1. Know the statutory responsibilities & rights of employees & employers within own area of work.
1.1 List the aspects of employment covered by law
Every aspect of employment is covered by law, and this reflects in an employee’s contract which is given to them on their first day of employment. The Series of laws that relate to the conditions of work include:
Health & safety
Redundancy & dismissals
Union rights & consultation
Employment law is different in different countries. These are the main laws in employment.
1.2 List the main features of current employment legislation Equalities
Health & safety legislation
1.3 Outline why legislation relating to employment exists
The reason why legislation relating to employment exists is to stop workers being exploited by employers and to protect the rights of their employee’s and to make sure that they have everything they need such as minimum wage, safety standards, holiday entitlement, maternity leave & pay, redundancy pay, age requirement, maximum working hours. 1.4 Identify sources and types of information and advice available in relation to employment responsibilities and rights
Terms & conditions
These are the main sources and information that are available to employees to see their responsibilities and rights. Understand agreed ways of working that protect own relationship with the employer 2.1 Describe the terms & conditions of own contract of employment My contract has information about my wage, job title, holidays, grievance procedure, contracted hours, and is for me and my employer Bayfield Court
2.2 Describe the information shown on own pay statement
My payslip includes my payroll information, amount of money I have in the tax year, national insurance I have paid, and my monthly wage. 2.3 Describe the procedures to follow in event of a grievance As in my contract in the event of grievance I must report to the deputy, then my manager. If I feel I am not getting the support then I can take the matter further to my Operations director and in other instance to an outside body for arbitration. 2.4 Identify the personal information that must be kept up to date with my own employer
Date of Birth
Education & Qualifications
National Insurance number
Bank/Building society account
2.5 Explained agreed ways of working with your employers
In my place of work I handle sensitive data which includes information about residents and their needs, ensuring that this data is treated with confidence and not discuss this with anyone else apart from my deputy manager. If there was anything regarding residents and their wellbeing or if I felt that there was any abuse or detrimental I must report this straight to my deputy manager. I must always report grievances in the correct procedure – Deputy then manger. To resolve any conflicts or disagreements between myself, residents, family members and/or other members of staff I must report to my deputy.
To follow the health & safety procedures put into place by my manager & company as they are for the wellbeing of myself, other members of staff, residents, etc. Understand own role fits within the wider context of the sector 3.1 Explain how own role fits within the delivery of the service provider My role as a senior carer ensure that the rights of the residents are met, in my place if work we have 7 care staff and 2 seniors per day shift to cover 46 residents. We have 3 staff on ground floor with 1 senior, two staff on middle floor and 2 staff on top floor with 1 senior covering them. For night shifts we have 1 carer per floor plus a floater that goes where they are needed throughout the night and 1 senior. 3.2 Explain the effect of own role on service provision
My own role as a senior carer is significant to the running of Bayfield Court because without me we would not be able to care for the needs of our residents adequately & more importantly we would not be meeting the standards set by CQC 3.3 Describe how my role links to the wider sector
My job fits into my time as I am on the ground worker, I am the one who is with the residents on a day to day basis, I see what they are going through and what their needs are, if I feel that a resident is poorly or in need of something then I am the person that will report to my deputy manager who will then put measure into place that will assist me in my job role. 3.4 Describe the main roles & responsibilities of representative bodies that influence the wider sector The CQC are the main body that influence the wider sector, their role within the care community.
CQC is the regulator for the health & social care services in England. A regulator is an organisation that checks services meet the government’s standards or rules about care. CQC are responsible for policies, procedures, and training guidelines, rights of people in health & social care and laws within health & social care settings, including people who are kept under the mental health act. Understand career pathways available within own and related sectors 4.1 Explore different types of occupational opportunities
There are many different types of opportunities for me as a senior. I can progress in my company to become a deputy or manger, but I can also move into other career paths such as into nursing for NHS or private sector, social workers and so on. Opportunities are endless if you have the right motivation and time. 4.2 Identify sources of information related to a chosen career pathway If I needed information related to a chosen career pathway I would start my search within the Care Community and look into: Care homes, hospitals, social workers, CQC, residents and so on. 4.3 Identify next steps in own career pathway
Next steps for me are to complete my level 3 NVQ, I could move up to deputy manager which means I could eventually be running my own Care home by becoming a manager. Understand how issues of public concern may affect the image and delivery of services in the sector 5.1 Identify occasions where the public have raised concerns regarding issues within the sector An example where the public raised concern:
Orchid View in Copthorne was run by Southern Cross and closed in 2011 after being exposed by whistle blower Lisa Martin. She first told police about problems at the home after nineteen unexplained deaths. An inquest heard five of those who died had suffered neglect and residents were left soiled and unattended, and one nightshift saw staff make 28 drug errors. These were appalling and the home was closed down. This case however looked into by CQC and how whistle blowers deal with cases of abuse and finding a job afterwards. “(Lisa Martin) later revealed she had not been able to find employment for years after exposing the abuse.
Her case then led to calls for an inquiry into how whistle-blowers are treated. The case was discussed in the House of Commons, Mr Hunt referred to the Francis Report and said: “We also need to do more…to help whistle-blowers working in care homes because there are so many care homes (that) can’t just depend on inspectors to get this right, and we’ve also introduced the ability to prosecute offenders which didn’t exist before.” http://www.bbc.co.uk/news/uk-england-sussex-27780901
After this case whistle blowing was and still is encouraged in homes. If you cannot report anything to a manager and it is not reported you can go higher and if that doesn’t get anywhere you can report to CQC. 5.2 Outline different viewpoints around an issue of public concern relevant to the sector Some people see abuse in different ways, were as some see abuse as abhorrent and unacceptable in any form, and were as other members of the public see forms of abuse as normal behaviour to reign in wayward residents. Poor moving and handling can be classed as a concern for some members of the public but for carers who are pushed to do their job quickly and with minimum fuss poor moving and handling is an everyday way of life. 5.3 Describe how issues of public concern have altered public views of the sector News reporting on cases in the health and social care sector which are about abuse of vulnerable people in their care has raised issues of public concern.
Everyone has grand-parents; parents, and possibly siblings, nieces, nephews, grandchildren who at some point in their lives will use the care sector (for example hospitals for birth) so therefore any abuse reported does worry and upset the public, rising public concern. CQC is always updating and amending policies & procedures to avoid these from happening again and to further protect service users from abuse. 5.4 Describe recent changes in service delivery which have affect own work area This as follows is from CQC website regarding the unfortunate incidents that happened at Orchid View in Copthorne was run by Southern Cross. The report highlighted: People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
People should get safe and appropriate care that meets their needs and supports their rights (outcome 4) Food and drink should meet people’s individual dietary needs (outcome 5) People should be protected from abuse and staff should respect their human rights (outcome 7) People should be given the medicines they need when they need them, and in a safe way (outcome 9) There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13) Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14) The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16) This has been added and used to improve policies and procedures in the health and social care sector, making recent changes.