1.1 Knowing the purpose of communication is knowing how to communicate with people in different ways, whether it’s starting a conversation with someone or sending a message it is important to know the purpose of communication when contacting another person or company as I need to find out information and normally very specific information.
1.2 If you know the audience you are communicating with you have to adapt to an acceptable way of communicating. For example, If a business man or woman with many years of experience will be able to understand more complex business jargon where as a new employee to a business would need things explaining in a jargon-less way, unless you also clearly explain what the technical term means but this can be time consuming. As I’m quite new to the world of businesss there is a lot of jargon I don’t understand so sometimes I need things explained to me in more detail.
2.3 There are different ways of write, colloquil, casual and formal, the reason you would use different styles of writing is to adapt to different people and situations. It all depends on how it is indended to be said and what the document will be used for.
* Casual language is something that we use to communicate with family and close friends. Most of the time its quite informal.
* Colloquial language is an informal conversational style of writing.
* Formal language is used mostly within business communication and is usually based with professional intention.
2.6 The most important reason for the use of correct grammar, punctuation and spelling is to make sure that the person/company receiving the information is able to read it accurately. It is also very important as any documents created with imperfections such as spelling and grammar can look unprofesional and reflect negatively on the company.
2.7 Plain English is language used for the type of communication that avoids technical language and keeps things simple and easy to understand. Plain english is very important when setting out laws and general laws.
2.8 All written work I do has to be proofread because most of the time the content is very important. This related to spelling and grammar, it reflects massively on the company and it’s important to keep all written work to a high standard. Proofreading gives me the oppurtunity to make any corrections and/or edit the document so its easier to read and interprit.
3.1 When I’m presenting information it’s important that I make the information easy to understand for everyone. I need to make sure I’m not talking too fast and I speak with a clear tone. Before I present any information I make sure plan what to say, get rid of any unnececary details and make sure its presented in some sort of logical order.
3.2 When making contributions to a conversations or discussions it’s very important to ask the right questions and not waste anybodys time. For example, asking the speaker to expand there points and for them to explain in greater detail. It’s also very important to to stay on topic and not drift away from whats important. Body language is also important, it’s best to look posotive and interested even if youre not. Be friendly and learn to disagree politely.
3.3 Listening is one of the most important parts of communication, if you are given a job and want to perform it well you must be a good listener. Being a good listener can reflect not only on your work but also your personality.
Methods of active listening include:
* Listening calmly without interrupting, so that I let the other person speak and show that that I care and respect them * Asking others to repeat if you dont anything, in order to avoid mistakeswhen taking notes * Taking note of important points, so that I do not forget or miss out on any important points. Confirming what I’ve understood, so that there is no misunderstanding of information.
3.4 The purpose of summarising verbal communication is to make sure you identify important points, thoughts and feelings that may have been spoken about,to get a better understanding of the topic discussed and have a clearer outline of the topic in question.
4.1 Ways of getting feedback from communitcation are * Collecting data from the conversation or presentation * Taking action on the topic of converstation if needs be * Communicate the feedback with a member of staff or manager
4.2 Feedback is very important in the workplace, it helps develop my skills inside and outside of work whilst continually imporving my communication skills. Developing my communication skills will also reflect on the company I work for which improves or maintaines its reputation.