sample
Haven't found the Essay You Want?
For Only $12.90/page

telephone Essay Topics & Paper Examples

The Story Behind Bell

“Mr. Watson, come here. I want you. ” These famous words by Alexander Graham Bell were spoken twice – first when the first sentence on the telephone was transmitted, and second when the first transcontinental sentence was exchanged (Feinstein 76, 92). This great genius may be world-famous for his invention of the telephone, but he preferred to be known as something else – the teacher of the deaf (World Book 2001 240). Not only was this brilliant man the creator of the device that transmits speech but also an educator and a very curious human being who desired knowledge and continued to test new ideas throughout his long and productive life. You can see how he changed and influenced the…

Make and Receive Telephone Calls

This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1-Understand how to make telephone calls. 1.1Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. •Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. •Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you. This is shown by a flashing light,…

Call Center Interview Guide

* Support and provide superior service via phones, e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. * Understand the impact of attitude in handling calls professionally * Effectively deal with job stress, angry callers, and upset customers * Use the most appropriate way to communicate with different behavior types on the telephone. * Apply the elements of building positive rapport with different types of customers over the phone. * Apply the proper telephone etiquette to satisfy various customer situations. * Apply appropriate actions to effectively control a…

Should Cell Phones Be Banned From Schools?

Since the early 1900’s many schools have banned the use of cellular phones. These schools believed that the ban should be made for the security of the students. Most of the schools felt that cellular phones are a danger because they are used for drug dealing, bomb threats, and cause disturbance. Apparently when considering all aspects of the situation they left out the minor detail of emergencies. When the cell phone ban was made people were not fully aware that a cell phone could be the determining factor between life and death. As the September 11th attacks have taught us, cell phones have become the life lines for many Americans (“Should cell-phones be allowed in schools?”). During the attack on…

Email vs “Snail Mail”

Before telephones the only way to communicate with each other was to write letters. It took days before the letter got to the recipient and it took days for the writer to get the reply. Then telephones were invented and conversations became instant. Most people loved the telephone and its usefulness but some enjoyed and missed writing letters. Luckily E-mail was invented which allows people to write letters and send and receive them instantly. E-mail is a very effective way of communication. The critics say that E-mail is not as efficient as the telephone or a letter. They say the problem with e-mail is that it’s harder to show emotion then if you were to use a phone. When talking…

Telegraph and the telephone

Introduction The 19th century developments of firstly the telegraph, and later the telephone, opened a gateway to a new, closer, more interdependent world. For a country as large as the United States, with a population now scattered from east to west, the implications were tremendous. The infamous tyranny of time and distance had been conquered. Widespread acceptance and appreciation, however, were not immediate. Both inventions met with initial scepticism, ridicule, and even elements of fear. The wisdom of twenty-first century hindsight makes such reticence seem incredible and somewhat amusing, but the very magnitude of instantaneous communication was the source of anxiety in the first recipients as much as of excitement. In an era when any form of distance communication necessarily…

Trends in Global Telecommunications

INTRODUCTION Telecommunication exists everywhere, — at home, at work, at school, and even in cars – so it would be extremely difficult for anyone to be unaware of the popular trends in existing and emerging telecommunications technologies. In realizing these trends, past and present telecommunications technologies must be examined along with the measures currently being taken to improve them so that future trends can be predicted and developed. WORLD TELECOMMUNICATION DEVELOPMENT REPORT The International Telecommunications Union recently released a World Telecommunication Development Report (WDTR), which offers guidance on how to measure information and communication technology (ICT) access around the world. The report points out that there is a gap between digital and statistical data “within and between richer and poorer…

Telecommunications Evolution Timeline

The term “telecommunications” was adopted by the Convention Internationale des Telecommunications held in Madrid in 1932. According to King (2003) “At this point, the telegraph, the telephone, and the radio were the only widely used telecommunications media” (p.65). Forms of media included under the umbrella of “telecommunications” has dramatically expanded since the early twentieth century. Telegraph The Telegraph was the first practical means of electronic communication. Samuel Morse developed and revolutionized long distance communication with the invention of Morse code in the early 1830s and 1840s. Electric signals were transmitted over a wire laid between stations. The code was assigned a set of dots and dashes to represent each letter of the alphabet. Morse sent his first telegraph message in…

SingTel Group

SingTel Group is Asias leading communications group, providing a diverse range of communication services and solutions, including fixed, mobile, data, Internet, info communications technology, satellite and pay TV. They are listed as the largest company in Singapore Exchange by market capitalization. They are also listed on the Australian Securities Exchange as a result of our acquisition of Optus, the second largest communications provider in Australia on September 2001. In addition, the SingTel Group is a long-term strategic investor in six regional mobile operators in India, Indonesia, the Philippines, Thailand, Pakistan and Bangladesh. To serve the needs of multinational corporations, SingTel has a network of 36 offices in 19 countries and territories throughout Asia Pacific, in Europe and the USA. The…

Cell phones

First, cell phones are impersonal and rather anti-social. If a kid were using their phone to text during class all the time, they would not need to be as good at actually talking to others, which would degenerate social skills, which are very important in life for jobs, creating good family relationships, and making and keeping friends. It is not just about safety or reassurance. Yes, I want my kids to call each morning when they arrive at school and each afternoon when they leave, and there are so few pay phones anymore on which to do that. However, my children’s lives are also enriched by the freedom to travel to a variety of extracurricular activities or social engagements without…

Nokia case study

1- What did Nokia do right? Innovation : Concerning R&D, Nokia took advantage of the efficiency of global manufacturing and produced worldwide volume to reduce high costs. In the 1970s, The company maintained research and development (R&D) investments of close to 4% of net sales through most of the decade, it even reached 7% of its net sales from the electronic sector (€210 million) in the 1980’s. Nokia also had very smart R&D investments : channelled into a number of key areas where Nokia knew it could create a competitive edge. For example in 1992, Nokia launched the first mass-produced digital phone, Nokia 1011, for GSM. Nokia was a visionary company. They were the first to understand that design was…

How Technology Changed the world

Over the last five years, technology has been rapidly changing and expanding in every field imaginable. Smart phones are now capable of acting as standalone computer devices that can take pictures, search the Internet, send emails and text messages and yes, they even make phone calls. While it might seem that the technology of today has reached its limits, it is still actually spreading its proverbial wings. Only twenty or so years ago, personal computers were becoming small enough and affordable enough for families to buy them for home use. Since then, the world of technology has shown no signs of slowing down and practically every device available today is somehow tied to computer technology. From the first day that…

Telephone Communication

About Telephone Communication Telephone communication is the transmission of information, over significant distances using a phone. Telephones are a point-to-point communication scheme whose most basic function is to allow two people separated by large distances to talk to each other. It is one of the most general appliances in the developed world, and has long been considered indispensable to businesses, households and governments. ADVANTAGES 1. We get immediate feedback to things we say. 2. The conversation is relatively private between us and the caller. 3. We can call someone anywhere on the planet. 4. Calls can be made 24×7. DISADVANTAGES 1. The person must be available to take your telephone call. 2. The line might be engaged when we call…

Apple’s Competitive Strategies and Government Policies

The Apple IPhone Company has created quite a name for itself through the creation and sales of the phone that is leading in innovation, technology, and consumer popularity. With many large cell phone competitor companies, such as T-Mobile, Verizon, At&t, and Sprint, the IPhone has managed to continually create a product and service that continues to beat the competitors in technology and innovation. The smaller cell phone companies such as Cricket, Metro PCS, and Boost Mobile are able to stay in business only because they sell somewhat of a different marketing strategy, which is a cheaper service plan, with older phones. The Apple IPhone has profited from the recent horizontal merger of T-Mobile, a large cell phone provider, and MetroPCS,…

Human Resources Profession Map (HRPM)

The Human Resources Profession Map (HRPM) was created to explain how HR adds value; it was designed by a collaboration of both specialist and generalists working in the UK and globally across private and public sectors. The HRPM was developed by the CIPD. The design of the HRPM is to be relevant and applicable to HR professionals operating anywhere in the world, all sectors and in organisations of any shape or size. It captures what skills are required for effective and successful HR. There are 4 bands which relate to professional competencies; they define the contribution that professionals make at every stage of their HR career. The key areas of these bands include service and relationship with clients, activities performed…

Business Administration

1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different functions eg: hold, transfer, ignore and making a call. Thousands of organisations use the telephone system as it is a reliable and easy way to contact clients and fellow colleagues. Putting a call on hold will allow you leave your work space to perhaps collect documents, ask colleagues some questions or find another colleague to deal with the call. Another function of the telephone is transferring calls, if a client calls the reception desk and asks for a colleague then you can transfer the call using the extension number. This is a fast an effective strategy as it allows you to transfer…

Cover Letter

Hello Beaumont: I am interested in the Hospitality, Please review the attached resume, which highlight skills and accomplishments that will enable me to contribute to your team. I have computer knowledge and years of customer service skills along with my ability to work within teams if needed for the job. I would appreciate the chance to show, apply, and learn more useful skills that will help me in pursuing my long-term career goals. I can be reached via email and or phone. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, [Your Name] [Street Address] [Address 2] [City, ST ZIP Code] [Phone] [E-Mail] [Website] [Date] [Recipient Name] [Title] [Company Name]…

Mobile Phones Should Be Banned While Driving

The risk of getting into a car accident while talking on a mobile phone while driving is growing as the number of mobile phone subscribers increases. Engaging in a phone conversation on a mobile phone while driving distracts the brain and delays reaction times which are more likely to cause drivers to swerve between lanes, slow down and miss important signs. Mobile phones should be banned while driving because they are risky. An Australian study conducted in 2005, estimated that the risk of a collision when using a mobile phone was four times higher than the risk when a mobile phone was not being used. 456 drivers who owned phones, were involved in crashes. By collecting these drivers’ mobile phone…

Monitoring System

Information Technology is apparently fast spreading world-wide. The growth and development of technology nowadays is fast approaching. Everywhere we go, we will inevitably encounter computer-based communications, transportation, health, and so much more. These are the tangible products of technology. But sometimes, it seems like we don’t really understand technology. And it is important for us to consider that our generation should deeply understand the essence of technology in our present lives. The reality is, it is not easy to understand what information technology really do. It generally refers to any type of technology we use to communicate. Now, what are those? Here are some possible duties that an information technology specialist may have in the professional world. First Installing and…

Effects of cell phones

Today cell phones have become like an accessory that accents our wardrobes. Cell phones are used for far more than just phone calls anymore. Some may even argue that they have become a distraction, a nuisance, or annoying even. At the end of the day, most of the people that would make this claim prove to be hypocrites and own a personal cell phone their own. Almost anything needed is virtually at fingertips. This one device has brought communication to your fingertips and also made humanity more functional. Cell phones have far more advantages than not, and people cannot get enough of them. Being able to call 911 or for help in case of an emergency from anywhere you are…

Business & Administration

1.1 Describe the main types of electronic message systems An electronic messaging system (EMS) allows users to send and receive messages electronically. Two of the main types of electronic message systems are as follows: E-mails, these work by the message leaving your inbox, it is then transferred to a number of servers before it reaches the other persons inbox. During this time it passes through a few servers, some of which save the email for future reference, faxes are another type of electrical message system, this works by drawing the documents through it, scanning them and saving digital images into memory. The machine dials the number, waits for acknowledgment from the fax machine on the other end then transfers the…

Eagle Eye Movie Review

In the thriller Eagle Eye, two stranger’s lives are intertwined by a mysterious, female telephone caller. Jerry Shaw (LaBeouf) returns to his apartment one day to find he has received weapons, ammonium nitrate, classified DOD documents, and forged passports. Later, Jerry receives a strange phone call that informs him that the FBI is on the way and that he needs to flee, but he refuses and is arrested. Rachel Holloman’s (Monaghan) son’s life is soon later threatened by the caller, forcing her to assist Jerry Shaw in his escape from the FBI and other mysterious deeds demanded by the caller. Unfortunately, the requests of the anonymous caller become increasingly dangerous as the FBI quickly identify Jerry and Rachel as the…

Advantages of mobile phone

Imagine waking up one morning and noticing your smartphone is missing. Really missing, not just buried under your blankets or abandoned in a coat pocket. Now imagine that happened to every single smartphone user. One of the most common criticisms about 21st century society is our dependence on technology, particularly smartphones. It’s no secret many of us rely a teensy bit too much on our mobile devices and, perhaps as a result, we’re abandoning some real world know-how in favor of convenience. Here we consider what most of us would essentially have to relearn without access to smartphones. Unlike the traditional cell phones, smartphones put the Internet in your pocket so you will be able to surf the Internet at…