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The role of the health and social care worker Essay


1.1 Explain how a working relationship is different from a personal relationship. There are significant differences in a working relationship and the kind of personal relationships you may have with your friends or family. A working relationship is different because of: specific objectives and purpose; professional boundaries( limits that tell you what you can and cannot do in your job role ); professional codes of conduct; employer policies and procedures; time limits; being in some cases a one-way relationship. Personal relationships are based on emotions and are informal. In personal relationships you often share support between each other and feelings and thoughts as you can be who you are with family or friends. Personal relationships involve doing things together outside of work.

1.2 Describe different working relationships in health and social care settings. There are different working relationships in the Health and Social Care setting. These include, work colleagues such as nurses, hca, housekeeper, ward clerk, domestic, hostess, managers, doctors. For each individual you develop a different type of working relationship and some will be more formal than others. But they are not the only relationships that we can work with in our own organisation, we have other relationships with colleagues in other organisations. The staff have to learn to get along with each other, that may be been moved to a new team that will function differently from the last place we worked.

However, some ground rules to make sure that we can work well with others can be used in most situations, – find out the ways in which decisions are reached and the team members who should be included. ; – always ask for advice and clarify anything you are not sure about. ; – do not assume that everything is the same in every workplace. ; – recognise that every team member, regardless of their role and status, has an essential contribution to make. ; – value the input of all colleagues and recognize its importance. ; – make sure that the way we your is not increasing the workload of others or hindering them in carrying out their work.


2.1 Describe why it is important to adhere to the agreed scope of the job role.

There are many different roles within social care, and your job should have a clear job description so that we know the areas for which we are responsible. The job description will form part of our contract with our employer and is likely to include information about : the responsibilities of the role

where the work is to be done
who will supervise the work
who the line manager is for the work
any staff you will be responsible for.

It will also tell me the rate of pay and the hours i will need to work. The job description will vary depending on the employer. The scope of our job role is the sum of everything we have to do to get our job done. It describes what activities you need to do, how, when, where and who with. It´s important that i work within the scope of our job role because if we don´t, we may jeopardise the health, safety and well – being of many people.

2.2 Access full and up-to-date details of agreed ways of working. Agree ways of working include:

formal procedures, which are prescribed, rigid ways of working that we are legally obliged to follow exactly as written. less formal procedures, which allow for flexibility of working in situations where rigid procedures will not meet individual needs. Agreed ways of working with the people we care for and support need to be updated frequently, to take account of changes in, for example, their health and social care needs, medical advances and legislation.

1. Example of one of our day to day work activities.

Where could i find a agreed way of working how to move or help a patient from bed to chair, will find in Moving and Handling Risk Assessment. We have full access to a care plan, all risk assessments and need assessments also policies and procedures. We need to up to date any agreed ways of working, in everytime there are a change of a procedures or information regarding with the patients.

2.3 Implement agreed ways of working.

We have a legal and a moral responsabilitiy to follow agreed ways of working, as a failure to do so could jeopardise the health, safety and well – being of everyone concerned. For the same reason, we must never carry out any activity that has not been agreed and written into my job role. Policies and procedures are an important way of knowing that we are working in the way that our employer requires.


3.1 Explain why it is important to work in partnership with others. To work in partnerships with others it is very important, it enables people with different skills and qualities to come together to meet all of an individual´s ( patients ) needs. Effective partnership are about good teamwork, and in order to work well, they require some basic ground rules. These need to include agreements on:

roles and responsibilities
decision making
resolving conflicts
sharing information.

It is very important that you work in partnership with your colleagues and all other people. This will include carers, families, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people. We work in partnership with others so we can give patients the best possible care, to get help and support, to provide effective practice and to have a happy team with who you work with. For example, on many occasions the nurses contact the doctor to discuss medication or any other health issues; with physio therapist we contact them to know any changes or how to move and handle a patients; occupational therapist will let us know if the patient is ready with their home environment, approaching a task differently, using equipment, adapting their living environment, and finding strategies to reach their goals. Communication is very important whilst working in partnership.

By working together and forming good working partnerships, the more the individual patient or client will benefit and the better their care will be. It could also be a way of safe-guarding against mistakes and misunderstandings that could be detrimental to all involved. 3.2 Demonstrate ways of working that can help improve partnership working. Partnership working in health and social care requires individuals from different organisagions to work together with the people they care for and support to deliver a holistic care package, a combination of services put together to meet all of a person´s ( patients ) needs.

On a personal level, different people may have differnt ideas and approaches, which can be very helpful at times but, if not managed properly, can lead to disagreements. ” I had an experience with an agency nurse, who i worked with in two bays, when finished all the personal care of the patients, the agency nurse asked me if we do the 4º hourly obs, i said yes, then i started doing my 4º hourly obs, for me its more important, then the agency nurse came to see me again and asked me where is the staff room to go for her break, i told her that we still need to do the 4º hourly obs on the other bay, she walked out, thinking that she gone and do it, but no, i saw her going for her break, lucky a student nurse done the obs. ” I shared information with her regarding about the role and responsibility of the way of working.

3.3 Identify skills and approaches needed for resolving conflicts. There are ways of resolving conflicts but the main skills and approaches are to : find out exactly what caused the confict and how people feel; stay calm, listen carefully and respect everyone´s views explore different solutions; different people have different ideas about how to resolve a conflict try the agreed solution. If that doesnt work, try another.

3.4 Demonstrate how and when to access support and advice about:

• partnership working

I done a night shift, early morning we do all the turns, sit up patients to be ready for their breakfast, observations and blood sugars. So, that morning i was working with an agency nurse, that she decided to do her notes, instead of helping me to do our job, so i done the turns and the obs, so i only had to do the blood sugars, so i spoke to her and i asked if she could do the blood sugar, she turn to me and said no, i cant, i have notes to do, upset with her, i told her that i done everything and im just asking for a small favor to do the blood sugars. So the Sister heard me talking and i sound like upset and she asked me what happen, so i told her, she gave me a hug and said to calm down. When the agency nurse saw the Sister talking to me, she decided to do the blood sugars.

• resolving conflicts.

The Sister asked me to calm down while she was listen carefully my conflict with the agency nurse, and the Sister told me, if there is anything you want to talk about, please come to see me.

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