A Quality Leader Essay
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Dr. Karoru Ishikawa is one of the world’s idolized leaders in quality control. His famous quote” Through total quality control with the participation of all employees, including the president, any company can create better products (or service) at a lower cost, increase sales, improve profit and make the company into a better organization” ( Dr. Kaoru Ishikawa) . Ishikawa joined the Union of Japanese Scientist and Engineers, a quality research group back in 1949.
The Japanese was concerned about their industry sector since it was known that American manufacturing was producing cheap toys and defective cameras.
This group took on the responsibility of Japan’s quality-improvement; that was when Ishikawa took the initiative to build on Feigenbaum’s concept of total quality and promoted greater involvement by all employees, from the top management to the front-line staff, by reducing reliance on quality professionals and quality departments.
He advocated collecting and analyzing factual data using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total quality.
Like others, Ishikawa believed that quality begins with the customer and therefore, understanding customers’ needs is the basis for improvement, and that complaints should be actively sought. (Evans, 2010 pg 110) Background Kaoru Ishikawa was born in 1915 in Tokyo. He graduated from Tokyo University in 1939 with a degree in Applied Chemistry.
In his brief tour in the military as a Naval Technical Officer In charge of 600 workers to construct a factory he quoted “This experience he says was invaluable to Quality Control activities later on. ”, (Dr. Kaoru Ishikawa) He worked for Nissan Liquid Fuel Company from 1941-1947 before he was appointed associate Professor of the University of Tokyo. In 1949 He joined the Union of Japanese Scientist and Engineers because he wanted to change the way people thought about work and help management improve the quality of their product. In 1970 Dr.
Ishikawa started conducting quality control training seminars. Around 1978 Dr. Ishikawa became the President of Musashi Institute of Technology. Upon Ishikawa’s 1989 death, Dr. Juran delivered this message: “There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. ” (Dr. Joseph M. Juran) Primary work and significant accomplishments
Dr. Kaoru Ishikawa accomplishments have include helping thousands of companies, like IBM, Bridgestone, and Komatsu, to turn out higher quality products at considerable lower costs. His book,”What is Total Quality Control? The Japanese Way”, Prentice Hall, Inc. was a best seller in business books. He has been awarded the Deming Prize and the Nihon Keizai Press Prize, the Industrial Standardization Prize for his writings on Quality Control, and the Grant Award in 1971 from the American Society for Quality Control for his education programmer on Quality Control. Process Improvement Japan, 2012).
His creation of the fishbone diagram, the user can see all possible root causes of process imperfections. There are many other accomplishments that Dr. Ishikawa has made, which you can find in books and online. These were deserving awards due to his unselfish work ethics and have truly made him a quality genius. Conclusion Through total quality control a company of any type can stay in business, make products at lower cost, and endure great productivity from its workers. Dr Ishikawa wanted to change the way workers and management do business.
Quality should start with the customer and it can be done using his writings, fishbone diagram, and other tools like control charts, run charts, histogram, scatter diagram, Pareto charts, and flowcharts. His knowledge was needed in a time when people wanted a product that will last and was supported by the company who makes it. His many accomplishments and strong work ethics influenced many companies to change and many of those companies are still in business today. Dr. Ishikawa is truly a leader in quality control.