Staffing Organizations

Custom Student Mr. Teacher ENG 1001-04 13 March 2016

Staffing Organizations

Our interview process today will last approximately 30 minutes and consist of 10 questions. The 5 behavior questions will be based on your work and life experiences. The next 5 questions will be based on how you would handle particular situations. Before answering any of the questions please take a few seconds to think about the questions and your responses.

Behavior Questions:
1. Tell of a time when you had to lead your team to achieve goals set by management.

2. Give a time when one of your suggestions was put into practice by your supervisor.

3. Give an example of an occasion in which you had to conform to a policy that you did not agree with.

4. Tell of a time when you had to use your fact finding skills to gain information and/or knowledge to solve a problem.

5. Tell of a time when you went above and beyond to help a customer.

Situational Questions:
6. Management asks you to design and implement a new display that will
promote the new store product to increase sales. How would you handle?

7. You realize a particular product is a great seller and you want to order more, but management wants inventory reduced. How would you convince management to change their minds?

8. The holiday season is here and sales associates are complaining about customers and working long hours. How do you motivate your department’s sales associates and change the negative attitudes?

9. A department co-worker comes to you stating a specific sales associate is not pulling their weight to complete assigned duties. How do you handle it?

10. You have a customer who returns a product that is broken and wants a refund, but policy only allows for store credit without a receipt. How do you handle the customer and return?

Question #4:

Behavior Question 1:
INTERVIEW QUESTION
SCORING KEY
Tell of a time when you had to lead your team to achieve goals set by management.
1 – Applicant has not lead a team to achieve goals
2 – Applicant has lead team, but unable to achieve all the goals set by management
3 – Applicant has lead team and able to achieve all goals set by management

Behavior Question 2:
INTERVIEW QUESTION
SCORING KEY
Give a time when one of your suggestions was put into practice by your supervisor.
1 – Applicant has not made any suggestions to supervisor
2 – Applicant has made suggestions, but supervisor did not put into practice
3 – Applicant has made suggestions and supervisor put suggestions into practice

Behavior Question 3:
INTERVIEW QUESTION
SCORING KEY
Give an example of an occasion in which you had to conform to a policy that you did not agree with.
1 – Applicant did not mention any situation of conforming to policy
2 – Applicant identified the situation of conforming to policy, but did not state how they resolved
3 – Applicant identified the situation of conforming to policy and stated how they resolved the situation with management

Behavior Question 4:
INTERVIEW QUESTION
SCORING KEY
Tell of a time when you had to use your fact finding skills to gain information and/or knowledge to solve a problem.
1 – Applicant did not mention any situation of fact finding to solve problem
2 – Applicant identified a problem, but did not provide detail of how they gained information and resolved problem 3 – Applicant identified a problem provided the details of how they gained information and how they resolved the problem

Behavior Question 5:
INTERVIEW QUESTION
SCORING KEY
Tell of a time when you went above and beyond to help a customer.
1 – Applicant fails to mention any concepts related to customer services or problem solving ability.
2 – Applicants understands customer service question, but fails to provide solution.
3 – Applicant provides understanding of exceptional customer services and a solution.

Situational Question 6:
INTERVIEW QUESTION
SCORING KEY
Management asks you to design and implement a new display that will promote
the new store product to increase sales. How would you handle?
1 – Applicant unable to provide knowledge or skill of setting up display
2 – Applicant provide knowledge and skill to set up display, but lacks ability to setup display
3 – Applicant provides knowledge and skill to set up display and provides examples of how they would set up display

Situational Question 7:
INTERVIEW QUESTION
SCORING KEY
You realize a particular product is a great seller and you want to order more, but management wants inventory reduced. How would you convince management to change their minds?
1 – Applicant has no knowledge of how to determine great selling product
2 – Applicant has knowledge of how to determine great selling product, but can’t convince management to change minds (This can be vice versa also-has no knowledge of how to determine great selling product, but has knowledge and skill to convince management to change mind.)
3 – Applicant has knowledge of great selling product, able to convince management to change mind and provides example

Situational Question 8:
INTERVIEW QUESTION
SCORING KEY
The holiday season is here and sales associates are complaining about customers and working long hours. How do you motivate your department’s sales associates and change the negative attitudes?
1- Applicant is not concerned that sales associates are complaining and negative
2 – Applicant acknowledges the sales associates are complaining and negative, but does not have ability to motivate or change negative attitudes
3 – Applicant acknowledges the sales associates are complaining and negative and provides motivation to change their negative attitudes and provides example

Situational Question 9:
INTERVIEW QUESTION
SCORING KEY
A department co-worker comes to you stating a specific sales associate is not
pulling their weight to complete assigned duties. How do you handle it?
1 – Applicant does not have ability to address situation
2 – Applicant understand the situation, but does not have ability to provide solution
3 – Applicant understand the situation and provides example of how to resolve situation

Situational Question 10:
INTERVIEW QUESTION
SCORING KEY
You have a customer who returns a product that is broken and wants a refund, but policy only allows for store credit without a receipt. How do you handle the customer and return?
1 – Applicant has not knowledge of store policies and procedures
2 – Applicant has knowledge of stores policies and procedures, but does not have a solution to resolve customer conflict (This can be vice versa in the applicant has no knowledge of stores policies and procedures, but has a solution to resolve customer conflict.)
3 – Application has knowledge of stores policies and procedures and provides a resolution to the customer situation

A+

  • Subject:

  • University/College: University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Date: 13 March 2016

  • Words:

  • Pages:

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