Agency Visit Paper

Custom Student Mr. Teacher ENG 1001-04 25 July 2016

Agency Visit Paper

In the world of Human Services, being aware of the resources that surround you is one of the most important issues. Our team individually interviewed three agencies where we felt had an importance in the Human Services field. These agencies included are Loaves and Fishes in Sacramento, California, Behavioral Health Resources (BHR) in Olympia, Washington, and Behavioral Counseling and Research Center LLC (B.C.R.C) in Santa Rosa, California. This paper discusses the ethical and legal requirements the agencies are expected to follow.

Loaves and Fishes

_Interviewee and Agency_

The first interview is with Bernadette O’Keefe who is a development director with the Loaves and Fishes agency in Sacramento, California. Loaves and Fishes were founded in 1983 and are governed by directors selected by Loaves and Fishes along with the community-at-large people. Their philosophy is to feed anyone who is hungry and shelter anyone who is homeless (Loaves and Fishes, n.d.).

_Services provided and Population served_

This agency has 14 programs which do not include the affiliate programs. The 14 programs include: Advocacy, Animal Emergency Services, Daily Bread Day Labor, Dining Room, Friendship Park, Genesis, Guest Health Outreach, Jail Visitation, Library, Mary House, Mustard Seed School, Sister Nora’s Place, Warehouse/Procurement, and Wash House. Loaves and Fishes serve over 600-800 homeless people every day (Loaves and Fishes, n.d.).

They feed approx 600-800 people a day except for Thanksgiving which they celebrate the week before. They also have mental health for the homeless and a woman’s day shelter. They supply people with showers, feminine products and a hot breakfast. They also give homeless people vouchers for clothing and food places such as McDonalds. They also have a school for homeless children (personal communication, Bernadette O’Keefe, November 3, 2008).

_Requirements for agency interns_

Interns who are working in the school or do jail visits must have clear finger prints (personal communication, Bernadette O’Keefe, November 3, 2008).

_General ethical dilemmas (from the perspective of the interviewee)_

She believed a huge ethical dilemma that they face is protecting people at the shelter when they are working with the police. They are not allowed to release information of who stays at the shelter. Also being sure the donations are spent and what the donator requested. Bernadette stated that a lot of the time when donations are made they will request that it go to a certain department. If the money is not needed in that area they will contact the donator to give the money back. They also do not accept government funding so that they do not have to go by the rules of the government (personal communication, Bernadette O’Keefe, November 3, 2008).

_Ethical dilemmas faced by the specific services provided by this agency_

Confidentiality. Being sure that their visitors are protected (personal communication, Bernadette O’Keefe, November 3, 2008).

_Legal requirements placed on the agency_

In order to stay legal they need to stay out of politics. She gave the example if there is a prop regarding homeless and they would like to vote for or against this they are not allowed to voice this opinion. All they are able to do is simply vote. This all helps them to stay nonprofit (personal communication, Bernadette O’Keefe, November 3, 2008).

_Specific efforts required for compliance with legal requirements_

Audits. They are also required to have financial statements and a 990 form available to the public (personal communication, Bernadette O’Keefe, November 3, 2008).

_Specific efforts by the agency to assist employees in resolving ethical dilemmas_

Executive director handles these issues. They do not put their logo on anything they do not stand behind. They also don’t accept money from certain companies depending upon the service that they offer (personal communication, Bernadette O’Keefe, November 3, 2008).

_System(s) used to collect client/consumer information_

They do not use any systems to collect information. They do not collect client information (personal communication, Bernadette O’Keefe, November 3, 2008).

_Unique challenges currently facing the human services profession_

Staying ethical while helping the public at the same time (personal communication, Bernadette O’Keefe, November 3, 2008).

Behavioral Health Resources

_Interviewee and Agency_

The second interview was with Ellen Reffner who is a human resources specialist with Behavioral Health Resources (BHR) in Olympia, Washington. BHR was founded in 1956 as the Thurston Child Guidance Clinic and over the years have been able to expand into other cities and counties. The mission of BHR is to “respond to community needs by enhancing people’s abilities to lead healthy lives through education, advocacy and comprehensive mental health and chemical dependency services” (Behavioral Health Resources, 2008).

_Services provided and Population served_

Psychiatry, Therapy, case management for individuals (Children to adults and families), housing, employment assistance, recovery from substance abuse and addiction, and referral and linking to resources. The poorest of the poor. The majority of the clients are homeless or receiving services from The Department of Social and Health Services. Ages range from 2 to adult (personal communication, Ellen Reffner, October 27, 2008).

_Requirements for agency interns_

BHR accepts interns in Bachelor and Master’s Degree programs. Interns must be from an accredited college or university and have approval from school. It must be pre-arranged prior to starting (personal communication, Ellen Reffner, October 27, 2008).

_General ethical dilemmas (from the perspective of the interviewee)_

Dilemmas relate to problems that the clients face. Some examples are: denial of symptoms, not staying on meds, keeping clients safe, keeping employment due to substance abuse and addiction, managing crises, finding housing, etc. Depending on the experience level of the clinician it can be overwhelming and stressful to meet the needs of the clientele. It can also be frustrating for clients that continue to relapse or do not have a strong will to be compliant with the treatment plan (personal communication, Ellen Reffner, October 27, 2008).

_Ethical dilemmas faced by the specific services provided by this agency_

Sometimes CPS must get involved due to parental or guardian issues related to drugs. Hospitalization can need to be required and the lack of funds to help the population because of being funded by the county (personal communication, Ellen Reffner, October 27, 2008).

_Legal requirements placed on the agency_

The HIPPA laws require that all files must be confidential and information is only to be shared between clinicians that are involved in a client’s care. Clinicians must have the required credentials to be considered eligible to treat clients. Training and skill updates are required on a periodic basis (personal communication, Ellen Reffner, October 27, 2008).

_Specific efforts required for compliance with legal requirements_

Charts are reviewed periodically to ensure that charting is being done properly. Providers must renew licenses every year and show proof of renewal. It must be kept on file in the office. Staff must stay current with required trainings and updates (personal communication, Ellen Reffner, October 27, 2008). _Specific efforts by the agency to assist employees in resolving ethical dilemmas_

All employees are covered by malpractice insurance through BHR and are encouraged to personally carry it also. The supervisor may be consulted about issues that arise with clients to get advice or direction in the way to proceed in a given situation. Routine evaluations are conducted by supervisors to check in with employees and make sure needs and concerns are being met. In addition this allows to make sure policies are being adhered to and to prevent problems from arising in the future (personal communication, Ellen Reffner, October 27, 2008).

_System(s) used to collect client/consumer information_

Records are kept in the mainframe and backed up by paper files. All intakes are taken on paper and placed in a client’s file. In addition they are put into the computer. Regional Support Network also keeps information about clients and services from different BHR sites (personal communication, Ellen Reffner, October 27, 2008). _Unique challenges currently facing the human services profession_

The caseload can be overwhelming because of all of the clients that need help. BHR is a non-profit organization and gets funding from the county. This being the case money is limited and not as many clients can be served as we would like to help (personal communication, Ellen Reffner, October 27, 2008). _Additional Information_

I have worked for BHR a long time and it is a quality organization. We are always looking for interns. Mental Health and drug addiction are society problems that cross all boundaries and especially for this population the clients are underserved (personal communication, Ellen Reffner, October 27, 2008).

Behavioral Counseling and Resource Center

_Interviewee and Agency_

The third and final interview was with Sabrina Tuhtan a behavioral specialist with Behavioral Counseling and Research Center LLC (B.C.R.C) in Santa Rosa, California. B.C.R.C first started providing solutions to behavior problems in 1980. B.C.R.C.’s mission is “to provide unsurpassed educational and behavioral services to both children and adults by utilizing positive, data based, non-aversive interventions based on functional analysis and the teaching of replacement behaviors” (Behavioral Counseling and Research Center. 2005).

_Services provided and Population served_

1:1 Intervention with a special needs children either in home or at school. The populations served are children ages from 2 to 17 (personal communication, Sabrina Tuhtan, October 23, 2008).

_Requirements for agency interns_

We really do not have interns, it is something that is in the process of being worked through to see if we can come up with some procedures and policies for an internship but as of right now we do not have anything that I know of to share with you(personal communication, Sabrina Tuhtan, October 23, 2008).

_General ethical dilemmas (from the perspective of the interviewee)_

I think it depends on the person and their comfort level. Some people may be OK with toileting a student; others may think it is too invasive. I know that when we match up our kids with our staff we make sure that they are compatible and that everyone’s comfort level is the same. Matching the children with the staff allows for fewer conflicts, challenges, and dilemmas as if we were to just throw our staff into a new client (personal communication, Sabrina Tuhtan, October 23, 2008).

_Ethical dilemmas faced by the specific services provided by this agency_

This question is tough for me. I am a pretty open person and I like to try to understand where all my parents and students are coming from. All my bosses and staff are the same way. We have always taken religion, ethnical background and beliefs on what works for the child or family into consideration (personal communication, Sabrina Tuhtan, October 23, 2008).

_Legal requirements placed on the agency_

We all go through a background check and a FBI check. We have to have a Diploma/GED to be hired. We have to have a negative TB test and every year we all have to go to a training to go over Policy and Procedures i.e. sexual harassment, blood born pathogen, and P.A.R.T Training which is different ways of evading violent situations. We also train to retrain a person if they are in harm of themselves and or others. Retraining is a last resort (personal communication, Sabrina Tuhtan, October 23, 2008).

_Specific efforts required for compliance with legal requirements_

Our HR department must have copies of our drivers, background check, TB results, and all our sign in sheets from training’s (personal communication, Sabrina Tuhtan, October 23, 2008).

_Specific efforts by the agency to assist employees in resolving ethical dilemmas_

I can honestly say I haven’t encounter a problem, however, I do know that if there is a situation that involves an ethical dilemma between staff members our bosses will hold a meeting with the staff in an individual meeting and then together. The same goes for any dilemmas with the families, our boss will meet with the staff, then the family and then both if needed (personal communication, Sabrina Tuhtan, October 23, 2008).

_System(s) used to collect client/consumer information_

All our student’s information comes from the following: parents, psychologist, our own observation and our specialist who have worked with the child. We have special paperwork to fill out when observing and then from there we input everything into files both paper and computer (personal communication, Sabrina Tuhtan, October 23, 2008).

_Unique challenges currently facing the human services profession_

With the number of clients we are now getting, it is hard to get staff that is willing to work with challenging kids. Even now we have kids that haven’t been staffed. Sometimes it can take 6 months to staff one child. I think that is really sad, since these children need some one to help them stay busy and focused (personal communication, Sabrina Tuhtan, October 23, 2008).

_Additional Information_

I’ve been in the business 10 1/2 years and I absolutely love it! But it is truly sad to see the number of disabilities go up over the years. I feel like these kids at times are not given a chance once they are labeled, but even worse I feel for the parents that fight for kids who need the help but can’t get the funding because their kid isn’t severally disabled (personal communication, Sabrina Tuhtan, October 23, 2008).

Conclusion

The importance of ethical and legal issues has been discussed throughout this paper. Each agency discussed offers service to those in need. In order to continue to offer these services they must follow ethical standards.

Reference

Behavioral Counseling and Research Center. 2005. _Mission._ Retrieved on November 4, 2008 from http://www.bcrc.com/

Behavioral Health Resources. 2008. _Mission._ Retrieved on November 4, 2008 from http://www.bhr.org/mission.asp

Loaves and Fishes. (n.d.) _About Us_. Retrieved on November 4, 2008 from http://www.sacloaves.org/about/

B

  • Subject:

  • University/College: University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Date: 25 July 2016

  • Words:

  • Pages:

We will write a custom essay sample on Agency Visit Paper

for only $16.38 $12.9/page

your testimonials