Haven't found the Essay You Want?
For Only $12.90/page

The Four Seasons Goes to Paris Essay

Question 1
What has made the Four Seasons so successful for the past 35 years?

* Delivering consistently exceptional service.
* Operated, Not Owned => Organizational structure contributes to success.
* Strong cultural foundation: local culture dictates hotel business culture
* Golden Rule: One should treat others as one would wish to be treated.
* Globally Uniform Standards: flexible in application
* Standard Foundations: Exhibits #4&5 – graphics
* Cultural Diversity & Singularity Quality Experience
* Employee Commitment to Global Standards
* Employees Deliver Intelligent and Enthusiastic Service
* Learn from mistakes at The Pierre, New York
* Recalibrating Employees for Service
* Commitment to Local Business Ethics

Question 2
In what ways does corporate culture play a role in its success?

* Commitment to quality drives outstanding customer service and satisfaction.
* Happy employees means happy customers
* Recruitment and selection of employees is focused on right attitude.
* Standard management practice with the able to break free as necessary.
* Sensitivity to cultural standards still requiring Four Seasons quality
* Chart – Exhibit #8 monochronic and polychronic differences in culture.

Question 3
In what ways do human resource management policies play a role in its success?

* Golden Rule is rubric human resource policy.
* Don’t fire at will. Counseling for better fit. Relational mechanisms.
* Attain of critical mass of calibrated employees to overcome resistance to corporate culture.
* Use hotel opening task-force to drive successful end
* Launch employee recognition program. Self-actualization in Maslow’s hierarchy.
* Creating culturally penetrating policies to assist employees in conforming to Four Season’s quality standards. HR Challenges in Paris:
* Managers work out HR problems. This was challenging in France since they were non-confrontational.
* The Golden Rule was too American.
* Ploychronic culture is based in emotional responses. Managers are required to have more tact and judgment.

Essay Topics:

Sorry, but copying text is forbidden on this website. If you need this or any other sample, we can send it to you via email. Please, specify your valid email address

We can't stand spam as much as you do No, thanks. I prefer suffering on my own

Courtney from Study Moose

Hi there, would you like to get such a paper? How about receiving a customized one? Check it out