It is amazing that 93% of our means of communicating is non-verbal of which 55% are by hand gestures, body posture and facial expressions. Aside from the three mentioned, other non-verbal signals are: touch, eye contact, personal space or distance, tone of voice which is different from the actual speaking, and personal appearance which includes the clothes and the color and also the hairstyle as they give a clue on the mood of the person.
With all these non-verbal forms of communication, it will not be surprising at all if one can conduct an entire meeting in non-verbal mode. When everyone is seated in a conference room, the Chair begins by calling the meeting to order. He can do so in a non-verbal way. With a tap on the table, a slight nod of his head, he directs his eyes on the secretary to read the Minutes of the last meeting. He maintains eye contact with all those present, especially the person speaking.
This is to acknowledge and assure that person that he is listening and is interested in what he has to say. When the Chair’s tone is earnest and firm, he is telling the Body that the issue must be given top priority. It has been observed that two people engaged in conversation tended to mirror the other’s position. When the Chair matches the body posturing of a proponent, he is very likely to give his approval. When he sits back, plays with his pen, frowns or pouts his lips, he is having some reservations on the proposal.
Occasional nodding of his head while maintaining eye contact with the people in the room is his way of keeping the discussion going. A slight raise of his brows and a brief nod at the direction of a person is an invitation for comment. At the end of the meeting, a slight tap on the shoulder is like saying “Nice job! ” Scientific study notes that there are more nerves between the brain and the hands than anywhere else in the body. The activities of the arms, hands and fingers are largely because of the workings of the mind.
Non-verbal signals are exactly what the mind wants to say.
Wagner, K. V.. (2008). Types of Non-Verbal Communication. About. Com:Psychology. Retrieved Frebruary 15, 2008, from http://psychology. about. com/od/nonverbalcommunication/a/nonverbaltypes. htm Riding, C. (2005). Establishing and Maintaining Relationships with Customers Retrieved February 15, 2008, from http://www. rsc-necotland. ac. uk/ie/Relationships_with_Customers/Establishing%20and%20maintaining%20relationships%20with%20customers%20version%202-130. htm
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