervisors. Conflicts are things that normally occur in our organizations. For example our workforce or workplace comprise of people with different cultural background, therefore such diverse cultures can bring conflict in the organization.
Conflict that the supervisors therefore mostly faces vary from personality differences between employees to a small clash in attitude or belief. Dealing with conflict requires two things. These include listening and resolving. The supervisor needs to investigate the situation and actively listen to both sides of the situation. The means that he needs to listen to different people involved in the conflict. Listening to a problem requires the supervisors to take time and ensure that each employee has been given an opportunity to speak about the problem (Scenario).
While listening, he should carefully take notes and carefully cross check the statements the parties involved are giving. This will enable him understand the root cause of the problem and possible solution to the problem. When coming up with resolution he should determine the one that will appease as many of the population as possible without going against the company policies or regulations (Brett, Behfar & Kern, 2006). All the information in the resolution should be communicated to the employees in a simple way. Follow up should also be done on the situation to confirm whether the resolution that was passed has worked or not.
Should it fail to work then another possible solution need to be obtained to resolve the conflict. This will ensure that the whole process of conflict resolution is very successful. Improving employee relations. Improving employee relations is one of the best practices that the supervisor need to have in mind. In most organizations employees will want their presence to be recognized either by their leaders or by other members in the company. Good relationship should therefore be built to ensure that there is a positive contact between the supervisors and other company’s members. (McConnell, 2002).
The supervisor should ensure that positive contact is made almost on a daily basis as this will increase the employees self esteem. They will feel that their interest is catered for thereby improving productivity. The supervisor can also create good relations with other members through carrying out regular meetings. During regular meeting the supervisors should address the employee’s problems and correct any area in which they need to improve on. It is also important to keep some records of attendance so that the supervisor can appraise to congratulate them for turning in large numbers.
Anyway these minor things need not to be ignored by the supervisors. During meetings it is good and healthy to listen to employees decisions. This is because the employees themselves know where there is need for improvement since they are people carrying out the activities. They therefore know very well where specific improvement is to be made. This makes them feel that they are important in the organization. Even the supervisor himself will feel that he is working to the right direction of achieving the organizations objectives and goals. Improving the employees self esteem will also increase the efficiency and productivity of work done.
(Robertson, 2007). The employees therefore should be allowed to take part in decision making process as this will build trust between the employees and their leaders including the supervisors. Performance Appraisal. Conducting performance appraisal is another best practice that the supervisors should not leave out. Performance appraisal is a gauging tool to measure the success and failure in the work done by both the supervisors and employees. In most cases performance appraisal is done yearly basis and include things like reinforcement and giving both positives and negative feed back.
Positive feedback is given when the employee does an impressing job. The feedback should begin with positive accomplishment that the employees has since their last appraisal or since they were recruited. The positive not will ensure that the employees follow further direction given by supervisors. Positive feedback will also send a message to the employees that their supervisor is working with them meaning that they are not left alone to o the job without their supervision from their supervisors. This will increase their morale in performing their job.
Negative feedback will provide failures that the employees have made and when this is communicated it will help them in making some adjustments. The negative feedback should be used as a teaching tool to guide and correct the employees on the areas they have failed in. These areas therefore need some improvement. If the failures are not communicated to the employees, they won’t know whether they are doing the right thing or the wrong thing. After giving direction on areas that need improvement the supervisor should be clear and concise in the measures that will be taken if a change or improvement is not shown.
He will therefore have to check on the ways the task is performed looking into the improvements required or lack of it. When doing this he should continue giving guidance ion hoe the performance can be improved. (Buhler,2007) During performance appraisal the supervisor should give the employees time to ask questions and give their suggestion. This will make them understand more the area in which improvement is required to be done. The supervisors will also be able to know how the employees view the areas he is addressing. However, performance appraisal whether negative or positive feed back should end on a positive note.
For example, this is a good work but you still need some improvement. The feedback should contain some goals that the employees need to meet within a stipulated period of time in the near future if the supervisor does the appraisal of performance in a good way then he will realize that his efforts are not thwarted. This will in turn ensure that there is efficiency among the employees and the overall production will increase. Conclusion Every organization needs to employ the principle of best practices to ensure that its goal is achieved.
This means that the supervisor will need to consider all the elements making the organization for him to realize success in the company. He needs to work in collaboration with the members as a team and even with the managers to ensure that the policies passed are implemented properly. Keeping the members on toes should be done regularly to ensure that work is done smoothly. A supervisor therefore needs to work in a more professional in the way he handles his employees as this will determine whether job will effectively be done or will not be done.
All activities that are to be done particular time should be completed as stated. This will only work upon supervision. The job is only left for the supervisor. Correction should be done in a fair way to avoid any problem arising. This can only be done by using best practices that is used in improving production in a company. The best practice has proved to work and has lead to creation of successful workforce and therefore increased productivity by the company. Reference: Brett, J, Behfar, K & Kern, M. C. (2006). Managing multicultural Teams.
London: Harvard Business. Buhler, P. (2007) Managing in the new millennium, Journal of supervision, 68(3) 19-21 Mc Connell, C. (2002) Use positive contacts to improve employee relations. Retrieved July 20, 2007 http://www. nfib. com/object/3174032. htm/ Robertson, J. (2007). How to improve employee’s relations in the workplace. Retrieved July, 19, 2007 http://www. associatedcontent. com/article/17641/low-to-improve-employee-relations-in. htm/ Rue, L. W. & Byars, LL. (2004) Supervision: Key link to productivity: New York: Mc Graw-Hill