The confusion that confronts Keith Houck as the hired consultant is mainly from and by the mission statement and the attitude of H. I. D. managers. There seems to be progress spearheaded by the H. I. D. President but managers seem and indeed they are so pessimistic apart from the Human Resource Director Karen Setz. The President is very positive and has achieved a lot by meeting the goals of expansion during the five years that he has been in the company.
The development during Bill’s time and his immense driving force are good indicators that H. I. D. s far able to formulate its strategic plans and goals. If I were Keith Houck the Consultant, I could have asked very many questions ranging from work ethics to what every individual department has achieved and further question what are the goals of each department. For H. I. D. to formulate its plans and goals it needs an overhaul of its managers except the Human Resource Director Karen Setz who has a vision with a positive mind of expansion.
But before the overhaul the President should ask managers who may not feel to meet the set goals to resign.
This will be easy for the president to inject new blood (delivering Managers) into the company. If I were Bill Collins the H. I. D. President I could have clearly indicated and or designated roles of each manager and set targets to be reached within a given time frame agreeable by all departmental managers.
However, other factors that I could put into play are like teamwork, regular assessment of the progress of set goals and plans. Teamwork is another factor that will enable any management to monitor and motivate the workers. This will ensure among other things no idle time during the usual working ours.
There should be an active and enthusiastic team leader who cheers up fellow workers and listens to them during good times and bad times. Team leaders in many organizations have proved to boost efficiency to higher levels notwithstanding sometimes hard times. This is the point where networking of skills is demonstrated fully. Solving arising discrepancies, complaints and problems will done right here in the team. Workers to be involved in everyday changes and participate in the changes they demand (Gratton, Hailey and Truss 1999).