Tesco Malaysia is the only hypermarket who provides online shopping. The reason to go online shopping is Tesco has great quality of the products, freshly picked and carefully packed. Besides that, they have wide range, variety of brands for us to choose from. They also have great prices and promotions, the same as in store. Consumer can also collect Clubcard points, just like in store. The main reason of why consumer should go online shopping is Tesco delivery your products to your door in temperature controlled van. It’s convenient for consumer who doesn’t have enough time to go shopping in store.
First of all, consumer will have to register an online account with Tesco and then can start shopping by browsing the product that they want. They are lot categories of groceries including fresh good, grocery, baby, chilled & frozen, drinks, healthy & beauty, household, pets and home, office & gifting.
Currently Tesco are only offering their service to some cities and towns within Klang Valley including Ampang, Bandar Baru Bangi, Bangi, Banting, Batu Caves, Cheras, Cyberjaya, Dengkil, Gombak, Hulu Klang, Hulu Langat, Jenjarom, Kajang, Kapar, Kepong, Kinrara, Klang, Kuala Lumpur, Kuala Selangor, Kuang, Meru, Pelabuhan Klang, Petaling Jaya, Puchong, Putrajaya, Rantau Panjang, Rawang, Selayang, Semenyih, Sepang, Serdang, Serendah, Seri Kembangan, Sungai Buloh, Shah Alam, Subang, Subang Jaya, Telok Panglima Garang. Consumers are required to choose a time slot for delivery.
There are 2 hour time slots and its next day delivery from 10am to 10pm. 7 days a week. The payment type is pay at the door. Payment is taken after delivery, so consumer can amend their order up until 11pm the night before. All payments are by credit or debit card. The deliveries brought to consumer in a temperature controlled van. Consumer can hand back any unwanted items to the driver. Tesco take payment only on the exact items consumer has accepted. Payments are taken at the end of the day of delivery.
There is a Tesco Help Page will be the guidance for the online consumer who seeks for answer known as frequently asked question(FAQ). It’s convenient for consumer. Besides that, there is ‘comment card’ for consumer to click in. Consumer can send feedback to Tesco and rate the page. There is contact number and email address of Tesco on the bottom right of the website. In my opinion, Tesco Online Grocery is a very convenient and easy-use for modern people in city.