Bi The terms and conditions of your employment are a statement and instruction of what the employer’s expect of their staff and your job description. Employer’s expect their staff to read and follow the policy and procedures that the home have. and to attend all training and update they have and to attend supervision and any observations.
Bii ·Employee’s name
Biii Change of address and Change of next of kin
Biv The grievance should be raised verbally with your immediate superior. This should be done in confidence giving full details and sufficient time to consider the facts of the case and where appropriate take corrective action. Should your immediate superior not be able to satisfactorily resolve the grievance, the matter should be referred either verbally or in writing to the care home manger whose decision will be final. An employee is entitled to have another present at any stage of the procedure.
Bv Data protection It is agreed no data is to be passed on to anyone without clients or next of kin consent and data about the clients or employees is not to be passed on or leave the premises, without permission of the home manager Grievance are concerns, problems or complaints that employees raise with their employer. There is no legally binding process that you or your employer must follow when raising or handling a grievance at work. However, there are some principles you and your employer should observe. Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever.
Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. anti-discriminatory practice is the main strategy in combating discrimination. It is action taken to prevent discrimination on the grounds of race, class, gender, disability etc. and takes into account how we behave towards other individuals. All employees in a care setting should promote this practice in the workplace as it is key to combating prejudice, in doing so they are trying to eradicate discrimination and promote equality for service users and for staff. health and safety
No workplace is entirely risk free, but it is every employer’s responsibility to make sure that the potential for accidents at work is eliminated or minimised. You have the right to work in a safe environment, without unnecessary risk from accidents. Confidentiality is the protection of personal information. Confidentiality means keeping a client’s information between you and the client, and not telling others including co-workers, friends, family, etc. Examples of maintaining confidentiality include:
individual files are locked and secured support workers do not tell other people what is in a client’s file unless they have permission from the client information about clients is not told to people who do not need to know clients’ medical details are not discussed without their consent adult clients have the right to keep any information about themselves confidential, which includes that information being kept from family and friends. Whistleblowing is when a worker reports suspected wrongdoing at work. Officially this is called ‘making a disclosure in the public interest’. A worker can report things that aren’t right, are illegal or if anyone at work is neglecting their duties, including: someone’s health and safety is in danger.
Bvi The role you perform as a health care assistant depends on the state and the type of facility you work in. According to Department of Health, a health care assistant’s role depends on certification level, with each advanced level increasing in procedures performed. Work locations include hospitals, medical offices or clinics, nursing home, rehabilitation facilities, or in the person’s home. Your role as a health care assistant often focuses on helping patients with personal care such as bathing, feeding, dressing and mobility, such as going to the bathroom or taking walks.
Bvii a) a great position to influence the quality of care to the residents of the home by setting standards of care for the carers to work to. They would need to be client led-always giving the person you are looking after his/her own choice/decision over what he/she would like done for them. After all they are the employers really. So showing respect at all times coupled with privacy and dignity when bathing or assisting them in toilet routines. Knocking on doors and waiting before entering a room is a basic must.
But the ideal carer is one who gets pleasure out of being helpful rather than regarding his/her role as just a mere job. Since care jobs pay low wages it is really vocational work b) that if a carer wants the clients to do as they are told rather than being given choices and respect, then their quality of life becomes miserable and they will dread that particular ‘so-called’ carer being around!
Bviii my work is directly impacted by all of the above every day. Codes of Practice and Occupational Standards form our ageny’s mission, vision and values. Legislation dictates our level and quality of care. Government initiatives impact the people we serve. I am a direct care support professional in the field of caring for persons with multiple disabilities, including developmental disabilities
Bix a) care quality commission
b) (CQC) makes sure care services in England provide people with safe, effective, compassionate and high quality care, and encourages these services to make improvements. (social worker) The social care system provides this support for those who need it to help them keep their independence and dignity.