Strategic planning refers to a course of action for outlining organizational objectives, carrying out planning to achieve those objectives, and measuring the usefulness of those strategies (Kovner & Knickman, 2011). How will the organizational performance at Montefiore be measured? Performance measures are important for it improves communication internally among their employees and externally between the organization, customers, and stakeholders. After all, Montefiore effective communication for their strategic planning activities is explained in their mission statement, which is to heal, to teach, to discover, and to advance the health of the community that they serve (Kovner & Knickman, 2011). Montefiore organizational performance should be measured to justify programs and their costs that should include a measure of supply and demand. For instance, patient appointments, which supply is the total of clinician hours and non-appointments (refills and messages) and for demands, the total number of request for appointments received on any given day from both internal and external sources.
Montefiore organizational performance should be measured by showing accountability of stewardship of the tax payer’s dollars to show that they are addressing the needs of the society by making progress towards goals (Kovner & Knickman, 2011). The vision is that all organizations within the department have performance measurement systems to reinforce their planning and evaluation activities (Kovner & Knickman, 2011). Planning and evaluating activities is the responsibility of every individual within that department working together to develop valid and useful measures.
Why don’t all HCOs have strategic goals like Montefiore’s? Unfortunately, not all health care organizations agree with strategic planning. Questions about its importance and successfulness have continued. The reason for this is that after decades of research the outcome of strategic planning on an organization’s performance is still not clear. Significant benefits from planning have been found in some studies while others have found no connection and some unfavorable outcomes (Kovner & Knickman, 2011). What contributions should the management team make?
Management teams contribute to clarifying common goals and purposes of the organization to their employees. All employees contribute to the organization’s success. Organizing people, dollars, services, equipment to accomplish the work required by the employees is another contributing factor the management teams plays a role in (Kovner & Knickman, 2011). Above all, management team contributions are about teamwork, collaboration and being responsible of resources entrusted to them.
Kovner, A. R., & Knickman, J. R. (2011). Jonas & Kovner’s Health Care Delivery in the United States (10th ed.). New York, NY: Springer.
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