There are seven learning outcomes to this unit-
1. Understand partnership working with families 2. Be able to establish and maintain positive relationships with families 3. Be able to plan shared approaches to the care and support of individuals with families 4. Be able to work with families to access support in their role as carers 5. Be able to exchange and record information about partnership work with families 6. Be able to contribute to reviewing partnership work with families 7. Be able to provide feedback about support for families
Analyse the contribution of families to the care and/or support of individuals
Families contribute a lot to the care and support of individuals in care in many ways. In the first place, it is the family that is the first port of call in terms of care in the sense that it is the family that acknowledges that a member of their family requires professional care and takes the matter to body responsible. It is the family that provides the critical information on the condition of the individual before the experts begin their assessments. When an individual has been admitted into care or wants to remain living independently at home the family provides stability by constant visits and encouragement as well as in times of crisis the family can provide calm and understanding as they know the individual better than anyone. The family can also provide financial management if requested to do so. Overall the family provides stability, comfort, support and love and affection unconditionally whilst needed.
Identify factors that may affect the level of involvement of family members in care and/or support
There are many factors that may affect the level of involvement of family members in the care and support of individuals. Different work commitments of family members if they are all in full time employment, distance, willingness to travel or restriction on time available, ability to travel or drive, as well as a good or poor relationship with the individual, all these can have an affect on the level of family involvement.
Describe dilemmas or conflicts that may arise when working in partnership with families to support individuals
There can be many dilemmas and differences of opinion and/or philosophy in terms of appropriate use of funds, discipline, seeking employment, and relationships with extended family. For example, Issues deciding on the level and types of food supplied by families to the service user.
Explain how the attitudes of a worker affect partnership working with families
It is absolutely important that I remains positive and supportive at all times. They should always listen to their opinion and should accept that their input will benefit the relationship between carers and the family of the individual. It would clearly be detrimental to the way the partnership should run if the carer considered they know best, started to be negative and ignored the input of family members.
Describe principles for addressing dilemmas or conflicts that may arise in relationships with families
Principles are like rules for a situation – the rules in this case would be making sure you don’t breach confidentiality – just because people are related, doesn’t mean you can necessarily share information as you like; maintain good records; ask permission before sharing information; seek help appropriately from line managers so you don’t step outside your own role; remain neutral and diplomatic at all times.
Describe ways to challenge information or support that is discriminatory or inaccessible
There are a few ways of challenging information or support that is discriminatory or inaccessible. This could be verbally in which case the care worker can challenge the situation, a written complaint can be made to the person/body responsible and the matter can be referred for legal action and for the matter to be pursued in court.