3.1 Explain why it is important to work in partnership with others. It is important that you work in partnership with all of the people surrounding the individuals that you are supporting, in order to ensure the best possible support and care are provided. This will include Carers, Families, Advocates and other people who are sometimes called “Significant Others”. In order to work well in partnership, there has to be good communication therefore you will need to have good communication skills. Other people may be able to provide useful information to support you in your work, and you may be able to find useful information to support them in being part of the individual’s life. An example might be if there are communication difficulties. A Carer or Family member can share information on how you can communicate efficiently with the individual. Therefore this enables the individual to be listened to and supported in ways that they desire and choose.
3.2 Identify ways of working that can help improve partnership working. To learn from other and working in partnership is important. It will help you to understand the aims and objectives of different people and partner Organisations, as they may have different views, attitudes, and approaches. It is important that everyone’s focus is on providing the best care to individuals. By supporting the individual to achieve goals and to be as independent as possible, to respect and maintain the dignity and privacy of individuals. Making sure you promote equal opportunities and respect diversity and different cultures and values. By making sure you report dangerous, abusive, discriminatory or exploitative behavour or practice. By Communicating in an appropriate, open, accurate and straight forward way. Treat everyone as an individual. You must share knowledge and respect views of others, help to achieve positive outcomes for individuals. Always feedback any concerns you may have to your manager/supervisor, even if it feels minor to you it can be important evidence.
3.3 Identify skills and approaches needed for resolving conflicts. Skills and approaches you will need for resolving conflicts are managing your stress levels, remaining calm in all situations, being aware of both verbal and non-verbal communication, by making sure you do not use any jargon and talking so everyone involved can understand you. Make sure you control your emotions and behaviour towards others, as aggressive behaviour can be intimidating. Avoid threatening others, pay attention to the feelings being expressed as well as the spoken words. Respect the differences of the individual, develop a readiness to forgive and forget. Have the ability to compromise, try and find a way to resolve the situation. Try to avoid making assumptions and accusations, as this can make the situation much worse. You must try not to over generalise and stick to the facts of what went on. Active listening plays a big part in trying to resolve conflict, as the person will feel that you are paying attention to them.
3.4 Explain when and how to access support and advice about: Partnership working – You will need to seek advice and support when there is a dilemma that you need help in solving. Support and advice can come from your colleagues, your supervisor/manager, external agencies i.e. Care Quality Commission, Social Services, Unions i.e. Trade Union. Carer’s Organisations such like the Health Care Professionals Council, Workforce Development Council and Sector Skills Council for Care. Resolving conflict – You can resolve conflict with colleagues or managers by going to Employment Counselling or Mentoring Support or where possible you can go to a Trade Union. Issues with individuals or their families you can go to an Independent Advisory Organisation such like Citizens Advice Bauru.