1.1 Explain how a working relationship is different from a personal relationship: Working relations: Working relations are based on formal policies and procedures and also by contract of employment. I have to work to care standards on daily basis and support everyday living of my residents, for example dressing, eating , bathing, activities and personal hygiene. All residents have different needs and I work to meet their needs. Personal relationship: Personal relationship are outside the work place with family, friends, neighbours, etc. Personal must not influence my work with residents.
1.2 The care assistant role is to give assistance and support to residents , as the individual care plan states. When I work with residents I make sure that they are safe nad able to make decisions about their wishes, preferences in day to day activities. When working I have contact with doctors, district nurses, social workers, family and friends of residents. This is to make sure that the individual residents needs are met fully. All my contacts and observations I write record.
2.1 Describe why it is importand to adhere to the agreed scope of the job role. As a care assistant my rolr is to get to know my residents their history, interests, and what kind of support they need to ensure their well being. I am responsible for delivery of service according to care standard, policies and procedures. It is my duty to communicate with my seniors to make sure that all the individual residents needs are met.
2.2 Access full and up to date details of agreed ways of working. In the care plan I can read what are the needs of my residents and what support is needed everyday. I record everything about my work with residents, any changes in their physical state, behavior, who came to see them professionally or privately. This is to make sure that all the carers have access to the information and act accordingly.
2.3 Implement agreed ways of working.
The care plan sets my duties. Policies and procedures are there to be observed and followed. My role is to communicate with my seniors about anything which can ensure the well being of the resident.
3.1 Explain why it is important to work in partnership with others. To ensure continuality of good care team work is very important. Members of the team must communicate to each other any revelant information about residents. This is to be recorded in the care plan, risk assessment, daily and night written reports, verbal handovers from shift to shift.
3.3 Idntify skills and approaches needed for resolving conflicts. In my opinion it is very important, undestanding and patience. When trying to resolve conflict we must listen to both sides. That should be done when the sides are separated. By listening we help them resolve their problems. Experience, relevant training and assistance of fellow care workers gives us the tools to deal with conflict.