1.1Identify different reasons why people communicate. The need to communicate is important as it conveys information needed for people to learn, understand and grow. Communication is essential to the learning of all knowledge. Communication can help build and maintain relationships with others as well as being used to express emotion, physical pain or mood.
1.2Explain how effective communication affects all aspects of own work. Communicating effectively can help a person learn their job quicker, easier and better. A more knowledgeable understanding of a task or situation can be directly contribute if the person has had information communicated to them in a precise, clear and orderly fashion.
1.3Explain why it is important to observe an individual’s reactions when communicating with them. A service user’s reaction to staff can help them make a better judgment on how to proceed depending on the resident’s verbal response, eye contact, body language, posture and temperament. As many service users are unable to talk or respond in a truthful manner, looking for other signs is essential to the job.
Being able to reduce barriers to communication 3.1Identify barriers to communication. There are many communication barriers to consider when a service user does not use English as their native language. Getting to learn what level a service users English is at is priority as miscommunication can lead to misunderstandings by the carer. Other barriers include hearing impairment, the use of slang, tiredness, loud background noises, learning difficulties, disinterest by the service user and fear.
3.4Identify sources of information and support or services to enable more effective communication. One of the more recent ways to allow people to communicate along a language divide is PC’s. Many programs including Google Translate, iTranslate or Jibbigo Voice allow users to write or verbally talk into a device which translates their language into another. A more traditional method would be a translator which could be provided by social services, the police, an embassy or consort.
Be able to apply principles and practices relating to confidentiality at work 4 4.1Explain the term ‘confidentiality’. The Concise Oxford Dictionary defines ‘confidentiality’ as being ‘entrusted with private or restricted information’. In medical terms this would mean that sensitive information is only accessible to those who have the authority to use it.
4.3Describe situations where information normally considered to be confidential might need to be passed on. One possible situation for confidential information to be passed on is when a doctor requests it for a service user who has been struck down with an illness, disease or ailment. This information may help give the doctor a better understanding of the service user’s condition thus allowing them to give a better diagnosis. Another situation may involve the abuse of a service user and confidential information being passed on to the police so that they may be able to build a ‘picture’ so it can be used in a prosecution.
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