The Interview Process The purpose of this essay is to explain the assessment interview process. This essay will feature an imaginary interview involving the client and helping process. The significance of the interview process initiates effective case management and entails direction of the client’s goals (Kyser, 2014). Alyssa is a teenage adolescent girl that was brought into the Juvenile Detention Center by the police. The case manager asks Alyssa to, please fill out the form in her office, so that she can assist Alyssa. She identifies that she likes to fight other teenagers on the intake form. However, Alyssa does not discuss the current problem or issues that she is having. This interview goes from being structural to unstructured (Woodside & McClam, 2013).
The Beginning of the Interview Process The case manager using fact oriented questions are necessary. However, there may be challenges that the case manager has to experience to get Alyssa to open up. Important point the start of the interview helps to establish roles between the client and helper. For example, Alyssa could have been beaten up by the police that is why she does not want to talk. The technique that is used by the case manager in getting Alyssa to open up. Is she gives the client some time to collect her thoughts and re-approaches her. The Middle and End of the Interview Process The middle of the interview helps to give clarification of Alyssa’s eligibility for services.
For example, the case manager identifies Alyssa’s strengths. She asks her what sport are you good at playing? Alyssa smiles and says she loves basketball, focusing on the client’s strengths helps her to open up more. In the closing of an interview summarizing important factors, for example, the problems Alyssa is experiencing, and the services that the agency provides are compatible. The case manager issues her a homework assignment. For example, Alyssa is identifying strengths on the homework assignment (Woodside & McClam, 2013).
Alyssa is showing concern about who will view her record. The case manager explains that she knows privacy is important to Alyssa. The supervisor, consultant, and other staff who are working directly with Alyssa cannot view her record without her signed consent. In explaining to the client there are exceptions in cases of emergency where information may be shared without her consent. For example, suicide, homicide or other life-threatening situations (Woodside & McClam, 2013). Strengths Based Approach Maintaining a plan for Alyssa is focusing on her strengths. This approach will keep her out of trouble and off the streets. For example, social support a referral to (PAL) Police Athletic League will help Alyssa get into basketball. The possibility of her getting on a team is positive.
Another resource that will be helpful for Alyssa is that she receives wrap around services, which is team collaboration (Woodside & McClam, 2013). Active Listening, Questioning and Paraphrasing Throughout the interview, active listening skills from the Probation Officer is necessary to understand and identify the source of Alyssa’s problems. Questioning skills, for example, not talking in big words. For example, “Do your parents have legal custody of you?” Alyssa the client may not understand this question. Paraphrasing this question “Do you live with your parents or family member?” Is more understandable for Alyssa to give a response (Woodside & McClam, 2013).
Responding Skills, Minimal Responses including Reflection & Clarification Responding skills are important in the intake interview Alyssa identifies she likes to fight other teens. The Probation Officer recognizes the body tone Alyssa is giving throughout the interview. Alyssa is giving minimal answers to the questions nodding her head but she is still participating in the interview. In the reflection of Alyssa and the interviewer, Alyssa is asked a question “What makes you want to fight other teens?” The case manager observes Alyssa throwing up her hands in the interview. The case manager uses reflection and says, Alyssa this must be difficult for you did someone upset you. “Alyssa you must be wondering what to do?” In this case summary recording is applicable to this scenario.
Summary recording is an organized presentation of the facts from other types of reports (Woodside & McClam, 2013). In summary, this essay features a discussion on confidentiality with the helper and client. Also, a strengths-based approach was used to support the client Alyssa. The case manager uses active listening skills and questioning skills. This article also features the responding skills, and minimal responses, paraphrasing, reflection, clarification, and summarizing. The significance of the interview process initiates effective case management and entails direction of the client’s goals in the development of an action plan (Kyser, 2014).
McClam — T., & Woodside — M. (2012). The helping process: Assessment to termination. Belmont, CA: Brooks/Cole. Retrieved from: https://ecampus.phoenix.edu/content/eBookLibrary2/content/TOC.aspx?assetdataid=16dadd99-b53a-4b19-a45f-7ce6f70028ee&assetmetaid=a02855d0-0de3-43da-8bc7-a71bd2b42307