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Bad Customer Service Essay Examples

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Bad news letter

End the letter on a positive note. This depends on the situation. For example, in the case of a person who wants an extension of credit, the writer could recommend purchasing the goods for cash. In the case of a customer who has made a mistake and now wants the order refilled for free, the writer could offer a discount on future orders. However the close is written, it should keep the customer's g...

CASE: Pizza USA - An Exercise in Translating Customer Requirements Into Process Design Requirements

CASE: Pizza USA - An Exercise in Translating Customer Requirements Into Process Design Requirements 1. Make a list of pizza delivery attributes that are important to you as a customer. Quick order taking: is important that when calling the restaurant to place the order, they answer and take the order in a timely manner. Pizza arrives on time: customers want their delivered as soon as possible. Piz...

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SureStart Services

Under the data protection act 1998, the purpose of the act is to protect the rights and privacy of individuals and to ensure that data about them are not processed without their knowledge and are processed with their consent whenever possible, this act covers personal data held in electronic formats, manual data and relevant filing systems. Surestart has devised a form that has recently been updat...

Language as a badge of identity

Language can be worn as a badge of identity, giving speakers national, interpersonal and intrapersonal identity. The phonology of Australian English gives the speaker a distinct accent and, paired along with its unique slang, makes it identifiable across the globe. In order to separate themselves from adults and children, teenagers build a linguistic barrier by creating neologisms and maintaining...

Examinations. Good or Bad?

Some people point out that examinations cause a large amount of stress to many students. Admittedly, students tend to feel extremely pressured when they hear the word “examinations”. This is because they are being pressured to meet their parents’ expectations by studying extremely hard, and sometimes, even burning the midnight oil. While doing so, they also have to attend extra co-curricular...

Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors

The Job Characteristics theory applies in this case with regard to “critical psychological states”. The employees However, staffs should not be given voice in sensitive matters of the organization. The employees are not permanent in the company, meaning they can leave employment any time that they feel they want to leave or in case there is an issue that results in their dismissal. Mitigation ...

The iPremier Company (A): Denial of Service Attack

Information system is the complementary networks of hardware and software that people and organizations use to collect, filter, process, create, and distribute data. Information technology is the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data, often in the context of a business or other enterprise. According to the definition of the IT an...

Community Service

I haven’t had much involvement in the local community but I have been a benefit to the internet community. I design and maintain web sites at my own cost and time and hold administrator and moderator positions in several popular online forums related to technology and computers. I spend over 20-hours a week on maintaining the sites. My main role is to answer people’s questions and help them wi...

Agency Report on Human Services Agency

As I mentioned, I learned so much and developed a great deal of respect for the Director and Education manager who presented some of the classes and training material. The training manager who is also in charge of community outreach was such an inspiration to me. She has taught me that if you do not have a deeper understanding of the barriers that clients are facing, then you are not able to meet ...

Aqualisa Quartz: Simply A Better Shower

• Thirdly, they should educate their salesforce on how to target plumbers, and focus their sales on new customers from 10% to 40%. They should keep their customers updated with regular news either by sending them newsletters over mail or creating a special loyalty club. • Fourthly, they should increase the percentage of showrooms that offer their products and offer additional accessories, whic...

Panera Case

There are a number of things that Panera Bread can do to offset this rough economic stretch that we are in. One of those things is to offer discounts on certain menu items but only make this discount good for a certain period of time. This makes people feel like they are getting a deal on Panera’s products and be more likely to pull in during lunch as oppose to packing their lunch. The limited t...

Best Buy Project Company Analysis

In Conclusion Best Buy needs to reduce its overhead costs to avoid going out of business. The firm also needs to improve its marketing strategy and online presence. Based on the varied nature of the services offered by Best Buy, the firm can benefit greatly from restructuring and improve their customer relations. The leadership structure may also benefit from changes. While some financial experts ...

Prerequisites of a good business plan

Secondly by the analysis of current business trends in Finland I am positive about the progress of food business. I have seen different ethnic brand restaurants doing a successful job. This definitely sparks the interest and gives all the hopes and chances for survival to a new business. Thirdly many food providers show no concern with providing food according to the health standards, so this busi...

Word of Mouth

some sort of hard work to get positive word of mouth from their customers. Word of Mouth Marketing is not what is known as stealth marketing, in other words lying to people and get the positive word of mouth from them. Yes, it can be done for just a small period, when people get to know you are a faked company it’s very hard to get the positive word of mouth, even though this time you come out w...

Apple, IT and. The Specter of Sweatshop Labor

  Labor practices are a controversial corporate social responsibility concern associated with Apple. Apple has been accused of overworking its’ employees following recent speculations from two supplier shops in China known as Foxconn and Inventec. Media recorded that; workers in these Companies are forced to work long hours and are underpaid. In addition, they are forced to live on ...

Alliance Bank

Berger, A. N. & DeYong, R. (n.d.). The Effects of Geographic Expansion on Bank Efficiency. Journal of Financial Services Research. Retrieved from http://www.federalreserve.gov/pubs/feds/2001/200103/200103pap.pdf Biery , M. E. (2013). The Most Profitable Businesses to Start. Forbes. Retrieved from http://www.forbes.com/sites/sageworks/2013/04/28/the-most-profitable-businesses-to-start/ Clardy, ...

The McLawsuit

In the United States, there are employment and labor laws that govern all businesses when it comes to the treatment of employees. The U.S. Department of Labor prescribes regulations to protect workers’ rights, specifically those who are young or those may become victims of discrimination. There are several laws that regulate employers in the U.S. The law that are most important to businesses in...

Vodacom Marketing Research Paper

We propose some changes in Vodacom’s target market. We would recommend expanding the current target market from ages 30-55 to 15-55. By doing so, Vodacom will be targeting an up-and-coming generation that is technologically advanced and furthermore has potential of growing. I would also recommend that they target not only the developed market, but the developing market in South Africa as well. T...

Balanced Scorecard

Last but not least are the internal methods. They look at areas they think they will excel in and also the areas that will not excel so much at. The areas that Wal-Mart plans to excel at are usually the electronics. They look at other ideas to help them excel even more than usually and develop a plan to implement how to excel further in these areas. The Ares that are weak, they look for reasons th...

Cash Flow Problems and Solutions

In conclusion I can say that there are many issues SIGNature Ltd. could face as a small start-up business, due to varying factors; some of which include their lack of experience in both the industry and the running of a business, despite this there are many courses of action they can take in order to improve and grow their business. In my opinion the furthering of their business could be achieved ...

Strategic leadership and innovation at Apple Inc.

Baden-Fuller, C. S. (2010). The firm matters, not the industry. I B. M. De Wit, Strategy: Process, content, context (An international perspective) (s. 451-455). North Way: Thomas Rennie. Barney, J. (2010). Firm resources and sustained competitive advantage. I B. M. De Wit, Strategy: Process, content, context (An International Perspective) (s. 290-299). North Way: Thomas Rennie. Cyert, R. (2010). D...

Nepotism

Asma, Stephen. "The Upside of Nepotism." Psychology Today. 12 January, 2013. Web. 3 December, 2013. Bellow, Adam. "The Atlantic." Editorial. Atlantic 1 July 2013: The Atlantic. The Atlantic, 1 July 2003. Web. 03 December, 2013. Cammeron, Brenna. "Six Tales of Top-level Workplace Nepotism." BBC.com. 21 August 2013. Web. 12 November 2013. . Corkindale, Gill. "Nepotism: Wrong for the Workplace?" Harv...

The Valley Winery Case Study

Upon hiring new sales reps, a group training session should be mandatory, touching on the companies goals, what to do and what not to do to make a sale, and real world sales scenarios. Valley Winery needs to establish supporting leadership(mentoring), realistic targets and sales for each sales rep, ethical standards for the entire organization, and a better communication system from top to bottom...

A CASE STUDY - STRATEGY AT H&R BLOCK, INC.

This is a powerful representation of the state of company as of that time which is result of close inspection during a time of transition. What she does not mention is how this compares to the first couple of years of the strategy implementation of broadening services. As of today, the picture is brighter and the company, while still a long way from being there, is closer to achieving some of the ...

Poor Communication in Workplace

The focus of this proposal is to identify a problem in the work place and develop a solution to that issue. For this purpose, I identified poor communication as a major problem in workplace. I focused on three dimensions to communication. Communication climate can have a positive or negative effect on communication. It should be a supportive and participative climate. The second dimens...

Addendum to the Risk Assessment Matrix

Quality Assurance Metrics: Quality can be very relative and subjective. In order to take out the subjectivity from quality measurement, the team can be asked to work together and come up with tangible metrics to measure the quality of all the technical deliverables that are worked on. This will serve in obtaining an unbiased and tangible view of the progress made on any of the technical deliverabl...

Strategic Management Exam Notes

4.Turnaround Strategies These strategies are actions commonly used by corporations facing negative growth. -negative growth rate, rate of return, making loss with no dividend payout. Retrenchment Strategy - Option to cut overhead costs without forsaking increase in productivity and efficiency. Divestiture strategy involves supporting onlythose making profits while non-profitable activities are cl...

Green Marketing Plan - Nandos

Nandos. (2010). Action Plan: Implementing the Sustainable Packaging Guidelines 2010-2015 (Australian Packaging Covenant). Retrieved September 25, 2012 from http://www.nandos.com.au/sites/default/files/nandos-australia-apc-action-plan.pdf Nandos. (2012). Retrieved September 24, 2012 from http://www.nandos.com.au/aboutus/nandos-australia Price, S. & Lawson, J. (1992). Nutritional and Environment...

Marketing Strategy of Nokia

In order to diversify its business in to mobile network market, Nokia needs to make use of its leading mobile phones manufacturer image. As Nokia has build loyalty among its mobile phone users, it can use this for attracting customers towards its SIM cards and thereby gain market share. Also with its world class R & D department, it can offer many services to its customers which will help them...

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