Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. Written communication method Purpose in the workplace Technical or expository writing Why the classification was chosen Email Sharing of information with one person or a small number or make a request Technical and Expository An email would be technical if the intention is to convey information, but it could also be used in an expository fashion if it were used to make an attempt at persuasion. Memo Spread information to a large group of people Technical A memo is technical because it is used to communicate information about changes or coming events
Letter Used to communicate with outside sources Expository Letters are used for sales or to try to convince someone to think in a certain direction Manual Training and Documentation Technical Contains technical information and instructions for different processes and items within the company Website Company intranet or website Technical and Expository The content would determine the reason for each. If it is a support page, it would be technical. If it was a sales page, it would be expository. Other (if applicable)
Internal Communicator Service Internal communication and sharing of data by a collective group Technical Used to share information within a sales group or ask for assistance in a support team Answer the following questions, no longer than 2 pages total. Please keep the questions and answers together. Please type your name at the top. What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace?
Who is responsible for the technical writing in your workplace? The most common form of written communication where I work would be technical memos from our HR department to notify us of any new policies or procedures being put into place. But, the majority of technical writing is performed by the IT department to document procedures or other things so that anyone on call can accomplish the necessary tasks.